Emails showing up in Search results, but not visible otherwise

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02befree

Member
Outlook version
Outlook 2010 32 bit
Email Account
Windows 7 running Outlook 2010. Large pst's with many subfolders. When I drag an email from the main Inbox to the Old Inbox of another pst file that is open, it appears to move okay, but isn't visible in the Old Inbox. Checking back and forth between the two, it appears that it's disappeared. If I search for it, it shows up in the results as being in the Inbox. I believe a few days ago in one instance it showed up in the search results as being in the Old Inbox. What's going on here? All the appropriate Indexing services are running and I went in and removed the pst files from the indexing locations, then put them back, as many posts suggest. Many thanks.
 
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02befree

Member
Outlook version
Outlook 2010 32 bit
Email Account
Yes the "old inbox" is on my computer. Reset the view? Explain..
(thanks Diane - I love it when you lend your expertise to my queries)
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Go to View tab and click the Reset button. If the button is disabled, it's on the default view.
 
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< Outlook 2016 sounds on Win10 | Change Default View - Color and font >
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