Outlook 2010 Error: Your IMAP server closed the connection

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Mark Greenberg

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Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Outlook 2010, Win7, active profile email accounts: outlook.com, xxxxx@greenbergcm.com (a Kerio connect Exchange similar server setup as MAPI.

Re: Error code 0x800CCCDD
Protocol: IMAP
Server: imap-mail.outlook.com
Port: 993

History:
Outlook 2010 had 2 functioning email accounts prior to the MS required remove/add of an Outlook.com account due to MS' server change. I used the recommended, automatic add (after the remove) for the Outlook.com account. During the add, there was a message (paraphrased) indicating the Exchange account would 'take over', and so it did. Unilaterally it took over the default position from xxxx@greenbergcm.com--oddly, mail accounts still indicated xxxx@greenbergcm.com as the default. This was unacceptable, so....

I proceeded with MS' second option--a manual add with Outlook.com being an IMAP account not Exchange. This sort of worked. The second account is again the default however Outlook.com is persistently and erratically closing the connection per the above error.

Searching, the only 'fix' I've found was to uncheck Outlook's mail options having anything to do with automatic send or receive (the post said something about OL'10 not handling the timing of its push and OL's auto send/receive. Maybe the placebo effect but it does seem that that reduced the frequency of the errors. Nonetheless, the errors are darn frequent.

Btw, the error is not present when doing the required Outlook.com remove/add with Outlook 2007 on a Win8 machine with the same second account default--but still having to use the manual add method.

Any suggestions?
 
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