BCM install problem on Win7

Status
Not open for further replies.
D

David

windows 7 64bit

I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.

When i ran the setup agin it tried to install BCM but fails. error: Setup

failed to install business contact manager for outlook 2007. a log file was

created and gives the file location.

The log file text is at the bottom if you want to take a look at it. So i

uninstall outlook, sql server 2005 express and all related. install Sql

express 2005 and verified that it is up and running, then install outlook

with bcm again. same exact result.

Tried again with Sql Express 2008 and sp1 but same results

it does create the MSSMLBIZ server and database but that's it.

David

=== Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE

5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===

MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values

MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0

MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:

******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}

******* Action:

******* CommandLine: **********

MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic: Running

entire install on the server.

MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.

MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.

MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled privileges

before calling Install on Server

MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.

Counter after increment: 0

MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package

transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}

MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.

MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values

MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0

MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:

******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}

******* Action:

******* CommandLine: **********

MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'

is 0

MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605

MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0

MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is 0

MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.

Counter after increment: 0

MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown. If

counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (04:20) [10:05:41:226]: Restoring environment variables

MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown. If

counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605

=== Verbose logging stopped: 4/8/2010 10:05:41 ===
 
Hello David

Can you share a copy of the MSSsetup.log from the %temp% folder ?

Also can I get you to delete the "Business solutions Ecrm" entries at the

following two locations…

Hkey_Local_Machine Software WOW6432Node Microsoft

Hkey_Current_User Software WOW6432Node Microsoft

and re-run the setup

Regards

Rahul Thomas

MSFT

"David" <David> wrote in message

news:03DFE497-B2BE-4C4D-89B6-57F647A40E86@microsoft.com...
> windows 7 64bit

> I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
> When i ran the setup agin it tried to install BCM but fails. error: Setup
> failed to install business contact manager for outlook 2007. a log file
> was
> created and gives the file location.
> The log file text is at the bottom if you want to take a look at it. So i
> uninstall outlook, sql server 2005 express and all related. install Sql
> express 2005 and verified that it is up and running, then install outlook
> with bcm again. same exact result.

> Tried again with Sql Express 2008 and sp1 but same results

> it does create the MSSMLBIZ server and database but that's it.

> David

> === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
> 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
> MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
> MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
> MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
> ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> ******* Action:
> ******* CommandLine: **********
> MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
> Running
> entire install on the server.
> MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
> MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
> MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
> privileges
> before calling Install on Server
> MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
> Counter after increment: 0
> MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
> transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
> MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
> MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
> MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
> ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> ******* Action:
> ******* CommandLine: **********
> MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
> is 0
> MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
> MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
> MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is
> 0
> MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
> Counter after increment: 0
> MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> 3: 2
> MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown.
> If
> counter >= 0, shutdown will be denied. Counter after decrement: -1
> MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
> MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown.
> If
> counter >= 0, shutdown will be denied. Counter after decrement: -1
> MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
> === Verbose logging stopped: 4/8/2010 10:05:41 ===

>
 
I've hadthe same problems installing BCM for Office 2007 on Windows 7. I need

more concrete steps on what to do from here.

Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?

Which ones?

I need step by steps not piecemeal information!!!

Michael S

"Raul Thomas" wrote:


> Hello David

> Can you share a copy of the MSSsetup.log from the %temp% folder ?

> Also can I get you to delete the "Business solutions Ecrm" entries at the
> following two locations…

> Hkey_Local_Machine Software WOW6432Node Microsoft

> Hkey_Current_User Software WOW6432Node Microsoft

> and re-run the setup
> > Regards

> Rahul Thomas

> MSFT

> "David" <David> wrote in message
> news:03DFE497-B2BE-4C4D-89B6-57F647A40E86@microsoft.com...
> > windows 7 64bit
> > I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
> > When i ran the setup agin it tried to install BCM but fails. error: Setup
> > failed to install business contact manager for outlook 2007. a log file
> > was
> > created and gives the file location.
> > The log file text is at the bottom if you want to take a look at it. So i
> > uninstall outlook, sql server 2005 express and all related. install Sql
> > express 2005 and verified that it is up and running, then install outlook
> > with bcm again. same exact result.
> > Tried again with Sql Express 2008 and sp1 but same results
> > it does create the MSSMLBIZ server and database but that's it.
> > David
> > === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
> > 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
> > MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
> > MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
> > MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
> > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > ******* Action:
> > ******* CommandLine: **********
> > MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
> > Running
> > entire install on the server.
> > MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
> > MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
> > MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
> > privileges
> > before calling Install on Server
> > MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
> > Counter after increment: 0
> > MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
> > transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
> > MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
> > MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
> > MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
> > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > ******* Action:
> > ******* CommandLine: **********
> > MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
> > is 0
> > MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
> > MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
> > MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is
> > 0
> > MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
> > Counter after increment: 0
> > MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > 3: 2
> > MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown.
> > If
> > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
> > MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown.
> > If
> > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
> > === Verbose logging stopped: 4/8/2010 10:05:41 ===
> >
 
Hi Michael

I guess you need to be more description of the error :) , only than can

someone help you

If the installation is failing , is it failing on the Business contact

manager or the SQL part ?

What version of windows are we trying to install the application on 32 or 64

?

Regards

Rahul Thomas

MSFT

"Michael Shear" <Michael Shear> wrote in message

news:8089FF60-3789-4F1A-8C42-A6EA37CF3E6B@microsoft.com...
> I've hadthe same problems installing BCM for Office 2007 on Windows 7. I
> need
> more concrete steps on what to do from here.
> Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?
> Which ones?

> I need step by steps not piecemeal information!!!

> Michael S

> "Raul Thomas" wrote:
>
> > Hello David
>

>> Can you share a copy of the MSSsetup.log from the %temp% folder ?
>

>> Also can I get you to delete the "Business solutions Ecrm" entries at the
> > following two locations…
>

>> Hkey_Local_Machine Software WOW6432Node Microsoft
>

>> Hkey_Current_User Software WOW6432Node Microsoft
>

>> and re-run the setup
> > > > Regards
>

>> Rahul Thomas
>

>> MSFT
>

>> "David" <David> wrote in message
> > news:03DFE497-B2BE-4C4D-89B6-57F647A40E86@microsoft.com...
> > > windows 7 64bit
> >> > I purchased outlook 2007 with BCM and outlook installed fine, but not
> > > BCM.
> > > When i ran the setup agin it tried to install BCM but fails. error:
> > > Setup
> > > failed to install business contact manager for outlook 2007. a log
> > > file
> > > was
> > > created and gives the file location.
> > > The log file text is at the bottom if you want to take a look at it.
> > > So i
> > > uninstall outlook, sql server 2005 express and all related. install
> > > Sql
> > > express 2005 and verified that it is up and running, then install
> > > outlook
> > > with bcm again. same exact result.
> >> > Tried again with Sql Express 2008 and sp1 but same results
> >> > it does create the MSSMLBIZ server and database but that's it.
> >> > David
> >>>>>> > === Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP
> > > UNICODE
> > > 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
> > > MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
> > > MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
> > > MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
> > > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > > ******* Action:
> > > ******* CommandLine: **********
> > > MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
> > > Running
> > > entire install on the server.
> > > MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
> > > MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
> > > MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
> > > privileges
> > > before calling Install on Server
> > > MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable
> > > shutdown.
> > > Counter after increment: 0
> > > MSI (s) (04:20) [10:05:41:216]: Running installation inside
> > > multi-package
> > > transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > > MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
> > > MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
> > > MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
> > > MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
> > > ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
> > > ******* Action:
> > > ******* CommandLine: **********
> > > MSI (s) (04:68) [10:05:41:221]: Machine policy value
> > > 'DisableUserInstalls'
> > > is 0
> > > MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
> > > MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is
> > > 0
> > > MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback'
> > > is
> > > 0
> > > MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable
> > > shutdown.
> > > Counter after increment: 0
> > > MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
> > > 3: 2
> > > MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable
> > > shutdown.
> > > If
> > > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > > MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
> > > MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable
> > > shutdown.
> > > If
> > > counter >= 0, shutdown will be denied. Counter after decrement: -1
> > > MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
> > > === Verbose logging stopped: 4/8/2010 10:05:41 ===
> >> >
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
jChambler Cant install BCM on windows 10 BCM (Business Contact Manager) 12
J Install BCM Client without an local SQl Database BCM (Business Contact Manager) 6
Chris Grew How Long To Install BCM BCM (Business Contact Manager) 2
makinmyway Trouble Installing BCM Outlook 2013; Endless Install Loop Happens Using Outlook 0
D 2013 BCM Won't Install BCM (Business Contact Manager) 1
T Office2013 and BCM on Windows 8.1 -- install of BCM does not work? BCM (Business Contact Manager) 2
O RE-install of BCM and previous sync profile conflicts BCM (Business Contact Manager) 3
O What are best practices for a re-install Office 13 w/BCM with OS re-install BCM (Business Contact Manager) 1
N How to install BCM for Outlook 2013 in Office 365 Small Business Premium BCM (Business Contact Manager) 1
S BCM Install Issues BCM (Business Contact Manager) 2
L Cannot install BCM 2010-"Outlook 2010 Not Installed" but it is! BCM (Business Contact Manager) 1
T BCM Install fails Both w Off. Pro 2010 Beta & on reinstall Off.Pro BCM (Business Contact Manager) 5
T Install BCM on SBS 2008 Standard server BCM (Business Contact Manager) 1
S Trying to install BCM 2010 x64, getting error BCM (Business Contact Manager) 8
E Install BCM on windows 7 BCM (Business Contact Manager) 2
H Fail to install BCM 2007 (English) on Windows 7 64 bit (Danish) BCM (Business Contact Manager) 3
I BCM install error on XP SP3 with Outlook 2007 - cant install Interop BCM (Business Contact Manager) 1
D Win7 x64 - Outlook 2010Beta x64 - BCM 2010 x64 does not install BCM (Business Contact Manager) 1
T Can I install BCM on 2 computers w/o buying 2 copies? BCM (Business Contact Manager) 1
S BCM in Office Ultimate 2007 Won't Install on W7 Ultimate 32 BCM (Business Contact Manager) 1
A What to do if BCM didn't install with 2007 Professional Trial? BCM (Business Contact Manager) 1
J Install BCM on Windows Vista BCM (Business Contact Manager) 3
O BCM didn't install w small business outlook 2007 BCM (Business Contact Manager) 1
S BCM install fails at SQL install BCM (Business Contact Manager) 1
K BCM and Service Pack Install Problems BCM (Business Contact Manager) 1
N Can I install BCM client without SQL Express? BCM (Business Contact Manager) 1
E Re:BCM failed to install in outlook 2007 due to SQL Server Express 20 BCM (Business Contact Manager) 1
M BCM did not install BCM (Business Contact Manager) 1
R Office 2007 SP2 Install: BCM Update Failure BCM (Business Contact Manager) 25
S Can't install BCM in Ofiice Pro Trial BCM (Business Contact Manager) 4
T Outlook 2010 BCM Migration to Standard Contacts BCM (Business Contact Manager) 0
R Follow up button doesn't working neither the reminders in BCM BCM (Business Contact Manager) 0
P BCM conditional formatting BCM (Business Contact Manager) 5
B Outlook Business Contact Manager with SQL to Excel, User Defined Fields in BCM don't sync in SQL. Can I use VBA code to copy 1 field to another? BCM (Business Contact Manager) 0
D BCM 2013 not functioning as BCM 2010 Example no drop down for communications history Using Outlook 0
J No access to a Database BCM BCM (Business Contact Manager) 3
J Marketing task MS BCM BCM (Business Contact Manager) 10
S BCM Compulsory field, New opportunity Outlook VBA and Custom Forms 0
A BCM does not work anymore! BCM (Business Contact Manager) 1
G Windows Update Causes BCM Database Access Problem? BCM (Business Contact Manager) 4
A BCM does not work with Windows 10 1703 any more BCM (Business Contact Manager) 3
S BCM Auto Backup Data and Customizations BCM (Business Contact Manager) 6
S BCM Project Task Order BCM (Business Contact Manager) 1
T Lost access to remote BCM database BCM (Business Contact Manager) 4
crazyboy Problems connecting to BCM on Server Using Outlook 2
J Problems connecting to BCM BCM (Business Contact Manager) 16
T BCM 2010 randmoly going offline BCM (Business Contact Manager) 0
M At last a BCM alternative... Outlook Customer Mngr 365! BCM (Business Contact Manager) 0
S BCM view customization BCM (Business Contact Manager) 1
L Cannot Connect to BCM database BCM (Business Contact Manager) 9

Similar threads

Back
Top