I'm in the same boat. I'm trying to roll this out as an alternative solution to MS Dynamics Online.
I've been through some tech support from MS and we determined that I had too many nested folders in my profile and I should clean it up. I did so, ensured my mailbox size was under 2GB, ensured my OST was error free (SCANPST), created a new outlook profile and it seemed to fix the problem. I was able to use 'Link and Track'. Unfortunately, it was short lived and I came in the next day only to find the problem had returned. I repeated the above procedure and it worked again, until this morning! Grrrrrrrrrrr!
Has anyone experienced this and found a REAL fix? This is really, really discouraging. Between custom form setup, SQL server issues, permissions and this problem I've spent around 50hours messing around with this thing and want to know if I should just bite the bullet and go to Dynamics.
If I can get this problem fixed BCM 2010 is a perfect solution for us, but if I can't keep one simple feature running I fear investing more time and effort.
Any help would be appreciated. BCM 2010 log of failed event below:
John
[E] [10:03:44.1734101]BCMRes: The client operation failed.
[E] [10:03:44.1734101]BCMRes: at Microsoft.Interop.Mapi.CGlobals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)
at Microsoft.Interop.Mapi.Globals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder.InitSubFolders()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.Folder..ctor(EmailAutoAssociator eaa, Folder mctFolder)
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.GetRootFolderList()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.BuildFolderTree()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.EmailTracking_Load(Object sender, EventArgs e)