downloading email pictures

Status
Not open for further replies.

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
MyOutlook 2013 is not showing images that are embedded in emails.



Irecently bought a new Dell Vostro with windows 7, 64 bit, and a trial version Office2013.



Itried the trial version of office 2013 and it worked, I could see the imagesembedded in emails.

I thenpurchased Office 2013 home and business and uninstalled the trial versionand installed the purchased version.

It allseems to be working OK but there are no images in my received emails.



Thereare no red X signs in the boxes they are just blank.



I havetried File / options / trust center / trust center settings / don’t downloadpictures automatically, which has no effect.



And I have also trieddeleting and recreated my email profile.



Any ideas?
 

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Try the solutions offered here - Red X's in Email Messages - Slipstick Systems - I'm guessing there is come corruption in the 'securetemp' folder, either in the folder itself or in the registry key.

Thank you for your reply.

Unfortunately I do not appear to have a;-

C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\8A0VMD3A


The "Temporary internet files" folder is missing.

I also did a search for "shell:cashe" and found nothing.

How bad is this?

Hugh
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I also did a search for "shell:cashe" and found nothing.

is that a typo? It should be shell:cache.

you may also need to show hidden files and folders - in win7, it's on Organize > Folder and Search Options and in Win8, its on the view tab (on the right side)

paste this is the address bar of windows explorer then press enter (its the same as using shell:cache)

%localappdata%\Microsoft\Windows\Temporary Internet Files
 

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I have found;-

C:\Users\username\AppData\Local\Microsoft\Windows\ Temporary Internet Files\

But there is no folder called "Content.Outlook"

There are two grayed out folders Content.MSO and and a Content.Word but no Content.Outlook.

Regards,

Hugh
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is the right place to look.

Open the registry editor and check here - HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security
- value is called outlooksecuretempfolder. Right click and delete the value then restart outlook.
 

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I am in the right folder, HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\O utlook\Security, but there is no "outlooksecuretempfolder".

There are only three entries;-

Default

InitEncrypt

InitSign

Would it help if I uninstalled and reinstalled and deleted any other Outlook folders?

I have also noticed that no emails are being sent to the junk email folder.

Thanks,
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You have two choices, not sure which will work the best - uninstall office, use the fix it at Uninstall Microsoft Office 2013 or Office 365 to make sure its cleaned up then reinstall or just use the Repair option in add/remove programs.

I generally recommend using repair, but since you may have a second version, it may not work. That said, I would probably start with the full repair option and see if it works.
 

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I ran the uninstall fix it.

rebooted, then re installed office.

Still got the same problem, I can't see images in emails.

And I have checked the Trust center settings.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What are you using for antivirus? I'm told mcafee antivirus/antispam can cause this problem.
 

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Perhaps something is switched off that should be switched on in the OS.

I only re-installed Win7 a week or two ago.

Since then an Autodesk technician has fiddled about with it remotely for 3 hours getting backburner working.

In the process of which he disabled IPV6 so it is now running IPV4.

Could that effect it?

Or he might have disabled something else as well.
 

HughW

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I have found the culprit.

"Show Picture Place Holders" was checked.

Now to find out how much humble pie a guy can eat.

But it is odd that they put a check box that determines how received email is displayed hidden behind an outgoing email.

Thanks for your help.

Hugh
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You'll have a lot of company at the humble pie table :)

That is not checked by default, so its hard to say why it was enabled. You can get to that setting from the Editor options button an open message too (options, mail, editor options, advanced) - you can't get to it from the main Options dialog.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Z Downloading Tens of Thousands of Email Using Outlook 3
M Gmail is not downloading in my outlook account Using Outlook 0
S newly added shared mailboxes downloading 500GB data a day Exchange Server Administration 1
M Problems Downloading Content from Server(s) Using Outlook 0
D Some emails not downloading from gmail to MS Outlook 2013 Using Outlook 5
C BCM Text Boxes & tabs are too short when downloading to Office 365 BCM (Business Contact Manager) 0
M Trouble downloading Outlook on an Android phone Using Outlook 4
A Outlook downloading 1kb per second or less Using Outlook 0
Stuart Buchman Outlook 2013 Office Outlook 2013 NOT downloading all mail, folders, etc from outlook.com Using Outlook.com accounts in Outlook 9
A Downloading Comcast subfolders to Outlook via IMAP Using Outlook 1
A Incoming mail not downloading Using Outlook 2
G Message not downloading Using Outlook 1
J problems downloading POP3 emails to Outlook 2003 Using Outlook 1
S old mail continues downloading over and over Using Outlook 3
C 2010 Outlook emails not downloading pictures Using Outlook 5
O Outlook keeps downloading old mail Using Outlook 1
A Downloading Archived Squirrelmail into Outlook Using Outlook 0
B Outlook 2k3 with Exchange: Browsing Sent items without downloading? Using Outlook 2
H Downloading Outlook 2010 from Volume Licensing Centre problem Using Outlook 1
F Outlook Re-Downloading RSS Feed Posts Days Later Using Outlook 3
wisedave Duplicate Emails Downloading Everytime I Open Outlook Using Outlook 1
B Outlook 2007/2010 not downloading the OAB Exchange Server Administration 0
F Outlook 2003 reports downloading messages but cannot see them. Using Outlook 2
A After downloading, I am unable to add an account using hotmail connector Using Outlook.com accounts in Outlook 2
K BCM not downloading with trial software BCM (Business Contact Manager) 1
Witzker Outlook 2019 Macro to send an Email Template from User Defined Contact Form Outlook VBA and Custom Forms 0
Witzker Outlook 2019 Edit contact from email does not open the user defined contactform Using Outlook 3
V Macro to mark email with a Category Outlook VBA and Custom Forms 4
R Roadrunner Email Settings | Contact Roadrunner Customer Support Outlook VBA and Custom Forms 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
A How Do I Setup My Optonline.Net Email Account? Outlook VBA and Custom Forms 1
H Preventing the 'email address fetch from Exchange' crashing email reading code Exchange Server Administration 0
D multiple email accounts - why do I have to choose the "from" account address?? Using Outlook 2
Wotme create email only data file Using Outlook 1
F Outlook 2016 Email with attachments not being received Using Outlook 3
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 6
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
J Quick steps delete original email and move reply/sent email to folder Using Outlook 2
C Wishlist Extract or scan new email addresses from out of office replies. Leads from OOO replies Using Outlook 1
T External email warning banner Outlook VBA and Custom Forms 0
A Links in email getting error message about group policy Using Outlook 4
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
Geldner Tweak Junk Email Reporting tool to default to particular email on send? Using Outlook 3
S Outlook 365 Can I change the possible range of highlighting colours when writing an Outlook email? Using Outlook 1
V Can one change the formatting of email title blocks? Using Outlook 0
P default font when sending email from browser Using Outlook 1
D VBA Macro to Print and Save email to network location Outlook VBA and Custom Forms 1
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2

Similar threads

Top