Outlook emails attached to tasks

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jane serky

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Hi

I have always used Outlook tasks to manage by work. I use individual tasks to capture a running history of a work item. The body of the task will include dates as a header and then comments re the status of the work. I also drag (move) any relevant emails to the correct section ie - filed by date. I also used to file word and excel docs in the same manner but have not done this for a while.

I have used tasks in this manner for over 20 years and never had a problem.

In the past few months I am finding that the email attachments are being re-arranged or going missing completely eg - something that was filed under 20th October now appears under 17th October. This is a disaster as I am losing information and the context of that information.

Does anyone know why this is happening? (and what can be done to fix it?)

I upgraded to Office 2010 ~ 6 months ago (used on the local network) but am still using Outlook 2007 via Citrix.

Thanks
 

jane serky

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Everything is on one task if related to the same work item. Example - the task is to organise flights for team manager:
21/10
Flights organised. Attach confirmation email here
18/10
Searched web for cheapest flights => decided on Qantas. Booked flights and paid with Visa card
15/10
Received email from team manager requesting flight booking. Attach email here.

I don't think the emails were sorting in any particular order.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you syncing with a smartphone? That could cause the attachments to re-order.
 

jane serky

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
No syncing. I haven't changed anything recently except to upgrade to 2010 on the local network. I do not know if there have been any changes by the IT dept that may have affected this.
 
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