SIGNATURE EMBED ISSUE OUTLOOK 2013

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SirFishAlot

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
I am having an embedding issue occur within certain paths of the BCM. I have followed the course of action that involves making the change to the registry.

upload_2014-5-11_12-34-20.png


This allows me to send a message with my correct signature only when I send from the main outlook scree. Ex.
upload_2014-5-11_12-37-56.png


However, If I try to send an email from any type of marketing campaign, as well as from a contact page within the BCM my signature still does not embed.

ex.
upload_2014-5-11_12-40-48.png


I am running Windows 7 professional with outlook 2013 32 bit and bcm x86. Do I need to load outlook 64 bit to correct this? Is there a better solution? I am a novice when it comes to this system.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

SirFishAlot

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Thanks for your response, Diane. It is not just doing it in yahoo. The same thing happens in my hotmail and google account. The sig embeds the way I want it to when I send a message straight from my outlook. but not from marketing campaigns, etc in BCM. I just used my yahoo account as an example.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Correct, RTF format is supported only by Outlook - so you'll have this experience with webmail and other mail clients - only outlook can decode a winmail.dat. Because its BCM sending, you may need to use the nuclear option and kill RTF completely: http://www.slipstick.com/problems/outlook-is-sending-winmail-dat-attachments/#fails This will prevent Voting and task assignments from working - not a problem if you don't use either.
 

SirFishAlot

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Thanks Diane, Why does this not effect my signature when I send from the main page of outlook?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Because when you send from outlook, it's being sent as HTML. BCM is using RTF format for some reason, and Outlook is not converting them to HTML on send.
 

SirFishAlot

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Thanks again. As I mentioned before, this is not a knowledgeable area for me. So, I am proceeding forward with extreme caution.

I have located the full header in the yahoo email and do not see "winmail.dat' anywhere in it. I do see this:
Authentication-Results: mta1425.mail.gq1.yahoo.com from=boatxtreme.com; domainkeys=neutral (no sig); from=boatxtreme.com; dkim=neutral (no sig)

Is the above still the right course of action?

FULL HEADER
From Sean Holmes Fri May 9 14:28:04 2014
X-Apparently-To: piratescovesean@yahoo.com via 98.139.220.247; Fri, 09 May 2014 21:28:08 +0000
Return-Path: <sean@boatxtreme.com>
Received-SPF: pass (domain of boatxtreme.com designates 209.85.160.181 as permitted sender)
aWNpYWwgcGxlYXNlICJsaWtlIiB1cyBvbiBGYWNlYm9vayBhdCA8aHR0cHM6
Ly93d3cuZmFjZWJvb2suY29tL2JvYXR4dHJlbWU.IGh0dHBzOi8vd3d3LmZh
Y2Vib29rLmNvbS9ib2F0eHRyZW1lLiBIZXJlIHlvdSB3aWxsIGZpbmQgY29u
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ZXh0L3BsYWluAwMxAndpbm1haWwuZGF0A2FwcGxpY2F0aW9uL21zLXRuZWYD
Azg0
X-YMailISG: WJ8Ru1sWLDuk2iKxmpCiKYhdlYAj7wY0cjP7ScuwENB0RR2a
k69myuYHRbjMYBDT9MxfYQGq3tApwUktiWuKQYSfqJC7mja_GAFT2cklPv.Z
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qPbbU5Fup27cxihR7ok6zy3On4s.bFjD56xd3nC3NqyXxbs5e90GnF9FicXE
5F.RDfKhRNMxiw4b._Urnv0ydNFVs8YInju9V97Yvbk_TL8vA.Z43UXB_J6R
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91ErU3iTVE8NLvaSxuFHegP3TRyIMMYrtfvoO.L4CBZPIdZkjwu_gsVChzK1
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nKt2Ba4v2hqmzYb_0S4QaJstp8I5R_Yr1agIQZWGWIxISNnGLKbd2ztKnqRp
T7MXuLydEWPywt0GxklsSX.NNwl8jeODYrddPMP_qKtthToJAO23L7XvCwX-Originating-IP: [209.85.160.181]
Authentication-Results: mta1425.mail.gq1.yahoo.com from=boatxtreme.com; domainkeys=neutral (no sig); from=boatxtreme.com; dkim=neutral (no sig)
Received: from 98.139.220.247 (98.139.220.247) by 72.30.237.106(72.30.237.106); Fri, 09 May 2014 21:28:09 +0000
Received: from 127.0.0.1 (EHLO mail-yk0-f181.google.com) (209.85.160.181)
by mta1425.mail.gq1.yahoo.com with SMTPS; Fri, 09 May 2014 21:28:08 +0000
Received: by mail-yk0-f181.google.com with SMTP id 131so3970831ykp.12
for <piratescovesean@yahoo.com>; Fri, 09 May 2014 14:28:07 -0700 (PDT)
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s 130820;
h=x-gm-message-state:from:to:subject:date:message-id:mime-version
:content-type:content-language:thread-index;
bh=/9Hxc5JCSypTQ5haGF4ur8QhuVcEc8mjsoWeuEyC4Ok=;
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V+XaitFnuq663Ldmu/0LgzOBwSg0qY3eeR8ma5s7nPLUMxVIJ2c5Fr+KUqcnNSiXz0Zk
Iiaw==
X-Gm-Message-State: ALoCoQmYVUnUOITAiMpqoY87dIrKo6p6Usf6dFTEPIFaEShbGuPGEn9ndHfexzBRtTTnKtaNlUUC
X-Received: by 10.236.53.69 with SMTP id f45mr19020811yhc.53.1399670886991;
Fri, 09 May 2014 14:28:06 -0700 (PDT)
Return-Path: <sean@boatxtreme.com>
Received: from whaler69 ([72.238.185.182])
by mx.google.com with ESMTPSA id n5sm7900334yhn.43.2014.05.09.14.28.03
for <piratescovesean@yahoo.com>
(version=TLSv1 cipher=ECDHE-RSA-AES128-SHA bits=128/128);
Fri, 09 May 2014 14:28:05 -0700 (PDT)
From: "Sean Holmes" <sean@boatxtreme.com>
To: "'me'" <piratescovesean@yahoo.com>
Subject:

Date: Fri, 9 May 2014 17:28:04 -0400
Message-ID: <001e01cf6bcd$90e79ec0$b2b6dc40$@boatxtreme.com>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_001F_01CF6BAC.09F08BA0"
X-Mailer: Microsoft Outlook 15.0
Content-Language: en-us
Thread-Index: Ac9rzY/Km4bb7zDLSeu+WNSnPbgUJg==
X-MS-TNEF-Correlator: 00000000F049AA114BCB594FA7197BB5F29B468E0700C3B68E10F77511CEB4CD00AA00BBB6E600000000000D00002CB10DEC2541D04C915B4BB1A8EAFE6D000000000F870000
Content-Length: 86709
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_001F_01CF6BAC.09F08BA0"
X-Mailer: Microsoft Outlook 15.0
Content-Language: en-us
Thread-Index: Ac9rzY/Km4bb7zDLSeu+WNSnPbgUJg==
X-MS-TNEF-Correlator: 00000000F049AA114BCB594FA7197BB5F29B468E0700C3B68E10F77511CEB4CD00AA00BBB6E600000000000D00002CB10DEC2541D04C915B4BB1A8EAFE6D000000000F870000
Content-Length: 86709
Content type can indicate it's TNEF (you'll get multipart with html too, but not usually multipart/mixed) - X-MS-TNEF does indicate it's RTF and the problem is the winmail.dat that yahoo and others can't handle.
 

SirFishAlot

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Would you know why the BCM shows up on my vertical menu but not accross the bottom as it does in all the videos. If I remove and reload the bcm it shows up when I open Outlook to complete the setup, it is there. However, when I close Outlook and open it again it is gone.

ex:
upload_2014-5-12_15-26-0.png


thanks again!
 

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
is it under the 3 dots? if not, it usually means outlook disabled it, but it sure doesn't look disabled - it should show in the folder list if its disabled.
 
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