Outlook "can't find" my e-mail server to receive messages

Status
Not open for further replies.

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
For the past few months, when I start Outlook, it will automatically send any pending outgoing e-mails without problem, but when it tries to download incoming messages for either of my e-mail servers, at least once a day it will fail and show errors like these:

upload_2015-1-28_10-10-16.png


The server information is correct. I know that because if I go to File Manager and end the svchost.exe process that runs the Dnscache and CryptSvc services, something resets and then the e-mails will download.

Still, even while Outlook is running after that, I will get pop-up messages like this one:

upload_2015-1-28_10-11-18.jpeg


Clicking the Save this password... check-box doesn't help and the password hasn't changed.

What's going on, and more important, how can I stop this from happening?
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Hi, Diane. E-mail's open pretty much all day. I don't shut down the computer when it's time to get away for a while but hibernate it. I'd wonder if that was the problem except that I've been doing that for years and not had this problem (one maybe similar but definitely not this) until a few weeks ago.

Outlook checks all the accounts on its regular basis--maybe once every 10 minutes. Again, up until recently, that hasn't been a problem. And it isn't always a problem. Sometimes that request to enter my username and password pops up, most of the time it doesn't. When it does, it'll be for a few accounts (1-3) but usually not all of them. And then it'll pop them up for a while, then stop.

I don't know if it makes a difference but note, too, that the problem is with two different servers--Cox and my own web site--and it's not consistent about which one it has problems with!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yeah, I noticed they weren't all Cox accounts after I posted. Do you check the accounts with smartphone or a tablet?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
BTW, the other thought is that a recent update did something to cause problems. Could be either windows updates, office updates, or antivirus updates. Does it work in Safe mode?

To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Yeah, I noticed they weren't all Cox accounts after I posted. Do you check the accounts with smartphone or a tablet?
No. Believe it or not, I don't have either one (yet). I'll try your Safe Mode suggestion and let you know what happens.
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
No luck starting Outlook in Safe Mode. Single- or double-clicking any Outlook icon while holding down the Ctrl key still resulted in Outlook opening normally. No message asking if I wanted to start in Safe Mode.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Close Outlook.
Press Windows Key + R - this opens the Run dialog box. Type
outlook.exe /safe
and press Enter.
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Close Outlook.
Press Windows Key + R - this opens the Run dialog box. Type outlook.exe /safe and press Enter.
OK, that worked. I've run Outlook in Safe Mode for several days now and while things are better, I'm still getting the occasional "password not accepted" pop-up (the password gets accepted after 5-10 minutes) and "server not found" error messages. Not as bad as before but still not what it should be.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Ok.. if that fixes the problem, it could be an issue with an addin or support file. What addins do you have installed? What antivirus are you using?
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
The only add-in that I have (that I can see, anyway) is from Camtasia Studio, a presentation creation program. When Outlook starts, it says it's loading two add-ins but only one is visible on the add-ins ribbon.

I'm using Norton Internet Security for my antivirus software (that might be the other add-in, come to think of it).

The key thing is, I've been using both programs for over a year, Norton for much longer, without the problems that have cropped up recently. Of course, it's always possible that these problems started because of something that changed in an update but I don't think I have any way to tell.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Go to file, options, Addins - is a Norton addin enabled? If so, click Go, and uncheck it. The antivirus addins are known to cause problems sending and receiving. It sits between outlook and the internet, scanning all mail. If outlook and the server are blocking from talking directly to each other, it can affect mail flow. Starting outlook in safe mode disables all addins and the problem is fixed.

The other possible cause is support files. In the case of send and receive, it could be the .srs file. It's at %appdata%\microsoft\outlook - type or paste that into the address bar of windows explorer and press Enter. Delete it and restart Outlook.
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
My mistake! I don't know why I was thinking of another program instead of Outlook. I've got a BUNCH of add-ins (many of which I don't need and should at least deactivate. Anyway, here's the list:
  • Business Connectivity Services
  • MS Exchange
  • MS Outlook Social Connector
  • MS SharePoint Server Colleague Import
  • MS SharePoint Workspace Proxy for Outlook
  • MS VBA for Outlook
  • Norton AntiSpam Outlook
  • OneNote Notes about Outlook Items
  • Outlook Change Notifier
I'm uneasy about deactivating Norton AntiSpam but I suppose I can do it long enough to see if it's causing the problem. My ISP has its own spam filters too, so I won't be completely unprotected.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I was wondering about that - I didn't think camtasia installed an addin in outlook. :)

Either of these would be my first thought:
Norton AntiSpam Outlook
Outlook Change Notifier <== goes with iTunes/iCloud to sync outlook to phones. Recent version of iCloud will cause problems sending mail. You don't have it enabled, so its probably not the cause. But if you aren't syncing outlook to iPhone, you don't need it.
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Things are already better with the Norton plug-in turned off. Just deactivated the Outlook Change Notifier so I don't have any indication of whether it changed anything or not. If things continue to work well, I'll reactivate the Norton plug-in and see what happens.

Here's another question: when one of my e-mail addresses (the afazona... one) is the first to download any waiting messages, very often the downloading process will error-out afterwards. That never happens with any of the other accounts but almost always with that one. Any idea what's going on? Should I start a new thread for this question?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
is that an imap account? which account is set as default? (A new thread for that problem might be a good idea.)
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Things are already better with the Norton plug-in turned off. Just deactivated the Outlook Change Notifier so I don't have any indication of whether it changed anything or not. If things continue to work well, I'll reactivate the Norton plug-in and see what happens.
I was getting ready to mark this suggestion as the "best answer" but after a few days of running Outlook in normal mode, with both the Norton and Outlook Change Notifier plug-ins turned off, the old problems have returned. The only one that's still active is the MS Outlook Social Connector and yet once again, Outlook is having trouble finding my e-mail servers. Grrrr!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Microsoft's "kitchen sink" troubleshooting list is here - http://support.microsoft.com/kb/813514

Have you used scanpst on the pst yet? I don't think it is the problem, but it is one of the suggested solutions.

Are you using the DNS servers your isp told you to use? I'm wondering if DNS is the problem, since earlier you said restarting the dns service fixed it.
 

RBLampert

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Nope, haven't tried scanpst. Will give it a shot when I get a chance.

I don't think the DNS servers or the pointers to them are the problem because I haven't changed the links to them since I created the accounts and they were working fine for years. Plus, even when Outlook says it can't find them, by either resetting those two services or by just waiting, Outlook will find them, usually the next time it reaches out to download anything that's waiting.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
T Outlook add-in: How to find localized name of the "Junk e-mail"folder Outlook VBA and Custom Forms 15
H Outlook 2003 find by "has attachment" Using Outlook 1
L Moving emails with similar subject and find the timings between the emails using outlook VBA macro Outlook VBA and Custom Forms 1
B Outlook 2010 Can not find a certain file in M/S Outlook 2010. Using Outlook 1
S Find a cell value in excel using outlook vba Using Outlook 1
mrje1 Is there a Find and Replace feature in Outlook 2016? Using Outlook 4
Connie Boyer Exporting Outlook calendar/find next repeating meeting Using Outlook 3
J Find and Highlight text in outlook Outlook VBA and Custom Forms 4
J Outlook Mailbox cleanup; any way to change limit to find items older 999 days? Exchange Server Administration 2
O Outlook 2013 contacts - Where to find "Display as"-field Using Outlook 2
P Outlook Advanced Find Using Outlook 0
D Outlook 2007 Find All Related and Messages From Sender not working Using Outlook 3
Rupert Dragwater Where to find folders in Outlook 2010 Using Outlook 4
N Outlook 2010 crippled Advanced Find, now what? Using Outlook 3
H Outlook 2010 Advanced Find - Menu items missing Using Outlook 1
C Cannot find outlook express Using Outlook 6
D Outlook 2010 - Advanced Find - No Status Bar = No Item Count Using Outlook 2
B How do i find my outlook password so i can sync it with my blackberry? Using Outlook 2
J When click contact / email address on existing email in any folder, outlook get restarted, also try to find the solution but did not find any thing an Using Outlook 2
B Trying to find &amp; run Scanpst.exe. Outlook can't log onto server. Have removed update KB2412171 &amp; it did not correct problem. Have done a resto Using Outlook 2
S I want to find stored outlook archived inbox files and folders and they are not in the archive file Using Outlook 2
J Outlook search doesn't find things, but Windows search finds them Using Outlook 2
J Outlook 2003 can not find Global Address List after downgrading from Outlook 2007 Using Outlook 1
E Outlook can't find folder set, won't start Using Outlook 4
D Outlook 2010 Moving messages collected in a search folder with Find Messages from Sender Using Outlook 1
B Outlook 2010. Cannot access my Contacts from clicking 'To' butto to find an email send address. Using Outlook 2
T I cant find outlook business contact manager Using Outlook 6
D Can't find documents to send in outlook 2007 Using Outlook 8
K Outlook 2007 can't find the file I want to attach. Using Windows 7 Home Using Outlook 2
J How to Find Registry Key Command for Outlook 2010 Issue? Using Outlook 1
P Outlook 2007 Find All Related Messages, and Find All Messages From Sender are not working Using Outlook 2
S Cannot find contacts in outlook 2010 even though they are there! Using Outlook 6
M Outlook search intermittently cannot find emails Using Outlook 2
C Cannot start Outlook, prompted with “too many failed open attempts” error Can’t find my name in the Microsoft server, what do I do. Using Outlook 2
G Scanpst.exe error but can't find file that needs to be fixed due to outlook not opening up Using Outlook 3
C Initial Install Outlook 2010 - Error -&gt; can not find OCVsetup[1].msi Using Outlook 2
N Outlook 2007: Contacts Search - Contact shows up when typed, can't find manually. Using Outlook 2
R Outlook search does not find easily rocognizable words in emails... Using Outlook 2
M Outlook 2010 cannot find suggested times with Exchange 2007. Using Outlook 5
P Outlook 2007 Find All Related and Messages From Sender not working Using Outlook 2
V How to find and recover email &amp; email folders in Outlook Using Outlook 1
J I cannot open outlook. It says errors have been detected in the file. It says to run scanpst.exe but__I cannot find it on the computer. Can I get help Using Outlook 1
G How do I find/open Address Book in Windows7 and insert my Outlook Contacts? Using Outlook 3
D Outlook search does not find any imported email messages Using Outlook 2
H Outlook 2010 would not start. Error Code : 'outlook.pst not saved correctly' and i can`t find outlook.pst__Outlook 2010 Using Outlook 1
B Open Outlook 2007 to find .ost file not available Using Outlook 3
N Outlook cannot find users; Web Access works Using Outlook 13
M .pst file cannot be found. Outlook Express 2010 file marsden24.comcast.net.pst I can't find any . Using Outlook 1
C Microsoft Outlook Unable to find the WAB DLL Using Outlook 1
T Outlook 07 - Vista - Error 0x80040600 - Cannot find scanpst.exe - Looked everywhere Using Outlook 1
Similar threads


















































Top