New emails not showing up

Not open for further replies.


Outlook version
Outlook 2016 64 bit
Email Account
About a month ago my wife received an 'update your Office' notice so she did thinking nothing of it. She has Office365.
After the update, no new emails would be visible in her POP email Inbox.
I could send a test email, and her phone would show where it arrived. Then she would hit send/receive all in Outlook, it would show it downloading the email, but it would never be visible in the Inbox. Inbox would show a new unread email, but we do not see it in the list.
If I specifically searched for the email, it would show up!
If I used a filter to show emails from this week/this month/etc, it would show up!
With either of these when I hover my mouse over the found test email, the tool-tip pop-up would show that it is located in Inbox.
But when I went back to the regular inbox, the last email was from 6-5-17.
Things I have done to try and solve this problem:
- reset view
- make sure 'conversations' is not enabled
- ScanPST.EXE the PST file
- Quick/Full repair of Office
What else can I do?
After yesterday's huge update, this is still a problem. In fact, she woke to see that her Outlook 2016 taskbar shortcut had been replaced by the regular 'Mail' shortcut. Strange. I fixed that, but starting Outlook she still can't see her new messages in Inbox unless she filters her view to 'This Week' etc.
Does she have more than one data file in her profile? (Thinking they are delivered to a different data file.)

Have you tried a new profile? If you have the new add account dialog and the data file names are email@domain.ext.pst format (no (1) tagged on) , the option to use a new data file should pick them up. (That is the only thing I like about that new dialog - oh and it didn't download old messages)

Sent from my iPad using Tapatalk
She has three emails accounts in her profile: a pop3 account (that we are having problems with), a university google account, and an outlook account
I will look into the 'add account' thank you
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
T Outlook 2010 Sub accounts not showing new emails in Inbox Using Outlook 4
J Outlook 365 Emails showing as links and text only Using Outlook 4
C Icons (arrows) not showing on emails forwarded or replied to Using Outlook 8
Z Outlook for G Suite emails showing wrong dates Using Outlook 4
Z Outlook 2013 Gmail IMPA emails not showing dates only showing times Using Outlook 1
B Emails from a single gmail address not showing in Outlook 2016 Using Outlook 1
0 Emails showing up in Search results, but not visible otherwise Using Outlook 3
D Text Of Facebook Status Updates & Posted Photos NOT Showing In Emails Using Outlook 3
Sarge USMC Outlook 13 inbox not showing emails Using Outlook 2
I Some emails not showing up in Outlook 2010 Using Outlook 2
D New emails arent showing up in my gmail folder Using Outlook 11
I My emails showing in OH's outlook Using Outlook 1
T Outlook is categorizing emails incorrectly Using Outlook 1
H Move Selected emails to Local Drive Outlook VBA and Custom Forms 0
D Delete Outlook emails from MS server Using Outlook 12
G Creating Macro to scrape emails from calendar invite body Outlook VBA and Custom Forms 6
A Flagged Emails highlighted in yellow Using Outlook 2
P Search folder: all emails sent to or from a domain Using Outlook 1
J Macro to Reply to Emails w/ Template Outlook VBA and Custom Forms 3
G Save emails as msg file from Outlook Web AddIn (Office JS) Outlook VBA and Custom Forms 0
Nufc1980 Outlook "Please treat this as private label" auto added to some emails - Help. Using Outlook 4
humility36 Cannot move emails to archive - 440 error Outlook VBA and Custom Forms 1
E Edit incoming emails to remove a certain sentence added by the "system" Using Outlook 1
R Saving Emails and Attachments as .msg file Using Outlook 3
F Color code certain INBOX emails Using Outlook 2
J gmail and deleted emails. Using Outlook 0
Z Outlook 2021 Outlook new emails notification not working Using Outlook 4
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 6
K mark emails with colour manually (like in thunderbird) Using Outlook 1
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 0
B Move emails from one account to another Outlook VBA and Custom Forms 2
D Unable to view older emails in desktop app Using Outlook 0
S Outlook 365 Help me create a Macro to make some received emails into tasks? Outlook VBA and Custom Forms 1
R Outlook 2021 Having problem setting up outlook 2021 with windows 11. I have 3 gmail accounts and I want the 3 gmail, emails to merge into the same outlook input. Using accounts in Outlook 0
S Outlook 2021 Can you make emails from 3 word domains "safe" by entering top 2 word domain into Safe List in Outlook? Using Outlook 1
G Removing old emails when adding accounts Using Outlook 3
N VBA Macro To Save Emails Outlook VBA and Custom Forms 1
Horsepower Lost emails Using Outlook 4
P Emails assigned with a certain category (within a shared inbox) to be copied to a specific folder. Outlook VBA and Custom Forms 2
M Saving emails using Visual Basic - Selecting folder with msoFileDialogFolderPicker Outlook VBA and Custom Forms 6
L Emails being archived when I press the A key accidentally - how do I stop this? Using Outlook 0
N Save emails within a certain date range to network drive Outlook VBA and Custom Forms 0
M I cant send emails via Outlook in my W10 PC. Using Outlook 3
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
D Wrong email address in Outlook 2003 "From" tab in new outgoing emails Using Outlook 4
Witzker How to find all emails from and to a contact in OL 2019 Using Outlook 6

Similar threads