No email accounts in outlook. Cannot add email

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benoni

New Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
One day I couldn't open outlook 2013 in windows 8.1. Now I have messed with it enough and wonder if somebody has a fix. I've been able to delete profile and have a new profile. I am unable to add any email addresses. I get an error code. 0x8004011c. People are talking about Microsoft exchange. However I am just a home user that just uses imap and pop although just imap really. I have a trial edition on a laptop and the email addresses go into the data file as .ost. I cannot get the files in the data file and email file.

Any ideas would be great. Thx.
 

benoni

New Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
No it does not. I tried uninstalling and reinstalling the whole ms office suite and that worked ok. I was able to activate however I was told I wouldn't be able to activate again. When I reinstalled I learned that all of the files on the computer would still be there. So how did that solve my problem. Well it didn't. I am able to put a pop mail in but am required to put in the ingoing password and then the outgoing password each time I open outlook. That seems real strange. The imap email addresses cannot be added. I get that error code.

I have created new profiles but that doesn't help. My only option that I've seen on the web is to create a new 8.1 profile but that seems strange an very awkward.
 

benoni

New Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Whats the best way to delete your profile other than using registry keys
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Delete the Outlook profile? Go to Control panel, search for Mail. Open the profile and delete it. Recreate the profile using a new profile name - don't reuse the old profile name.
 

benoni

New Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Thank You!!! Will get that accomplished at least. It will then ask me for email addresses to add which I won't want to do because it will reject those addresses and give me an error code. I'll just say add email later to at least use the interface.
 
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