People/Contact Record gets deleted when I edit it?

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parryjm

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
I use Outlook 2013 on my Desktop Computer.

Outlook is configured with two accounts – one account that links to my Google G-mail account for all my e-mail and one account that links to my Outlook.com for Calendar, Contacts and Tasks.

Somehow I have duplicate “People” records within my Outlook Client on my Desktop Computer. They are not all “exact” duplicates. There are some slight differences between some records.

The “Modify Date” for these duplicate records are different. One record has an actual “Modify Date” of 5/24/14, which was last modified by me. The duplicate record has a “Modify Date” of 05/07/15 date, which is most likely the date when I did an import.

There is only one “People” record within my Microsoft Account People, so the duplication issue did not propagate to my Outlook.com.

My issue is if I edit the “People” record dated 5/24/14 it immediately gets deleted from my Contact list on my Desktop Outlook client after saving the change! It does this for any “People” record I edit. The one “People” record on my Outlook.com remains, which may suggest this record was associated with the “People” Record on my Desktop Outlook client that I did not edit.

Any idea why editing a “People” record would cause it to be deleted? Does it have anything to do with having duplicate records?

If all of these duplicate records all have the same “Modify Date” of 5/7/2015, is there an easy way to delete just those “People” records having a “Modify Date” of 5/7/2015?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is a known issue with Outlook.com EAS accounts. Outlook.com will be migrating to office365 later this year - that should solve the problem - until then, make sure you only edit contacts in outlook.com web.

Th deleted contacts should be recoverable online - there is a link for restoring deleted contacts.
 

parryjm

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
That is a known issue with Outlook.com EAS accounts. Outlook.com will be migrating to office365 later this year - that should solve the problem - until then, make sure you only edit contacts in outlook.com web.

Th deleted contacts should be recoverable online - there is a link for restoring deleted contacts.
Thanks Diane. When the conversion to Office365 occurs, will I need to do anything on my end?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
No, it will be automatic when they flip everyone over but in a few weeks you can sign up for early access. I'm hoping to get my account switched in an early round so I know how it works... And make sure they didn't screw it up.


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