Trying to install BCM 2010 x64, getting error

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S

Steve Silverwood

At one point, months ago, I uninstalled the 32-bit version of Business

Contact Manager, along with the rest of the 32-bit Office 2010

software. I've now installed the 64-bit versions, but when I try to

install BCM 2010 x64, it says I have to uninstall the previous version

before installing this one. I can't find any entry in Programs and

Features where BCM exists, and the folder where it was installed

(c:\program files (x86)\Microsoft Small Business) doesn't exist.

I =presume= there's something in the Registry that still indicates BCM

x32 is still in there, but I didn't want to go tramping around in the

Registry without at least some guidance.

The operating system is Windows 7 Ultimate, 64-bit.

Any suggestions will be greatly appreciated. Thanks in advance.

-- //Steve//

Steve Silverwood, KB6OJS

Wildomar, California, USA

Email: steve.silverwood@gmail.com

Blog: http://stevesilverwood.blogspot.com

Twitter: http://twitter.com/kb6ojs
 
R

Raul Thomas

Check & deleted the registry the Business Solution eCRM key under HKLM

Software > Microsoft and HKCU > Software > Microsoft

Also can you provided the entire error message ?

Regards

Rahul Thomas

MSFT

"Steve Silverwood" <steve.silverwood@gmail.com> wrote in message

news:b97up5lor4h9lshh5vqq21vim3n4ockev0@4ax.com...
> At one point, months ago, I uninstalled the 32-bit version of Business
> Contact Manager, along with the rest of the 32-bit Office 2010
> software. I've now installed the 64-bit versions, but when I try to
> install BCM 2010 x64, it says I have to uninstall the previous version
> before installing this one. I can't find any entry in Programs and
> Features where BCM exists, and the folder where it was installed
> (c:\program files (x86)\Microsoft Small Business) doesn't exist.

> I =presume= there's something in the Registry that still indicates BCM
> x32 is still in there, but I didn't want to go tramping around in the
> Registry without at least some guidance.

> The operating system is Windows 7 Ultimate, 64-bit.

> Any suggestions will be greatly appreciated. Thanks in advance.

> -- //Steve//

> Steve Silverwood, KB6OJS
> Wildomar, California, USA

> Email: steve.silverwood@gmail.com
> Blog: http://stevesilverwood.blogspot.com
> Twitter: http://twitter.com/kb6ojs
 
S

Steve Silverwood

On Wed, 17 Mar 2010 07:52:09 +0530, "Raul Thomas"

<v_2rath@hotmail.com> wrote:


> Check & deleted the registry the Business Solution eCRM key under HKLM

>Software > Microsoft and HKCU > Software > Microsoft

> Also can you provided the entire error message ?


That fix didn't do the trick, sorry. Entire message is:

"You must uninstall other versions of Business Contact Manager before

installing this one."

//Steve//
 
R

Raul Thomas

Thanks for the update Steve.

Can you share a copy of the MBSSetup###.log file from the %temp%

Regards

Rahul Thomas

MSFT

"Steve Silverwood" <steve.silverwood@gmail.com> wrote in message

news:7j11q5d6ve41nlq5vcrmkbmssvo6dup8lr@4ax.com...
> On Wed, 17 Mar 2010 07:52:09 +0530, "Raul Thomas"
> <v_2rath@hotmail.com> wrote:
>
> >Check & deleted the registry the Business Solution eCRM key under HKLM

>>Software > Microsoft and HKCU > Software > Microsoft
>

>>Also can you provided the entire error message ?


> That fix didn't do the trick, sorry. Entire message is:

> "You must uninstall other versions of Business Contact Manager before
> installing this one."

> //Steve//
 
S

Steve Silverwood

On Wed, 17 Mar 2010 22:13:23 +0530, "Raul Thomas"

<v_2rath@hotmail.com> wrote:


> Thanks for the update Steve.

> Can you share a copy of the MBSSetup###.log file from the %temp%


No such file found.

//Steve//
 
R

Raul Thomas

Hi Steve

Apologizes , the name of the file would be BCMsetuptmp####

Regards

Rahul Thomas

MSFT

"Steve Silverwood" <steve.silverwood@gmail.com> wrote in message

news:1bn2q5596f5eigbl342rndvb0kb6l7u0kp@4ax.com...
> On Wed, 17 Mar 2010 22:13:23 +0530, "Raul Thomas"
> <v_2rath@hotmail.com> wrote:
>
> >Thanks for the update Steve.
>

>>Can you share a copy of the MBSSetup###.log file from the %temp%


> No such file found.

> //Steve//
 
S

Sun Embraser

On Mar 17, 9:35 pm, "Raul Thomas" <v_2r...@hotmail.com> wrote:
> Hi Steve

> Apologizes , the name of the file would be BCMsetuptmp####

> > Regards

> Rahul Thomas

> MSFT

> "Steve Silverwood" <steve.silverw...@gmail.com> wrote in message

> news:1bn2q5596f5eigbl342rndvb0kb6l7u0kp@4ax.com...

>
> > On Wed, 17 Mar 2010 22:13:23 +0530, "Raul Thomas"
> > <v_2r...@hotmail.com> wrote:

>
> >>Thanks for the update Steve.

>
> >>Can you share a copy of the MBSSetup###.log file from the %temp%

>
> > No such file found.

>
> > //Steve//-




Steve,

Can you check this registry instead, since you once had the x86 build

of BCM on your x64 Win7 (thus in WOW mode)?

"HKLM > Software > Wow6432Node > Microsoft > Business Solutions eCRM",

and the matching key under HKCU.

Raul pointed the right direction. I am just double-checking this Wow

node with you.

If the "Business Solutions eCRM" key is found, try exporting it,

deleting it and then run BCM Setup again.

(Note: if you downloaded the .EXE, you can find the unpacked directory

"BCMSetup.en-US" at either C:\Temp or %temp% and run setup.exe

directly, so you don't need to unpack it every time)

Come to think about it... Can you try hard-deleting the "BCMSetup.en-

US" folder, and try unpacking the whole thing from the .EXE again?

I just don't want the files expanded from your old x86 download

pollute your x64 install, since there is a chance that they can be

expanded into the same "BCMSetup.en-US" folder.

Let me know which way works... :)

John
 
S

Steve Silverwood

On Wed, 17 Mar 2010 22:14:05 -0700 (PDT), Sun Embraser

<sunembraser2828@hotmail.com> wrote:


> Steve,



> Can you check this registry instead, since you once had the x86 build
> of BCM on your x64 Win7 (thus in WOW mode)?
> "HKLM > Software > Wow6432Node > Microsoft > Business Solutions eCRM",
> and the matching key under HKCU.

> Raul pointed the right direction. I am just double-checking this Wow
> node with you.
> If the "Business Solutions eCRM" key is found, try exporting it,
> deleting it and then run BCM Setup again.
> (Note: if you downloaded the .EXE, you can find the unpacked directory
> "BCMSetup.en-US" at either C:\Temp or %temp% and run setup.exe
> directly, so you don't need to unpack it every time)

> Come to think about it... Can you try hard-deleting the "BCMSetup.en-
> US" folder, and try unpacking the whole thing from the .EXE again?
> I just don't want the files expanded from your old x86 download
> pollute your x64 install, since there is a chance that they can be
> expanded into the same "BCMSetup.en-US" folder.

> Let me know which way works... :)
> John


THAT did the trick! It's installing now, thank you!

//Steve//
 
S

Sun Embraser

On Mar 17, 10:38 pm, Steve Silverwood <steve.silverw...@gmail.com
wrote:
> On Wed, 17 Mar 2010 22:14:05 -0700 (PDT), Sun Embraser

> <sunembraser2...@hotmail.com> wrote:
> >Steve,
> >Can you check this registry instead, since you once had the x86 build
> >of BCM on your x64 Win7 (thus in WOW mode)?
> >"HKLM > Software > Wow6432Node > Microsoft > Business Solutions eCRM",
> >and the matching key under HKCU.

>
> >Raul pointed the right direction. I am just double-checking this Wow
> >node with you.
> >If the "Business Solutions eCRM" key is found, try exporting it,
> >deleting it and then run BCM Setup again.
> >(Note: if you downloaded the .EXE, you can find the unpacked directory
> >"BCMSetup.en-US" at either C:\Temp or %temp% and run setup.exe
> >directly, so you don't need to unpack it every time)

>
> >Come to think about it... Can you try hard-deleting the "BCMSetup.en-
> >US" folder, and try unpacking the whole thing from the .EXE again?
> >I just don't want the files expanded from your old x86 download
> >pollute your x64 install, since there is a chance that they can be
> >expanded into the same "BCMSetup.en-US" folder.

>
> >Let me know which way works... :)
> >John


> THAT did the trick!  It's installing now, thank you!

> //Steve//-



Cool! Good to know. :) Were you seeing the Wow6432Node regkey? I

just wanted to check "which" did the trick, since I kind of suggested

two things at once. :)

John
 
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