Can't install BCM in Ofiice Pro Trial

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Not open for further replies.
S

Sergey U.

I have got downloaded MS Office Pro trial files.

The information on Troubleshooting on installing BCM

http://office.microsoft.com/en-gb/outlook/HP011128601033.aspx#tshoot_configure

mentioned, that there are on the page to download had to be found to

clicakble links, the second one for BCM. But there are was only one link-

"Download now".

I've got two files dowloaded X12-3096.EXE ,that provided me with all Office

Pro applications , incl. Outlook. and the second one X13-11296.EXE, that

seems to be setup program for BCM.

When I try to open Outlook, the first message I am getting every time:

"Business Contact Manager for Outlook : Cannot complete the selected

operation beacuse unknown external error occurred."

After pressing OK, I am informed that "Business Contact Manger is stopping

to work: Windows is looking for solution" and "Business Contact Manager has

stopped working - Windows collecting information"with finally offering me to

sen more info to Microsoft and additionally "Business Contact Manager has

stopped working - A problem caused the program to stop working

correctly.Windows will close the program and notify you if a solution is

available". After pressing Close I am returning to Outlook which functions

then more or less OK.

If under the "Help"I try "Configure Business Contact Manager" then I am

getting

"Business Contact Manager cannot complete your last action or actions.

Please try again."

If I exit Outlook and try to run X13-11296.EXE, then after extracting files

I got the message to allow Setup Program for Business Contact Manager 2007 to

continue. Then after that it crashes informing me that Microsoft Office Small

Business Setup Wizard has stopped to work and closes.

It seems that I got in download wrong file for the setup of BCM, not for Pro

version but for Small Business.

Any suggestions please?
 
L

Luther Blissett

On May 10, 11:33 am, Sergey U. <Serg...
wrote:
> I have got downloaded MS Office Pro trial files.

> The information on Troubleshooting on installing BCMhttp://office.microsoft.com/en-gb/outlook/HP011128601033.aspx#tshoot_...

> mentioned, that there are on the page to download had to be found to
> clicakble links, the second one for BCM. But there are was only one link-
> "Download now".

> I've got two files dowloaded X12-3096.EXE ,that provided me with all Office
> Pro applications , incl. Outlook. and the second one X13-11296.EXE, that
> seems to be setup program for BCM.

> When I try to open Outlook, the first message I am getting every time:

> "Business Contact Manager for Outlook : Cannot complete the selected
> operation beacuse unknown external error occurred."

> After pressing OK, I am informed that "Business Contact Manger is stopping
> to work: Windows is looking for solution" and "Business Contact Manager has
> stopped working - Windows collecting information"with finally offering meto
> sen more info to Microsoft and additionally "Business Contact Manager has
> stopped working - A problem caused the program to stop working
> correctly.Windows will close the program and notify you if a solution is
> available". After pressing Close I am returning to Outlook which functions
> then more or less OK.

> If under the "Help"I try "Configure Business Contact Manager" then I am
> getting

> "Business Contact Manager cannot complete your last action or actions.
> Please try again."

> If I exit Outlook and try to run X13-11296.EXE, then after extracting files
> I got the message to allow Setup Program for Business Contact Manager 2007 to
> continue. Then after that it crashes informing me that Microsoft Office Small
> Business Setup Wizard has stopped to work and closes.

> It seems that I got in download wrong file for the setup of BCM, not for Pro
> version but for Small Business.

> Any suggestions please?


There is one version of BCM for an Outlook version, irrespective of

whether Outlook came from Office Pro or Office Small Business. BCM is

only supposed to work with some Office packages (e.g.: not with Office

Home), but if you don't have the right Office, BCM should just go into

Read-Only mode - you cannot add or edit contacts - and not display

random error messages.

Since BCM and its install wizard both crash, it sound like there may

be a problem with .NET on your machine. Try resinstalling .NET.
 
S

Sergey U.

Thank you for respond.

Just to be sure: I have insatelled .NET 3.5 SP1. So, should I uninstall

this, restart and then download the same from microsoft.com?

Yes, indeed there are BCM only for some of Office suites, and I do wonder

why the second file with BCM, that is a prt of MS Office suite downlaod fro

installtion, shows,as I decsribed, at various stages that is about MS Office

Small Business edition, however I ahve downlaidaed and intalled the MS Office

Pro suite. Even more I wonder if I need to get another installation filefor

BCM from Microsoft how I can get it, since there is no support for trials and

apply for paid support is just to encourage wrong beahviour of MS.

Moreover, I was unable to unistall BCM, as it triggers the same crash of

Setup program, activated on Uninstall command.

Please confirm my correct understanding of .NET reinstall, then I will

proceed.

"Luther Blissett" wrote:


> On May 10, 11:33 am, Sergey U. <Serg...
> wrote:
> > I have got downloaded MS Office Pro trial files.
> > The information on Troubleshooting on installing BCMhttp://office.microsoft.com/en-gb/outlook/HP011128601033.aspx#tshoot_...
> > mentioned, that there are on the page to download had to be found to
> > clicakble links, the second one for BCM. But there are was only one link-
> > "Download now".
> > I've got two files dowloaded X12-3096.EXE ,that provided me with all Office
> > Pro applications , incl. Outlook. and the second one X13-11296.EXE, that
> > seems to be setup program for BCM.
> > When I try to open Outlook, the first message I am getting every time:
> > "Business Contact Manager for Outlook : Cannot complete the selected
> > operation beacuse unknown external error occurred."
> > After pressing OK, I am informed that "Business Contact Manger is stopping
> > to work: Windows is looking for solution" and "Business Contact Manager has
> > stopped working - Windows collecting information"with finally offering me to
> > sen more info to Microsoft and additionally "Business Contact Manager has
> > stopped working - A problem caused the program to stop working
> > correctly.Windows will close the program and notify you if a solution is
> > available". After pressing Close I am returning to Outlook which functions
> > then more or less OK.
> > If under the "Help"I try "Configure Business Contact Manager" then I am
> > getting
> > "Business Contact Manager cannot complete your last action or actions.
> > Please try again."
> > If I exit Outlook and try to run X13-11296.EXE, then after extracting files
> > I got the message to allow Setup Program for Business Contact Manager 2007 to
> > continue. Then after that it crashes informing me that Microsoft Office Small
> > Business Setup Wizard has stopped to work and closes.
> > It seems that I got in download wrong file for the setup of BCM, not for Pro
> > version but for Small Business.
> > Any suggestions please?


> There is one version of BCM for an Outlook version, irrespective of
> whether Outlook came from Office Pro or Office Small Business. BCM is
> only supposed to work with some Office packages (e.g.: not with Office
> Home), but if you don't have the right Office, BCM should just go into
> Read-Only mode - you cannot add or edit contacts - and not display
> random error messages.

> Since BCM and its install wizard both crash, it sound like there may
> be a problem with .NET on your machine. Try resinstalling .NET.
>
 
L

Luther Blissett

On May 12, 6:25 am, Sergey U. <Serg...
wrote:
> Thank you for respond.

> Just to be sure: I have insatelled .NET 3.5 SP1. So, should I uninstall
> this, restart and then download the same from microsoft.com?

> Yes, indeed there are BCM only for some of Office suites, and I do wonder
> why the second file with BCM, that is a prt of MS Office suite downlaod fro
> installtion,  shows,as I decsribed, at various stages that is about MS Office
> Small Business edition, however I ahve downlaidaed and intalled the MS Office
> Pro suite. Even more I wonder if I need to get another installation filefor
> BCM from Microsoft how I can get it, since there is no support for trialsand
> apply for paid support is just to encourage wrong beahviour of MS.

> Moreover, I was unable to unistall BCM, as it triggers the same crash of
> Setup program, activated on Uninstall command.

> Please confirm my correct understanding of .NET reinstall, then I will
> proceed.

> "Luther Blissett" wrote:
> > On May 10, 11:33 am, Sergey U. <Serg...
> > wrote:
> > > I have got downloaded MS Office Pro trial files.

>
> > > The information on Troubleshooting on installing BCMhttp://office.microsoft.com/en-gb/outlook/HP011128601033.aspx#tshoot_...

>
> > > mentioned, that there are on the page to download had to be found to
> > > clicakble links, the second one for BCM. But there are was only one link-
> > > "Download now".

>
> > > I've got two files dowloaded X12-3096.EXE ,that provided me with all Office
> > > Pro applications , incl. Outlook. and the second one X13-11296.EXE, that
> > > seems to be setup program for BCM.

>
> > > When I try to open Outlook, the first message I am getting every time:

>
> > > "Business Contact Manager for Outlook : Cannot complete the selected
> > > operation beacuse unknown external error occurred."

>
> > > After pressing OK, I am informed that "Business Contact Manger is stopping
> > > to work: Windows is looking for solution" and "Business Contact Manager has
> > > stopped working - Windows collecting information"with finally offering me to
> > > sen more info to Microsoft and additionally "Business Contact Managerhas
> > > stopped working - A problem caused the program to stop working
> > > correctly.Windows will close the program and notify you if a solutionis
> > > available". After pressing Close I am returning to Outlook which functions
> > > then more or less OK.

>
> > > If under the "Help"I try "Configure Business Contact Manager" then I am
> > > getting

>
> > > "Business Contact Manager cannot complete your last action or actions..
> > > Please try again."

>
> > > If I exit Outlook and try to run X13-11296.EXE, then after extractingfiles
> > > I got the message to allow Setup Program for Business Contact Manager2007 to
> > > continue. Then after that it crashes informing me that Microsoft Office Small
> > > Business Setup Wizard has stopped to work and closes.

>
> > > It seems that I got in download wrong file for the setup of BCM, not for Pro
> > > version but for Small Business.

>
> > > Any suggestions please?

>
> > There is one version of BCM for an Outlook version, irrespective of
> > whether Outlook came from Office Pro or Office Small Business. BCM is
> > only supposed to work with some Office packages (e.g.: not with Office
> > Home), but if you don't have the right Office, BCM should just go into
> > Read-Only mode - you cannot add or edit contacts - and not display
> > random error messages.

>
> > Since BCM and its install wizard both crash, it sound like there may
> > be a problem with .NET on your machine. Try resinstalling .NET.-




You could try uninstalling .NET 3.5 and reinstalling it.

If you want to diagnose the actual problem, try getting a Fusion log

of the BCM Setup crash.

Fusion is the name of the .NET linker, and I'd guess that over half of

BCM or BCM Setup crashes are problems linking assemblies.

http://msdn.microsoft.com/en-us/library/e74a18c4(vs.71).aspx
 
S

Sergey U.

I tried to reinstall .NET 3.5 SP1, but it did not lead to a success with

installing BCM, the same reactions.

The only diffrence that I was able to unstall residues of BCM form pervious

attempts and no BCM now apperas in the list of installed programs after

failed setup.

What else I can do to fix the issue, please?

"Luther Blissett" wrote:


> On May 12, 6:25 am, Sergey U. <Serg...
> wrote:
> > Thank you for respond.
> > Just to be sure: I have insatelled .NET 3.5 SP1. So, should I uninstall
> > this, restart and then download the same from microsoft.com?
> > Yes, indeed there are BCM only for some of Office suites, and I do wonder
> > why the second file with BCM, that is a prt of MS Office suite downlaod fro
> > installtion, shows,as I decsribed, at various stages that is about MS Office
> > Small Business edition, however I ahve downlaidaed and intalled the MS Office
> > Pro suite. Even more I wonder if I need to get another installation filefor
> > BCM from Microsoft how I can get it, since there is no support for trials and
> > apply for paid support is just to encourage wrong beahviour of MS.
> > Moreover, I was unable to unistall BCM, as it triggers the same crash of
> > Setup program, activated on Uninstall command.
> > Please confirm my correct understanding of .NET reinstall, then I will
> > proceed.
> > "Luther Blissett" wrote:
> > > On May 10, 11:33 am, Sergey U. <Serg...
> > > wrote:
> > > > I have got downloaded MS Office Pro trial files.

> >
> > > > The information on Troubleshooting on installing BCMhttp://office.microsoft.com/en-gb/outlook/HP011128601033.aspx#tshoot_...

> >
> > > > mentioned, that there are on the page to download had to be found to
> > > > clicakble links, the second one for BCM. But there are was only one link-
> > > > "Download now".

> >
> > > > I've got two files dowloaded X12-3096.EXE ,that provided me with all Office
> > > > Pro applications , incl. Outlook. and the second one X13-11296.EXE, that
> > > > seems to be setup program for BCM.

> >
> > > > When I try to open Outlook, the first message I am getting every time:

> >
> > > > "Business Contact Manager for Outlook : Cannot complete the selected
> > > > operation beacuse unknown external error occurred."

> >
> > > > After pressing OK, I am informed that "Business Contact Manger is stopping
> > > > to work: Windows is looking for solution" and "Business Contact Manager has
> > > > stopped working - Windows collecting information"with finally offering me to
> > > > sen more info to Microsoft and additionally "Business Contact Manager has
> > > > stopped working - A problem caused the program to stop working
> > > > correctly.Windows will close the program and notify you if a solution is
> > > > available". After pressing Close I am returning to Outlook which functions
> > > > then more or less OK.

> >
> > > > If under the "Help"I try "Configure Business Contact Manager" then I am
> > > > getting

> >
> > > > "Business Contact Manager cannot complete your last action or actions..
> > > > Please try again."

> >
> > > > If I exit Outlook and try to run X13-11296.EXE, then after extracting files
> > > > I got the message to allow Setup Program for Business Contact Manager 2007 to
> > > > continue. Then after that it crashes informing me that Microsoft Office Small
> > > > Business Setup Wizard has stopped to work and closes.

> >
> > > > It seems that I got in download wrong file for the setup of BCM, not for Pro
> > > > version but for Small Business.

> >
> > > > Any suggestions please?

> >
> > > There is one version of BCM for an Outlook version, irrespective of
> > > whether Outlook came from Office Pro or Office Small Business. BCM is
> > > only supposed to work with some Office packages (e.g.: not with Office
> > > Home), but if you don't have the right Office, BCM should just go into
> > > Read-Only mode - you cannot add or edit contacts - and not display
> > > random error messages.

> >
> > > Since BCM and its install wizard both crash, it sound like there may
> > > be a problem with .NET on your machine. Try resinstalling .NET.-

>


> You could try uninstalling .NET 3.5 and reinstalling it.

> If you want to diagnose the actual problem, try getting a Fusion log
> of the BCM Setup crash.

> Fusion is the name of the .NET linker, and I'd guess that over half of
> BCM or BCM Setup crashes are problems linking assemblies.

> http://msdn.microsoft.com/en-us/library/e74a18c4(vs.71).aspx
>
 
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