Out of memory errors and Auto-linking hangs

  • Thread starter LCharlier
  • Start date Views 2,138
Status
Not open for further replies.
L

LCharlier

Outlook 2007 BCM is making me pull my hair out!

Current configuration:

- Windows Vista Ultimate 64-bit

- 4 GB RAM

- Office 2007 Enterprise Edition

- BCM 2007 SP1

- Exchange-based mail store (.OST) - ~170MB in size

I have performed multiple clean installs of both OS and BCM 2007 on two

different machines - both using Windows Vista 64 and Windows XP - same

result. When I attempt to auto-link my existing messages with contacts, one

of two things happens:

1) If I bring up the "Manage E-mail Auto-Linking" configuration dialog and

select some combination of folders and contacts, simply clicking "OK"

(without even using "Search and Link..."), causes a modal, control-less

dialog to appear displaying a progress bar and the message "Applying

changes...". Unfortunately, the dialog never progresses and instead hangs in

perpetuity. Alternately, if I choose "Search and Link", most of the time I

receive an "Out of memory or resources error" even though I have gobs of both

physical and virtual memory available. For what it's worth, If I manually

link messages to contacts, I encounter no problem...

If I don't use BCM functionality, Outlook works perfectly. I have run

ScanOST (no errors). I even tried using a PST version of the same mail store

- same problem. The only thing that seems different about my particular

configuration is that my even though my mail store isn't that large (relative

to other), I heavily leverage a nested folder structure. Could this be

causing BCM's linking engine to croak?
 
D

datawired

Same issue here. One user only. Deeply nested folders. Been an ongoing issue

for a very long time. Where is the fix?

"LCharlier" wrote:


> Outlook 2007 BCM is making me pull my hair out!

> Current configuration:
> - Windows Vista Ultimate 64-bit
> - 4 GB RAM
> - Office 2007 Enterprise Edition
> - BCM 2007 SP1
> - Exchange-based mail store (.OST) - ~170MB in size

> I have performed multiple clean installs of both OS and BCM 2007 on two
> different machines - both using Windows Vista 64 and Windows XP - same
> result. When I attempt to auto-link my existing messages with contacts, one
> of two things happens:

> 1) If I bring up the "Manage E-mail Auto-Linking" configuration dialog and
> select some combination of folders and contacts, simply clicking "OK"
> (without even using "Search and Link..."), causes a modal, control-less
> dialog to appear displaying a progress bar and the message "Applying
> changes...". Unfortunately, the dialog never progresses and instead hangs in
> perpetuity. Alternately, if I choose "Search and Link", most of the time I
> receive an "Out of memory or resources error" even though I have gobs of both
> physical and virtual memory available. For what it's worth, If I manually
> link messages to contacts, I encounter no problem...

> If I don't use BCM functionality, Outlook works perfectly. I have run
> ScanOST (no errors). I even tried using a PST version of the same mail store
> - same problem. The only thing that seems different about my particular
> configuration is that my even though my mail store isn't that large (relative
> to other), I heavily leverage a nested folder structure. Could this be
> causing BCM's linking engine to croak?
 
L

LCharlier

Update to my original post:

After suspecting that something was amiss with respect to the number and

nesting depth of my folders, I copied my mail store to a test account and

significantly flattened-out my folder structure. Voilà! Everything works

fine now. Subsequent testing conducted over the following days revealed that

Outlook, with or without BCM, does not like lots of deeply nested folders.

After flattening-out my mail store, not only did BCM integration run without

error, I also observed an order of magnitude improvement in Outlook

performance across the board. I have also observed a corresponding reduction

in system resources (via Task manager) since eliminating the folder

hierarchy. While I can't confirm this, I suspect that Outlook appears to be

enumerating and possibly expanding nested folders upon entry causing

resources to quickly dwindle. Regardless of the the root cause however, I am

going to continue to try eliminating my OCD-like obsession for classifying

all mail via folders and instead try some type of categorization or tagging

instead. I'm very curious to see what ultimate effect this will have on

system stability and performance.

If my suppositions above are faulty, please feel free to educate as to the

inner workings/idiosyncrasies of Microsoft Outlook.

"datawired" wrote:


> Same issue here. One user only. Deeply nested folders. Been an ongoing issue
> for a very long time. Where is the fix?

> "LCharlier" wrote:
>
> > Outlook 2007 BCM is making me pull my hair out!
> > Current configuration:
> > - Windows Vista Ultimate 64-bit
> > - 4 GB RAM
> > - Office 2007 Enterprise Edition
> > - BCM 2007 SP1
> > - Exchange-based mail store (.OST) - ~170MB in size
> > I have performed multiple clean installs of both OS and BCM 2007 on two
> > different machines - both using Windows Vista 64 and Windows XP - same
> > result. When I attempt to auto-link my existing messages with contacts, one
> > of two things happens:
> > 1) If I bring up the "Manage E-mail Auto-Linking" configuration dialog and
> > select some combination of folders and contacts, simply clicking "OK"
> > (without even using "Search and Link..."), causes a modal, control-less
> > dialog to appear displaying a progress bar and the message "Applying
> > changes...". Unfortunately, the dialog never progresses and instead hangs in
> > perpetuity. Alternately, if I choose "Search and Link", most of the time I
> > receive an "Out of memory or resources error" even though I have gobs of both
> > physical and virtual memory available. For what it's worth, If I manually
> > link messages to contacts, I encounter no problem...
> > If I don't use BCM functionality, Outlook works perfectly. I have run
> > ScanOST (no errors). I even tried using a PST version of the same mail store
> > - same problem. The only thing that seems different about my particular
> > configuration is that my even though my mail store isn't that large (relative
> > to other), I heavily leverage a nested folder structure. Could this be
> > causing BCM's linking engine to croak?
 
Status
Not open for further replies.
Top