Outlook 2007 not automatically receiving emails into the inbox

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Outlook version
Email Account
Exchange Server
Hi there

Wondering if anyone can help. A colleague is running Outlook 2007 through Windows Exchange Server (not sure what version - I will check tomorrow).

Her emails aren't automatically updating when new emails come in - instead she needs to press send/receive and then the messages come through. However, she has access to other peoples inboxes in her outlook and those will automatically update without having to send/receive. Is there something that I have missed - I have looked into the settings and even changing the automatic send/receive time to 1 minute does not make it update the inbox.

Can anybody make any suggestions to what I can do?

Look forward to hearing from you.


Do not mess with Send an receive settings - Exchange doesn't use those. I'd close Outlook, find the SRS file and delete it. Paste %appdata%\Microsoft\outlook in the address bar of windows explorer - this will open the folder where the *.srs file is. Delete it and restart outlook.

Does it work better?

If not, is she using cached mode?
Thanks for that Diane. The deleting of the SRS file didn't do the trick but I turned off cached mode and that seemed to solve it. However, does this mean that it might be slower for her to work in outlook because it is constantly making a direct connection with exchange on the server?

Many thanks
That is a workaround, not a solution. Because you changed the send and receive settings, deleting SRS resets to the default for exchange accounts - this insures that the account is not configured for a scheduled send and receive.

This usually means there is a firewall or NAT router is blocking the pings from the server. Is she the only one having problems?

Yes, using online mode can be slower, but if she's at a desktop inside the network and connected using a wire, she's unlikely to notice speed issues, except when the network is congested or down. It does "break" other things, like junk mail filtering, offline use, etc. Things she may or may not care about. But like I said, I consider it a work around, not the solution.
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