Replied-to email messages don't sync properly

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podulike

Member
Outlook version
Outlook 2007
Email Account
Hello, I'm new here. I hope this topic hasn't been done to death in the past.

I've only been using Outlook Hotmail Connector and Hotmail (actually 'live.co.uk') for about a month now - although I've been using Outlook for over ten years. I'm running Outlook 2007 with Outlook Hotmail Connector 32 bit (14.0.6123.5001) on Windows 7 Professional 64 bit.

The problem I'm encountering is this...

1. I get a new message from, say, Mr Example, in my Outlook inbox.

2. While the message is still in my Outlook inbox, I reply to it.

3. Having replied to it, I then drag the original message from my inbox to my 'Mr Example' folder.

4. I also drag my reply from the Sent Items folder to my 'Mr Example' folder.

5. The problem is that later, if I log into my 'live.co.uk' account the original message from Mr Example is still in my 'live.co.uk' inbox. And it stays there indefinitely until I move it from the 'live.co.uk' inbox into the 'Mr Example' folder in my 'live'co.uk' account.

Incoming messages from Mr Example that I don't reply to, and drag to the 'Mr Example' folder get synced fine. And if I create from scratch a new message and send it to Mr Example, and then drag my message from the Sent Items folder to the 'Mr Example' folder, that will get synced fine too.

I guess I could get round the problem by dragging Mr Example's original message to the Mr Example folder before replying to it. But I haven't worked that way in Outlook in the past and I don't really want to start now.

Or maybe I should upgrade to Outlook 2010?

Thank you for your help.

PS: when I registered just now with Outlook Forums I was asked for my 'email account type'. I wasn't sure which option to choose. As I'm using Outlook Hotmail connector I chose 'Outlook Connector (MAPI)'. I'm not sure if my email account is MAPI so I hope that was the correct choice.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Upgrading rarely fixes problems... and yes, the Outlook Connector is the correct account type. If you look in Account Settings, you'll see 'mapi' to the right of the Hotmail account.

How long between sending the reply and the drag?

Do the moved versions get uploaded? (giving you two copies)

I'll have to test it, but if the message is moved before the changes (read/reply) are updated, the online copy is basically orphaned, unlinked from the Outlook copy.
 

podulike

Member
Outlook version
Outlook 2007
Email Account
Upgrading rarely fixes problems... and yes, the Outlook Connector is the correct account type. If you look in Account Settings, you'll see 'mapi' to the right of the Hotmail account.
Ah, see, I see that now. Thanks.

How long between sending the reply and the drag?
My step 3? It's virtually instantaneous. As soon as I've replied and clicked Send, I drag the original incoming message to the 'Mr Example' folder. It's my way of telling myself that I've dealt with the incoming message.

Do the moved versions get uploaded? (giving you two copies)
I think you're asking me if, after syncing, there are two copies of the original incoming message on 'live.co.uk'? One in the 'Mr Example' folder and one in the 'live.co.uk' inbox? If so, then I'm 99 percent sure there is only the one copy - in the 'live.co.uk' inbox. But I'll double-check.

I'll have to test it, but if the message is moved before the changes (read/reply) are updated, the online copy is basically orphaned, unlinked from the Outlook copy.
I think you're suggesting that I should leave the original incoming message in my Outlook inbox until syncing has completed? Then, once syncing has completed, move the original incoming message to the 'Mr Example' folder. Then all will sync properly eventually? I'll give this a try.

Diane, thank you very much for your help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Correct, be a little slow at moving the items and see if that helps.
 
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