Trying to open contacts pst. file in outlook 365

Not open for further replies.


New Member
Outlook version
Outlook 2013 32 bit
Email Account
Office 365 Exchange
I recently migrated from Office 2007 to Office 365. Before doing so, I backed up all my personal folders and contacts into 2 separate pst files and saved them to my desktop. My old outlook profile in outlook 2007 was called simply "outlook". My new profile in outlook 365 is called "outlook 365." I still have the old profile saved and am prompted for which profile to open when opening Outlook.

Here's the issue - in setting up my new profile, I opened (not imported) the pst file with all my personal folders. It worked just fine and I have all my old emails and folders. Yay!!! In trying to do the same with my contacts pst file ... no deal. It looks like it works, but my contacts are not there. I'm opening the address list and looking at all the drop downs but my contacts are not there.

I closed Outlook 365 and opened my old Outlook profile and my contacts are all there (all 2000 of them.) I exported those contacts to another pst file in case the old one was corrupt and saved it to my desktop under another name. I then closed the old profile and reopened the new profile and tried again. File-Import/Export-Open DataFile-Browse-Select new file. Still no deal.

Can someone please help me copy my contacts from my old profile into my new profile? Sick of trying to figure this out and don't want to risk crashing.

If you open the new exported data file in the new profile in Outlook, are the contacts in the Contacts folder?
Yes. After getting phone support from Microsoft directly, I found that the contacts were sitting in the contacts folder (people icon at the bottom left of my screen), but not pointing to the address book (upper right in the tool bar). So we configured the folder to point to the address book and I'm back in business!!
Rather than enable the folder as an address book, you should move or copy the contacts to the contacts folder in your new mailbox. Then close that pst file.

If you don't have any contact groups (DLs) you can copy the contacts but if you use contact groups, move the contacts and the groups. Just select all (ctrl+A) then drag or use the move to folder or copy to folder command and put them in the contacts in your mailbox.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
S SendFromAccount - Problem trying to test existing value in open email Outlook VBA and Custom Forms 2
P Word experienced and error trying to open the file Using Outlook 2
e_a_g_l_e_p_i I can't believe what I am seeing when trying to install Outlook 2021 Using Outlook 9
C Trying to move messages between imap accounts/folders Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 6
e_a_g_l_e_p_i Trying to customize the ribbon but can't figure this one out Using Outlook 3
B Outlook 2016 Outlook crashes when trying to print certain emails Using Outlook 5
M outlook 365 trying to finish my sentences Using Outlook 2
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
R Error when trying to forward current email item Outlook VBA and Custom Forms 7
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
O The page that you are trying to access cannot be loaded. Using Outlook 0
C Trying to populate an appointment ComboBox from Excel Outlook VBA and Custom Forms 2
T Outlook "A program is trying to access Outlook" Using Outlook 3
N Error 0x80090326 when trying to setup IMAP account on Using accounts in Outlook 1
KURTiS MAXiMUS Trying to appactivate ERP window Outlook VBA and Custom Forms 16
R Trying to extract information between two symbols from outlook subject Using Outlook 2
Danie Lawson Trying to recover calendar Using Outlook 4
L Trying to check for the absence of mail. Outlook VBA and Custom Forms 1
M trying to disable junk email filter. completely. Using Outlook 4
D Trying to repair Outlook rules Using Outlook 5
S Outlook 2010 trying to default Data file to calendar Using Outlook 6
C Trying to move my Business Contact Manager ver. 2003 to BCM ver. 2010 Using Outlook 3
R Trying to sync my Outlook email on iphone Using Outlook 1
A outlook trying to keep sending Using Outlook 1
P Trying to add subject and name to an email using VB Code Using Outlook 3
B Trying to get old emails from a not working computer but having trouble. Using Outlook 6
P Outlook works, but freezes when trying to use calender v2007 (vista prof) Using Outlook 1
K A program is trying to send an e-mail message on your behalf... Using Outlook 1
P Trying to get 'Calendar Name' to appear like 'Subject' and 'Location' in event Using Outlook 0
S Trying to have a prompt to ask for text to be added to subject before sending. Using Outlook 3
A Trying to connect to exchange Exchange Server Administration 3
K Wont send or recieve now with new server keeps asking for password when trying Using Outlook 1
D Outlook "Trying to Connect" Exchange Server Administration 1
S Trying to install BCM 2010 x64, getting error BCM (Business Contact Manager) 8
D Outlook 2003 - A program is trying to access e-mail addresses Outlook VBA and Custom Forms 5
S Trying to create a UPS from Outlook VBA and Custom Forms 2
T Trying to start Outlook from VBA or VBS not working. Outlook VBA and Custom Forms 4
S how to disable security message in save attachments macro "A programis trying to access e-mail addre Outlook VBA and Custom Forms 5
A Error: 3033 when trying to OpenDatabase using DAO Outlook VBA and Custom Forms 3
U Recovered PST file "Cannot move item" error when trying to move e- Using Outlook 6
D Error trying to connect to database on the server BCM (Business Contact Manager) 1
D Trying to reconnect BCM databases in Outlook 2003 BCM (Business Contact Manager) 1
chummy Open multiple Hyperlinks to download files Outlook VBA and Custom Forms 3
G Get current open draft message body from VBA Outlook VBA and Custom Forms 1
Rupert Dragwater How to get Outlook 365 to open from websites Using Outlook 5
Witzker Outlook 2019 Edit contact from email does not open the user defined contactform Using Outlook 3
S Leaving ActiveExplorer open for editing after Sub is done Outlook VBA and Custom Forms 0
Commodore PDF attachments started to open in Edge Using Outlook 0

Similar threads