Exporting IMAP OST file to PST

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HarvMan

Senior Member
OS Version(s)
  1. Windows
  2. iOS
  3. Android
Outlook version
Outlook 365 32 bit
Email Account
POP3
My client transferred their domain to a Canadian hosting company.
Prior to setting up their new IMAP email I used Outlook 365 to export all email to a PST file.
After configuring a new Outlook IMAP profile I then imported the PST file.
Upon review we noticed there were some Inbox subfolders missing.

The only method to fix this was to purchase Kernel OST to PST Recovery.
We could create a new PST using Kernel, and then review the PST and transfer folders back into the IMAP Inbox.

So my question is, why does the Outlook 365 export not transfer all data to the PST.
 
It definitely should have transferred all of the folders. Some of the folders might appear empty when exporting IMAP folders - you need to change the view to see the mail.

Were they deeply nested folders or just under the inbox?
 
All folders under the inbox were single level folders.
We did change the view but no luck.
We even reviewed the exported Outlook PST and the folders were missing.
Thankfully the Kernel worked.
 
I'll pass your experience along to Microsoft - see if it's a known issue.
 
you can also try to reset folder view by using the reset view feature available in Outlook 2010 up to Outlook 2019. This method can also fix the PST File doesn’t show folders problem without hassles.
 
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