social connector 2010 does not show all emails to or from contact

[Witzker]

Hallo,
when I open a contact in a special userdefined folder the social connector does not display all activities (emails) I had with this contact.

I some contacts emails are shown.
I some contacts some emails are shown, some are missing.

The emails are in sub-folders from mail box.

I switched on and off the social connector as described in some threads.
I also started edit office set-up and marked connector to be installed.

I hope for some ideas to solve this problem.

Thanks for any answers.
Regards
Witzker

 

[Diane Poremsky]

I know there is a bug in Outlook 2013/2016 where the search results are affected, but in that case, nothing displays.

Do you have any idea what messages are missing? There is a limit to the number of results shown. It is 50 if i recall correctly but can be raised to 250.

As long as the connector panel displays, its enabled and running.

 

[Witzker]

I know there is a bug in Outlook 2013/2016 where the search results are affected, but in that case, nothing displays.

Do you have any idea what messages are missing? There is a limit to the number of results shown. It is 50 if i recall correctly but can be raised to 250.

As long as the connector panel displays, its enabled and running.

Hi
It is Outlook 2010
I have sent out newsletters to 600 contacts
The sent mails are stored in subfolders of sent Folder
In some contacts the mail is shown in some not
I dont knew how the connector works
Maybe it will take time to show the emails
Does the connector build an index?
How can i see what he is doing?
Do I have to specify the folders where to look for emails?

 

[Diane Poremsky]

It uses the search index, so I doubt it’s just delayed unless it’s a new profile or you rebuilt the index and it’s still indexing. You don’t need to set the pst or data file to search if the folders are in a data file where mail is delivered.