Outlook 2010 messages freeze in outbox, do not autosave, then disappear after Outlook locks up

  • Thread starter Thread starter jeffro7172
  • Start date Start date
Status
Not open for further replies.
J

jeffro7172

We are running Exchange 2003 and have had every version of Outlook on it since 2000. We just recently finished putting everyone on 2010 and at least 7 users have reported this problem.

I see a couple issues. For some random reason a message will logjam the outbox. Auto save to drafts is the default 3 minutes but I get complaints of " I worked on that email for 20-30 minutes" and it's not in the drafts folder. Then it logjams in the outbox. Then Outlook will lock up altogether and upon re-launch all the logjammed messages are gone. Not in sent, drafts, deleted, or even outbox anymore. We had none of these issues on 2007 so I'm wondering if it's Outlook 2010 specific. mail gets cleaned upstream with exchange hosted services and the server itself is running antigen. I'm not concerned so much with the messages logjamming in Outlook but more with the fact that it's not autosaving, going to drafts and not there in the outbox upon rebooting.

I guess that's the long way of saying I can go figure out why messages aren't going out, but not auto deleting and nowhere to be found.

thanks in advance....

Jeff
 
anybody? since I've asked the question we uninstalled Antigen. Sometimes the icon can be right clicked and " cancel server request" will make Outlook usable again, but more often than not Outlook locks up and messagest just disappear. None of this behavior was present when everyone was on Outlook 2007 so I'm wondering if the way Outlook 2010 works has a difference somewhere that is causing this problem....
 
Re: Outlook 2010 messages freeze in outbox, do not autosave, then disappear af

jeffro7172 said:
anybody? since I've asked the question we uninstalled Antigen. Sometimes the icon can be right clicked and " cancel server request" will make Outlook usable again, but more often than not Outlook locks up and messagest just disappear. None of this behavior was present when everyone was on Outlook 2007 so I'm wondering if the way Outlook 2010 works has a difference somewhere that is causing this problem....
Click to expand...

Have you had any luck with this issue. I am expreiencing the exact same issue. Any update from your side will be very helpfull.

Thank you.
 
Re: Outlook 2010 messages freeze in outbox, do not autosave, then disappear af

You are using Antigen too? Problems like this are often related to client side AV addins.

If messages just get stuck in the outbox (but not get lost), do they only get stuck if you look in the outbox?
 
Re: Outlook 2010 messages freeze in outbox, do not autosave, then disappear af

Diane Poremsky said:
You are using Antigen too? Problems like this are often related to client side AV addins.

If messages just get stuck in the outbox (but not get lost), do they only get stuck if you look in the outbox?
Click to expand...

We are using Symantec AV. Disabled all the Add-ins for Symantec, and still gets the same problem randomly.

The messages will be stuck in the outbox, and if we try to do a send and receive, then outlook will freeze. Once we close it and reopen it again, the message will be gone and can't find them anywhere.

This is causing a lot of problem here since users don't remember which email were replied to sent today.

Thank you.
 
Re: Outlook 2010 messages freeze in outbox, do not autosave, then disappear af

Symantec as in Endpoint? Actually, it wouldn't be endpoint because it doesn't support 2010 (SEP uses exchange server extensions) Endpoint caused a lot of problems though.

Are the messages getting sent? Do you see them if you log in using OWA? I've seen weird issues when Outlook's cache doesn't properly update.

I would delete the ost and let outlook create a new one and see if that works. Test it with a couple of users and see if it works.
 
I have had the same issue twice now.
Both times it was with Outlook 2013 where the users had email in outbox and after restarting Outlook due to email not going out, the emails were not in outbox, drafts, or sent. they were GONE!
Never seen this with Exchange/Outlook where data was lost.
We have Exchange 2010 and the user was running Windows 8.1 pro.

From reading other users who had this issue seems to be a client side issue.
We have stopped upgrading people to Office 2010 & 2013 since it seems to be the issue.

Here is another thread mentioning this issue on the MicroSoft Techcenter forums: LINK
 
is Outlook offline when this happens? When you use cached mode, the messages aren't getting uploaded to the server for some reason - which is why you can't find them. The cause could be a corrupt ost file. Have you deleted the ost and let outlook rebuild it?
 
Status
Not open for further replies.
< No email accounts in outlook. Cannot add email | CHANGING ACCOUNT NAME >
Similar threads
Thread starter Title Forum Replies Date
A Flag outgoing email messages in Outlook 2010 Outlook VBA and Custom Forms 0
M Messages Held in Outbox 2007 Outlook 2010 Using Outlook 1
B Outlook 2010: how to mark messages without opening? Eg for deletion Using Outlook 2
J Outlook 2010 will not send messages due to Date: None Using Outlook 1
R how to scan individual email messages Outlook 2010 64bit Using Outlook 1
M Error Messages when exporting Outlook 2010 Contacts to a CSV (DOS) or Excel Using Outlook 2
D Outlook 2010 Fails to Send Messages To One Domain Using Outlook 6
Y Outlook 2010 Select and reply to multiple messages at one time Using Outlook 0
Y Outlook 2010 Select and reply to multiple messages at one time Using Outlook 2
C Outlook 2010 some messages received have no word wrap Using Outlook 1
L No body text in Outlook 2010 messages Using Outlook 0
M Outlook 2010 reloading messages that have already been loaded Using Outlook 3
A Messages sent from Outlook 2010 display incorrect 'sent to' name in Hotmail Using Outlook.com accounts in Outlook 4
S Outlook 2010 and Multi-Part MIME Messages Using Outlook 2
H How to delete Messages in ascending order - Outlook 2010 Using Outlook 4
F Outlook 2010 and Hotmail Using Outlook 1
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
L Outlook 2010 Outlook 2010 Outlook VBA and Custom Forms 2
C What folders are needed when reinstalling Outlook 2010 Using Outlook 0
e_a_g_l_e_p_i Gmail in Outlook 2010 preview issue Using Outlook 4
e_a_g_l_e_p_i Outlook 2010 Help setting up Gmail account in Outlook 2010 Using Outlook 3
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
M Outlook 2010 Outlook 2010 with O365 / Exchange Online Using Outlook 0
F Outlook 2010 Outlook 2010 and GMail Using Outlook 0
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
T Why does outlook 2010 convert only some forum notifications to plain text? Using Outlook 0
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
M Outlook 2010 Problem with OutLook 2010 32 bit, after Windows Auto Update Using Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
D Outlook 2010 account setup fails in particular domain Using Outlook 3
B Outlook 2010 is Auto Purging when not configured for that Using Outlook 1
W Outlook 2010 Reading Pane Slows Startup Using Outlook 3
S Outlook 2010 unable to change default font Using Outlook 7
B Outlook 2010 Can not find a certain file in M/S Outlook 2010. Using Outlook 1
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0
W Outlook 2010 some sent items marked unread now (was Ok before) Using Outlook 0
RBLampert Updating from Outlook 2010 to Outlook 365 Using Outlook 0
L What are the risks of opening an Outlook 2016 .pst file in Outlook 2010? Using Outlook 4
S Unable to remove rule outlook 2010 Using Outlook 0
N Outlook 2010 Flag blocked for Safe Senders List???? Using Outlook 7
dweller Outlook 2010 Rule Ignores VBA Script Outlook VBA and Custom Forms 2
Mark Foley Unable to subscribe to published calendar in Outlook 2010 Using Outlook 4
K Maximum Categorize Shortcuts In Outlook 2010? Using Outlook 1
E Unable to open Outlook 2010 after adding new email account Using Outlook 4
RBLampert Outlook 2010 no longer (?) shrinks large images Using Outlook 4
N Outlook 2010 will not send nor receive Using Outlook 4
U Outlook 2010 'freezes' before moving emails Using Outlook 2
P Outlook 2010 trusted emails going to spam folder Using Outlook 18

Similar threads

Back
Top