social connector 2010 does not show all emails to or from contact

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witzker

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hallo,
when I open a contact in a special userdefined folder the social connector does not display all activities (emails) I had with this contact.

I some contacts emails are shown.
I some contacts some emails are shown, some are missing.

The emails are in sub-folders from mail box.

I switched on and off the social connector as described in some threads.
I also started edit office set-up and marked connector to be installed.

I hope for some ideas to solve this problem.

Thanks for any answers.
Regards
Witzker
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I know there is a bug in Outlook 2013/2016 where the search results are affected, but in that case, nothing displays.

Do you have any idea what messages are missing? There is a limit to the number of results shown. It is 50 if i recall correctly but can be raised to 250.

As long as the connector panel displays, its enabled and running.
 

witzker

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
I know there is a bug in Outlook 2013/2016 where the search results are affected, but in that case, nothing displays.

Do you have any idea what messages are missing? There is a limit to the number of results shown. It is 50 if i recall correctly but can be raised to 250.

As long as the connector panel displays, its enabled and running.
Hi
It is Outlook 2010
I have sent out newsletters to 600 contacts
The sent mails are stored in subfolders of sent Folder
In some contacts the mail is shown in some not
I dont knew how the connector works
Maybe it will take time to show the emails
Does the connector build an index?
How can i see what he is doing?
Do I have to specify the folders where to look for emails?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It uses the search index, so I doubt it’s just delayed unless it’s a new profile or you rebuilt the index and it’s still indexing. You don’t need to set the pst or data file to search if the folders are in a data file where mail is delivered.
 
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