Your IMAP server wants to alert you to the following: cannot rename system folders

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BRS

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I keep getting this error message. I don't think I renamed anything? I can't get rid of the message. I close the message and it pops back up a few minutes later. If I leave the computer on overnight, it will stack the messages and I'll have 50 to close out of in the morning. It's driving me crazy! Help please!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you storing calendar, contacts, and tasks in the imap data file? (In the 'this computer only folder') If so, export them to a pst then close and delete the imap data file. To find the data file, open Windows Explorer, type or paste %localappdata%\Microsoft\outlook into the address bar of windows explorer and press Enter. The imap data file will be there. Restart Outlook after you delete the file and it will recreate the data file - this *should* end the message.
 

NJC80

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
In our office we have started to get the IMAP server wants to alert you to the following:cannot rename system folders error on 2 of our computers, a laptop and all-in-one desktop. Both computers are running Windows 8 and Outlook 2013. Just an FYI, the desktop used to belong to the user of the laptop but as our staff grew, she handed her desktop off to the new employee and purchased a new laptop. We weren't sure if this had anything to do with the error or not or if the Outlook accounts might be in some way connected and causing this problem.
We tried the fix listed:
Are you storing calendar, contacts, and tasks in the imap data file? (In the 'this computer only folder') If so, export them to a pst then close and delete the imap data file. To find the data file, open Windows Explorer, type or paste %localappdata%\Microsoft\outlook into the address bar of windows explorer and press Enter. The imap data file will be there. Restart Outlook after you delete the file and it will recreate the data file - this *should* end the message.
When we tried this, we get another error that says that we cannot rename or delete the file.


Can you PLEASE help? Anything you can suggest would be outstanding.

Thanks :)
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Was outlook closed when you tried to rename or delete the data file? If so, either it wasn't closed completely because an addin kept it open or it needed a little more time to close completely.

I don't think handing the computer off to a new user was an issue - but something (outlook or the user) tried to rename a folder.
 

NJC80

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Outlook was fully closed at the time we tried. We even powered off the computer, powered back on and still got the "cannot rename or delete the file" error. The reason we thought there might be a connection between the 2 accounts was that the desktop user was still in Outlook at the time we tried to do the fix on the laptop. Very frustrating to say the least. Again, thanks for all your assistance :)
 

Mike Tobey

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I am getting this same error. I have 4 active IMAP accounts now through GODADDY. I also have my old Outlook address from my old company. I am monitoring it for them through the end of the month. Any help would be appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It usually means you tried to change a folder name - deleting the imap pst and letting outlook recreate it should fix the problem. Everything should be on the server unless you have 'this computer only' folders for calendar, contacts, and tasks. Then you'll need to export them before removing the imap data file.
 
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Thank you very much, Diane. It worked like a charm! I was beginning to panic, thinking that I'd done something irreversibly stupid.

...To find the data file, open Windows Explorer, type or paste %localappdata%\Microsoft\outlook into the address bar of windows explorer and press Enter. The imap data file will be there. Restart Outlook after you delete the file and it will recreate the data file - this *should* end the message.
 

Marko

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
It usually means you tried to change a folder name - deleting the imap pst and letting outlook recreate it should fix the problem. Everything should be on the server unless you have 'this computer only' folders for calendar, contacts, and tasks. Then you'll need to export them before removing the imap data file.
Hi Diane, i have just found this thread. Can you please guide me how to "delete the imap pst and let outlook recreate it?" Thank you
 
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