Error message

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Melissa

New Member
Outlook version
Outlook 2013 64 bit
Email Account
I have outlook as my computers default email, when I open it up there is a message bar that appears across the top that says " having trouble connecting to our email, deleting or moving may take a while" it works fine but this pops up, if I log in through the web it does not do this, any ideas?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The error message seems to say that outlook is having problems talking to the account - that it works in a browser is doesn't mean anything with most mail servers- it may be using a different server than Outlook is.

Is this an Outlook.com account? did the problem recently start? I know there are issues with the service.
 
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