Install problem with no Error Message

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D

Dian

When I try to install the BCM for outlook 2007, the install runs then at the
end says it can not install and view the log file "MBSsetuptmp2B7.log". The
last line in the rather long log says "MainEngineThread is returning 0". I
am running on exchange. Suggestions?
 
R

Raul Thomas

Can you open up the log file , you should find it in the temporary folder
that can be accessed by going to start > run and type %temp%

Once you bring up the log search for return value 3 .

Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

"Dian" <Dian> wrote in message
news:60B3DEF8-128E-4102-B48A-EA090D88E8A6@microsoft.com...
> When I try to install the BCM for outlook 2007, the install runs then at
> the
> end says it can not install and view the log file "MBSsetuptmp2B7.log".
> The
> last line in the rather long log says "MainEngineThread is returning 0".
> I
> am running on exchange. Suggestions?


 
L

Luther Blissett

On May 22, 11:17 am, Dian <D...> wrote:
> When I try to install the BCM for outlook 2007, the install runs then at the
> end says it can not install and view the log file "MBSsetuptmp2B7.log".  The
> last line in the rather long log says "MainEngineThread is returning 0".  I
> am running on exchange.  Suggestions?


"Returning 0" usually means that part worked.

I recall that after installing the MSI (the action that generates
MBSsetuptmpXXX.log files), setup tries to configure somethings, and if
that fails, setup incorrectly indicates the MSI log file. See if there
there is another log file in the minute after MBSsetuptmp2B7.log. That
may contain the actual error. Seup may be trying to configure the sql
service so that BCM can use it. Check to see if the sqlserver MSSMLBIZ
Windows service is running. If not, start it and run BCM setup again.
 
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