Replied-to email messages don't sync properly

Status
Not open for further replies.

podulike

Member
Outlook version
Email Account
Hello, I'm new here. I hope this topic hasn't been done to death in the past.

I've only been using Outlook Hotmail Connector and Hotmail (actually 'live.co.uk') for about a month now - although I've been using Outlook for over ten years. I'm running Outlook 2007 with Outlook Hotmail Connector 32 bit (14.0.6123.5001) on Windows 7 Professional 64 bit.

The problem I'm encountering is this...

1. I get a new message from, say, Mr Example, in my Outlook inbox.

2. While the message is still in my Outlook inbox, I reply to it.

3. Having replied to it, I then drag the original message from my inbox to my 'Mr Example' folder.

4. I also drag my reply from the Sent Items folder to my 'Mr Example' folder.

5. The problem is that later, if I log into my 'live.co.uk' account the original message from Mr Example is still in my 'live.co.uk' inbox. And it stays there indefinitely until I move it from the 'live.co.uk' inbox into the 'Mr Example' folder in my 'live'co.uk' account.

Incoming messages from Mr Example that I don't reply to, and drag to the 'Mr Example' folder get synced fine. And if I create from scratch a new message and send it to Mr Example, and then drag my message from the Sent Items folder to the 'Mr Example' folder, that will get synced fine too.

I guess I could get round the problem by dragging Mr Example's original message to the Mr Example folder before replying to it. But I haven't worked that way in Outlook in the past and I don't really want to start now.

Or maybe I should upgrade to Outlook 2010?

Thank you for your help.

PS: when I registered just now with Outlook Forums I was asked for my 'email account type'. I wasn't sure which option to choose. As I'm using Outlook Hotmail connector I chose 'Outlook Connector (MAPI)'. I'm not sure if my email account is MAPI so I hope that was the correct choice.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Upgrading rarely fixes problems... and yes, the Outlook Connector is the correct account type. If you look in Account Settings, you'll see 'mapi' to the right of the Hotmail account.

How long between sending the reply and the drag?

Do the moved versions get uploaded? (giving you two copies)

I'll have to test it, but if the message is moved before the changes (read/reply) are updated, the online copy is basically orphaned, unlinked from the Outlook copy.
 

podulike

Member
Outlook version
Email Account
Upgrading rarely fixes problems... and yes, the Outlook Connector is the correct account type. If you look in Account Settings, you'll see 'mapi' to the right of the Hotmail account.

Ah, see, I see that now. Thanks.

How long between sending the reply and the drag?

My step 3? It's virtually instantaneous. As soon as I've replied and clicked Send, I drag the original incoming message to the 'Mr Example' folder. It's my way of telling myself that I've dealt with the incoming message.

Do the moved versions get uploaded? (giving you two copies)

I think you're asking me if, after syncing, there are two copies of the original incoming message on 'live.co.uk'? One in the 'Mr Example' folder and one in the 'live.co.uk' inbox? If so, then I'm 99 percent sure there is only the one copy - in the 'live.co.uk' inbox. But I'll double-check.

I'll have to test it, but if the message is moved before the changes (read/reply) are updated, the online copy is basically orphaned, unlinked from the Outlook copy.

I think you're suggesting that I should leave the original incoming message in my Outlook inbox until syncing has completed? Then, once syncing has completed, move the original incoming message to the 'Mr Example' folder. Then all will sync properly eventually? I'll give this a try.

Diane, thank you very much for your help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Correct, be a little slow at moving the items and see if that helps.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
I Check if sent email has been replied Outlook VBA and Custom Forms 1
I Email Replied for first time Date/Time Outlook VBA and Custom Forms 2
C Need rule to alert when an email has not been replied to within 24 hours Using Outlook 1
2 Email not replied to reminder - aka boomerang? Using Outlook 3
C Icons (arrows) not showing on emails forwarded or replied to Using Outlook 8
V Auto-Submitted: auto-replied in header Using Outlook 0
G Missing forward/replied icons Using Outlook 2
G Outlook 2016: reply icon not showing when replied from mobile Using Outlook 3
OnCall "You replied to..." not showing up Using Outlook 1
Diane Poremsky Forward Messages that were not Replied To Using Outlook 0
FirefIy Marking message read only if replied to the message or Ctrl+Q. Possible? Using Outlook 1
C Required VBA code to complete task when replied to Outlook VBA and Custom Forms 2
W "You Replied on" Gets Stripped from Emails after they are Moved to Folder Using Outlook 1
S Outlook macro to move replied / forwarded emails to a seperate folder Using Outlook 1
B Replied to messages are being deleted Using Outlook 1
A In Outlook 2007, need to see the replied/responded date in Inbox view Using Outlook 3
O "Replied" messages not in "sent" box, but are appearing in my "inbox" from me Using Outlook 1
V Can one change the formatting of email title blocks? Using Outlook 0
P default font when sending email from browser Using Outlook 1
D VBA Macro to Print and Save email to network location Outlook VBA and Custom Forms 1
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2
TedSch Small vba to kill political email Outlook VBA and Custom Forms 3
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Email notifications changed with Outlook 2021 Using Outlook 8
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
Z Copy specific email body text Outlook VBA and Custom Forms 0
D ISOmacro to extract active mail senders name and email, CC, Subject line, and filename of attachments and import them into premade excel spread sheet Outlook VBA and Custom Forms 2
M Outlook 365 refuses to send email Using Outlook 1
B Search and Find Email by Folder Name Outlook VBA and Custom Forms 2
K Closing external IMAP email... Outlook 2013 Using Outlook 0
L Capture email addresses and create a comma separated list Outlook VBA and Custom Forms 5
C Email bomb processing Outlook VBA and Custom Forms 1
O What would be the recommended way to change an email address (family member)? Using Outlook 0
A Outlook 2016 Macro to Reply, ReplyAll, or Forward(but with composing new email) Outlook VBA and Custom Forms 0
L Checking Sender Email Address for trusted domain from list on intranet Outlook VBA and Custom Forms 4
J How do you disable address search box when typing @ in body of email? Using Outlook 0
S HTML Code Embedded in String Within Open Outlook Email Preventing Replace(Application.ActiveInspector.CurrentItem.HTMLBody From Working Outlook VBA and Custom Forms 4
Victor.Ayala Automated way to check the option "Show this folder as an email Address Book" Outlook VBA and Custom Forms 2
D Wrong email address in Outlook 2003 "From" tab in new outgoing emails Using Outlook 4
D Forwarding email based on the attachment file type and specific text found on the attachment file name Outlook VBA and Custom Forms 1
F Forward incoming email with 4 embedded images in the body without original sender Outlook VBA and Custom Forms 22
W Macro to Filter Based on Latest Email Outlook VBA and Custom Forms 6
D Create advanced search (email) via VBA with LONG QUERY (>1024 char) Outlook VBA and Custom Forms 2
C Outlook 2007 Removing then adding account restores junk email processing Using Outlook 0
G Place jpg in body of email Outlook VBA and Custom Forms 1
F Wishlist Outlook suddenly began synchronizing deleted items every time I delete a single email. Using Outlook 2
N Save Selected Email Message as .msg File Outlook VBA and Custom Forms 12
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 12
F Email being marked as Spam by Gmail and not being visible in Outlook Using Outlook 5
G Email time stamp Using Outlook 2

Similar threads

Top