ADD-IN Ribbon Missing

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Stillwater

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Outlook version
Outlook 2010 64 bit
Email Account
POP3
I have add-in that I have downloaded from our connference calling service however; it does not show in the Ribbon is there a way to get it to dispaly? It use to do so until I needed to reinstall Outlook now it does not. I download the program fine and it appears to install but it does not display?
 
No, it does not even show up as enabled or disabled in File, Options, Addins. Is is just not there.
 
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