Outlook creating unwanted rule on its own

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JonF

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
We have a fancy Konica Minolta printer. Among many other things it scans and emails a PDF to the appropriate user. Being stingy with email addresses, I use the backup account backup@xxxx.com as the sender.

One user (Outlook 2010 32-bit, Windows 7 Pro x64) keeps seeing those messages appearing in her junk folder. There is a rule that any message from backup@xxxx.com should be sent to junk.

She deletes the rule.

A few hours later the rule reappears.

Wut?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Log into the account using web access and delete the rule. See if it sticks. You might need to run Outlook using the cleanclientrules switch.

Does she sync with a smartphone? While a smartphone shouldn't create a rule in the mailbox, I have seem them put internal addresses on a junk list.
 
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