BCM install problem on Win7

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David

windows 7 64bit

I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.

When i ran the setup agin it tried to install BCM but fails. error: Setup

failed to install business contact manager for outlook 2007. a log file was

created and gives the file location.

The log file text is at the bottom if you want to take a look at it. So i

uninstall outlook, sql server 2005 express and all related. install Sql

express 2005 and verified that it is up and running, then install outlook

with bcm again. same exact result.

Tried again with Sql Express 2008 and sp1 but same results

it does create the MSSMLBIZ server and database but that's it.

David

=== Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE

5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===

MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values

MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0

MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:

******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}

******* Action:

******* CommandLine: **********

MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic: Running

entire install on the server.

MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.

MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.

MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled privileges

before calling Install on Server

MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.

Counter after increment: 0

MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package

transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}

MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.

MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values

MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0

MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:

******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}

******* Action:

******* CommandLine: **********

MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'

is 0

MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605

MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0

MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is 0

MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.

Counter after increment: 0

MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown. If

counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (04:20) [10:05:41:226]: Restoring environment variables

MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown. If

counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605

=== Verbose logging stopped: 4/8/2010 10:05:41 ===
 
Hello David

Can you share a copy of the MSSsetup.log from the %temp% folder ?

Also can I get you to delete the "Business solutions Ecrm" entries at the

following two locations…

Hkey_Local_Machine Software WOW6432Node Microsoft

Hkey_Current_User Software WOW6432Node Microsoft

and re-run the setup

Regards

Rahul Thomas

MSFT

"David" <David> wrote in message

news:03DFE497-B2BE-4C4D-89B6-57F647A40E86@microsoft.com...
> windows 7 64bit

> I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
> When i ran the setup agin it tried to install BCM but fails. error: Setup
> failed to install business contact manager for outlook 2007. a log file
> was
> created and gives the file location.
> The log file text is at the bottom if you want to take a look at it. So i
> uninstall outlook, sql server 2005 express and all related. install Sql
> express 2005 and verified that it is up and running, then install outlook
> with bcm again. same exact result.

> Tried again with Sql Express 2008 and sp1 but same results

> it does create the MSSMLBIZ server and database but that's it.

> David

> === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
> 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
> MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
> MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
> MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
> ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> ******* Action:
> ******* CommandLine: **********
> MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
> Running
> entire install on the server.
> MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
> MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
> MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
> privileges
> before calling Install on Server
> MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
> Counter after increment: 0
> MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
> transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
> MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
> MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
> MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
> ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> ******* Action:
> ******* CommandLine: **********
> MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
> is 0
> MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
> MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
> MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is
> 0
> MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
> Counter after increment: 0
> MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown.
> If
> counter >= 0, shutdown will be denied. Counter after decrement: -1
> MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
> MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown.
> If
> counter >= 0, shutdown will be denied. Counter after decrement: -1
> MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
> === Verbose logging stopped: 4/8/2010 10:05:41 ===

>
 
I've hadthe same problems installing BCM for Office 2007 on Windows 7. I need

more concrete steps on what to do from here.

Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?

Which ones?

I need step by steps not piecemeal information!!!

Michael S

"Raul Thomas" wrote:


> Hello David

> Can you share a copy of the MSSsetup.log from the %temp% folder ?

> Also can I get you to delete the "Business solutions Ecrm" entries at the
> following two locations…

> Hkey_Local_Machine Software WOW6432Node Microsoft

> Hkey_Current_User Software WOW6432Node Microsoft

> and re-run the setup
> > Regards

> Rahul Thomas

> MSFT

> "David" <David> wrote in message
> news:03DFE497-B2BE-4C4D-89B6-57F647A40E86@microsoft.com...
> > windows 7 64bit
> > I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
> > When i ran the setup agin it tried to install BCM but fails. error: Setup
> > failed to install business contact manager for outlook 2007. a log file
> > was
> > created and gives the file location.
> > The log file text is at the bottom if you want to take a look at it. So i
> > uninstall outlook, sql server 2005 express and all related. install Sql
> > express 2005 and verified that it is up and running, then install outlook
> > with bcm again. same exact result.
> > Tried again with Sql Express 2008 and sp1 but same results
> > it does create the MSSMLBIZ server and database but that's it.
> > David
> > === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
> > 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
> > MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
> > MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
> > MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
> > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > ******* Action:
> > ******* CommandLine: **********
> > MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
> > Running
> > entire install on the server.
> > MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
> > MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
> > MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
> > privileges
> > before calling Install on Server
> > MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
> > Counter after increment: 0
> > MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
> > transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
> > MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
> > MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
> > MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
> > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > ******* Action:
> > ******* CommandLine: **********
> > MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
> > is 0
> > MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
> > MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
> > MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is
> > 0
> > MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
> > Counter after increment: 0
> > MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown.
> > If
> > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
> > MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown.
> > If
> > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
> > === Verbose logging stopped: 4/8/2010 10:05:41 ===
> >
 
Hi Michael

I guess you need to be more description of the error :) , only than can

someone help you

If the installation is failing , is it failing on the Business contact

manager or the SQL part ?

What version of windows are we trying to install the application on 32 or 64

?

Regards

Rahul Thomas

MSFT

"Michael Shear" <Michael Shear> wrote in message

news:8089FF60-3789-4F1A-8C42-A6EA37CF3E6B@microsoft.com...
> I've hadthe same problems installing BCM for Office 2007 on Windows 7. I
> need
> more concrete steps on what to do from here.
> Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?
> Which ones?

> I need step by steps not piecemeal information!!!

> Michael S

> "Raul Thomas" wrote:
>
> > Hello David
>

>> Can you share a copy of the MSSsetup.log from the %temp% folder ?
>

>> Also can I get you to delete the "Business solutions Ecrm" entries at the
> > following two locations…
>

>> Hkey_Local_Machine Software WOW6432Node Microsoft
>

>> Hkey_Current_User Software WOW6432Node Microsoft
>

>> and re-run the setup
> > > > Regards
>

>> Rahul Thomas
>

>> MSFT
>

>> "David" <David> wrote in message
> > news:03DFE497-B2BE-4C4D-89B6-57F647A40E86@microsoft.com...
> > > windows 7 64bit
> >> > I purchased outlook 2007 with BCM and outlook installed fine, but not
> > > BCM.
> > > When i ran the setup agin it tried to install BCM but fails. error:
> > > Setup
> > > failed to install business contact manager for outlook 2007. a log
> > > file
> > > was
> > > created and gives the file location.
> > > The log file text is at the bottom if you want to take a look at it.
> > > So i
> > > uninstall outlook, sql server 2005 express and all related. install
> > > Sql
> > > express 2005 and verified that it is up and running, then install
> > > outlook
> > > with bcm again. same exact result.
> >> > Tried again with Sql Express 2008 and sp1 but same results
> >> > it does create the MSSMLBIZ server and database but that's it.
> >> > David
> >>>>>> > === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP
> > > UNICODE
> > > 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
> > > MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
> > > MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
> > > MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
> > > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > > ******* Action:
> > > ******* CommandLine: **********
> > > MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
> > > Running
> > > entire install on the server.
> > > MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
> > > MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
> > > MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
> > > privileges
> > > before calling Install on Server
> > > MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable
> > > shutdown.
> > > Counter after increment: 0
> > > MSI (s) (04:20) [10:05:41:216]: Running installation inside
> > > multi-package
> > > transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > > MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
> > > MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
> > > MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
> > > MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
> > > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > > ******* Action:
> > > ******* CommandLine: **********
> > > MSI (s) (04:68) [10:05:41:221]: Machine policy value
> > > 'DisableUserInstalls'
> > > is 0
> > > MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
> > > MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is
> > > 0
> > > MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback'
> > > is
> > > 0
> > > MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable
> > > shutdown.
> > > Counter after increment: 0
> > > MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable
> > > shutdown.
> > > If
> > > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > > MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
> > > MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable
> > > shutdown.
> > > If
> > > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > > MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
> > > === Verbose logging stopped: 4/8/2010 10:05:41 ===
> >> >
 
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