No Contact Pictures in Desktop Alerts

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Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
I just registered here. Thank you for this wonderful resource. This must be the only forum where my username wasn't already taken. Now there are none :)

For whatever reason, photos aren't displaying anymore in my desktop alerts. I've disabled all rules, regenerated the ± 27 kb photos in PS, enabled and re-enabled alerts in Options, restored my registry backups as well as my disk image, all to no avail. I guess that leaves my PSTs. I don't use many photos and admittedly it's not a vital feature, but I'd like to find a solution nonetheless. Besides, anything's better than a blank placeholder.

Many thanks!
 

Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
What was I thinking - I meant the problem is with New Mail notifications, not Desktop alerts.
 

Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Thanks for your reply. Up until a few days ago my contact images were definitely displaying in New Mail notifications in Outlook 2013. Here's a screenshot:

newmail-images.png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I don't recall seeing that before - mine are all gray.... so i tested it this morning and cool, i see my picture. :) I think i took it from you. LOL.

Is it solid gray or do you have a picture placeholder head where the picture should be?

In File, Options, People do you have Show pictures enabled?

Do you use lync or Skype?
 

Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
cool, i see my picture

Now I'm sooo envious :) Thanks for your suggestions. The problem occurred previously when I didn't have Lync installed, but I do have Skype. So today I tried signing out, exiting and uninstalling it. I also uninstalled all Lync updates that came through when Lync wasn't installed. Still just a blank placeholder :( I believe you're right that this issue is related to one of these two apps. Next I'll try restoring a clean disk image.

I know this seems trivial but I don't like it when something goes awry. And the pics tend to elevate the fact that one is dealing with real people. I like it :)

Thanks again,

Earl
 

Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Just to add that during the course of uninstalling Skype and the Lync updates I repeatedly reapplied the user photograph setting in Options > People. No go.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you signed in to linkedin, facebook? Do you have contact photos for the people who don't have them?

I think the reason mine disappeared was because outlook disabled the social connector. I enabled it and the pictures came back. If you see the people pane at the bottom of the view or can turn it on on the View tab > People pane, then it's enabled.
 

Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Hello Diane. Many thanks for your reply and suggestions. Still no success :( I'm not signed into any social networks and all my settings are correct. In addition I restored my backup Office registry keys as well as installed Outlook on a clean image with a new PST. Still no pics. Sure is baffling, but I haven't given up yet :)

All the best
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Do you have a contact for the people sending you mail and do you have a picture assigned to it? Outlook needs a picture source - here is gets them mostly from my global address book (we use exchange)
 

Earl

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Thanks for not giving up either :) It's the photos I have specified in my contacts that are no longer displaying. I'm not on exchange, but everything was working fine before.
 
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