Error message on shutdown

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Jennifer Murphy

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
For some time now (1-2 years?), I get a message every time I shut down my computer. The message box is entitled "End Program -- Outlook.exe".

The body of the message is something like this:

Code:
This program is not responding. 
 
To return to Windows and check the status of the program, click Cancel. 
 
If you choose to end the program immediately, you will lose any unsaved data. To end now, click End Now.

The message has two buttons: Cancel and End Now.

I recently completed the conversion of the PST from the old ANSI format to the new Unicode format. I was hoping that that would fix this error, but it hasn't.

Can anyone suggest what is wrong and, more importantly, what I can do to fix it?

Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What addins are you using? Problems shutting down are often caused by addins still processing or something that is keeping outlook open, like sync software. Also, do you use the option to empty deleted items on exit? If so, turn that off and see if it helps.
 
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