Outlook Automatically Merging Contacts

kburrows

kburrows

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange
Operating system::    Windows 10 & 11
Outlook version:     365 Classic
Email type or host:    Microsoft Exchange Online
Posted previously, but I never got a reply, and it appears to be getting worse.

As an example, if I have company ABC Distributing and there are multiple people in that company, I like to create a company contact with the main phone number and information and then separate contacts for each employee without the main company number. I do this so that when someone calls from the main number, I get just the company name for the caller ID instead of showing all the staff from that office number. Same for the employee. It's just cleaner for me that way. At some point, I will either get a call or will be in the company contact information and I will notice one of the employee's names and contact information is showing on the caller ID and will be merged in with the company only information. The original employee contact is also still there. I have an iPhone, so is it a function of the iPhone thinking it's being smart merging the information or a function of Outlook (Microsoft 365 version) merging the data? Why does it only do it with stand-alone company contacts only? Does it have to do with the primary business number not in the staff contact info? Could I trick Outlook by duplicating the primary number in the mobile number field? This happens very regularly, so any help would be greatly appreciated!
 
If you open the contact in Outlook in the regular contact form (not the contact card seen in the People view), are the contacts merged? If yes, it is apple. Outlook won't merge the physical contacts, but Outlook may display the information as one if you use People view, but not in the contact form or other contact views.

If Outlook is not doing it, do you have the company address in all of the contacts? Try removing it from the employee contacts. Maybe put it in the notes field in the business contact so there is nothing but the company name to merge them. If that doesn't help, remove the company name from the employees, replacing it with company initials or something so there is nothing to link.
 
Yep, having this exact problem, and yes it seems to be getting worse. You have a contact for a person and a company and hey presto the person's details get copied into the company card. And then you think the person is calling when it's the main company number. iOS has a merge contacts option but it seems to need manually activating.
 
You must log in or register to reply here.
< Indexing PST Files | Outlook Classic - JPG files are corrupted when opened or saved >
Similar threads
Thread starter Title Forum Replies Date
Z Automatically adjust Outlook Reading Pane from bottom to right depending on portrait or landscape window Using Outlook 1
Y Outlook 2013 Stop Outlook from automatically assigning categories to Tasks Using Outlook 0
A How to open a specific link automatically with outlook 2016 Outlook VBA and Custom Forms 6
N How to set automatically the default or user defined Quickstyle Templates by Answer in Outlook Using Outlook 1
D Outlook 2016 automatically increment anniversaries Using Outlook 1
A How to open a specific link automatically with outlook Outlook VBA and Custom Forms 13
N how to sync automatically when outlook opens Using Outlook 10
C Need VBA code to automatically save message outside outlook and add date Outlook VBA and Custom Forms 1
stephen li VBA Outlook send mail automatically by specified outlook mail box Outlook VBA and Custom Forms 1
S Automatically selecting folders and deleting messages in Outlook VBA Outlook VBA and Custom Forms 7
M Outlook 2016 Rules Not Working Automatically Using Outlook 5
T Outlook 2010 emails do not refresh automatically Exchange Server Administration 1
Angger Microsoft Outlook 2010 Automatically Restarting Using Outlook 2
N Outlook Shared appointments automatically to Private Calendar Using Outlook 1
M Automatically move Outlook message to the specific folder when click on reply to all Using Outlook 4
I Automatically updates outlook 2011 address book Using Outlook 1
D Printing Attachments Automatically in Outlook 2010 Using Outlook 1
F Outlook 2007 - Reading Pane Automatically Downloads First/Topmost Message Using Outlook 4
J Email won't send Automatically in Outlook 2010 Using Outlook 3
W Change Template Recipient Automatically - Outlook 2007 Using Outlook 5
A How to move responded emaisl automatically to sub folders in Outlook 2007 Using Outlook 0
J outlook rule doesn't run automatically Using Outlook 0
E Automatically move to other Folder from Inbox when mail comes - MS Outlook Using Outlook 1
L Outlook 2007 not automatically receiving emails into the inbox Using Outlook 3
J Outlook Invites automatically adding 'Required Attendees' Using Outlook 1
R Outlook 2010 Not Recieiving Emails Automatically, Have tohit Send / Recieve Using Outlook 1
C Can you have Outlook automatically accept Tasks for you? Using Outlook 7
S Outlook automatically reads messages that I have not even seen yet Using Outlook 7
N How to automatically update all fields in an Outlook message template (OFT)? Using Outlook 9
C Outlook Automatically Change "From" address based on "To" address Using Outlook 4
L Anyway to Display entire category list in Outlook 2007 automatically? Using Outlook 1
C Refresh IMAP folder list automatically OUTLOOK 2010 Using Outlook 4
M Outlook 2007 with BCM - Tasks being created automatically BCM (Business Contact Manager) 1
G Outlook 2003 - automatically deleting inbox msg after reply Outlook VBA and Custom Forms 1
S Outlook rules not running automatically Using Outlook 11
F Outlook 2021 outlook on iPhone Using Outlook 0
F Outlook 2021 Outlook on iPhone asks for password Using Outlook 0
P ics calendar entries suddenly open up new Outlook Using Outlook 2
P Outlook "forgets" password until system rebooted Using Outlook 2
N Why does Outlook keeping adding to the email address I have in my notes portion of a contact? Using Outlook 2
M Anyone integrated AI website builders with Outlook for automated client communications? Using Outlook 1
V Gmail in Outlook Using Outlook 2
T Where has the Copilot icon gone in my Outlook desktop client? Using Outlook 5
P New way by Microsoft to get people to use the new Outlook Using Outlook 4
C How to keep emails in account in Outlook after closing the IMAP account Using Outlook 1
cymumtaz IMAP calendars in New Outlook Using Outlook 5
T Constantly Have To Log In To Outlook On The Web Using Outlook.com accounts in Outlook 2
T Cannot Find Outlook Noted On Android Using Outlook 4
O Outlook 2024 not showing that messages are replied to or forwarded Using Outlook 3
C Outlook 365 send/receive takes FOREVER - as in 40 minutes Using Outlook 7

Similar threads

Back
Top