Email not going to address displayed

Not open for further replies.

Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
Outlook Office 365 local: So far only had this issue where both spouses were previously on the same contact and then later one was added to a new spouse only contact. Probably left the original joint contact alone, but not sure.

When sending emails to the spouse (second person listed originally) the send box of the email displays joint names. When clicked on, the correct spouse email address (second one listed originally) shows correct intended recipient address. Same thing afterwards when clicking on the sent mail.

The problem is that all of half a dozen emails sent to the secondary spouse email address actually went to the primary spouse email address. (Corruption seemed to exist in the portal version of Outlook, but wouldn't swear to that.) The secondary spouse doesn't use forwarding.

I had cleared all cached addresses.

Only way I could fix was deleted every contact related to the two spouses and adding them back with unique names.

If i didn't have a bunch of add-ons configured, I'd create a new profile and hope that prevents it from happening again.

Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
Diane, three or four hours and 3 MS techs later, I was going to agree with you.

But now I'm feeling it's a wierd interaction between an add-in and autocomplete that's causing the problem.

Maybe a combo of corrupted autocomplete and an add-in.

Problem is only with contacts that have a "secondary" address (ie. home or spouse) for which I use autocomplete to select.

Sent mail shows the address I thought I had selected. Trace mail shows it went to the primary email, which in fact it did.

I could swear one of the first things I tested was disabling all add-ins, but maybe not. Because just now I disabled all add-ins, and voila mail trace showed mail went to the correct (secondary email address for that contact).

Sending via autocomplete from Outlook cloud sent correctly. Could see that in the mail trace I ran from Office 365, Admin portal.

Deleting profile on problem pc by itself did not help.

I'll try to find another guinea pig to test by enabling add-ins, one by one.


Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
problem continues with other mail recipients that have more than one email address. No matter what shows before sending, always goes to primary address.

Active Add-Ins:
Acrobat PDFMaker
Microsoft Exchange
OnenNote Notes about Outlook
SendGuard for Outlook
VBOffice Category Manager
X1 Outlook RTI Addin
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
L Why are some email automatically going to "archive" Using Outlook 2
R Emails suddenly going to the Junk email folder Exchange Server Administration 3
H new incoming email going to CONTACTS folder?!? Using Outlook 2
Rupert Dragwater How to permanently remove an email address Using Outlook 9
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
F Auto changing email subject line in bulk Using Outlook 2
F Want to add second email to Outlook for business use Using Outlook 3
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
A Outlook 2019 Help with forwarding email without mentioning the previous email sender. Outlook VBA and Custom Forms 0
J Macro to send email as alias Outlook VBA and Custom Forms 0
M Shift Delete doesn't delete email from server Using Outlook 4
K Incorporate selection from combobox into body of email Outlook VBA and Custom Forms 0
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
B Outlook 2019 Custom Email form - Edit default email form Outlook VBA and Custom Forms 6
F Add a category before "Send an Email When You Add an Appointment to Your Calendar" Outlook VBA and Custom Forms 0
T Problem when requesting to view an email in a browser Using Outlook 0
J Outlook 365 Forward Email Subject to my inbox when new email arrive in shared inbox Using Outlook 0
HarvMan Archive Email Manually Using Outlook 1
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
S New Email "From" box stopped working Using Outlook 0
Rupert Dragwater Duplicate email in Folder Using Outlook 8
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
W Outlook 365 I am getting the "Either there is no default mail client" error when I try to send an email on excel Office 365 Using Outlook 1
MattC Changing the font of an email with VBA Outlook VBA and Custom Forms 0
L Specific Incoming Email Address Immediately Deleted Using Outlook 2
Witzker Outlook 2019 Macro to send an Email Template from User Defined Contact Form Outlook VBA and Custom Forms 0
Witzker Outlook 2019 Edit contact from email does not open the user defined contactform Using Outlook 3
V Macro to mark email with a Category Outlook VBA and Custom Forms 4
R Roadrunner Email Settings | Contact Roadrunner Customer Support Outlook VBA and Custom Forms 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
A How Do I Setup My Optonline.Net Email Account? Outlook VBA and Custom Forms 1
H Preventing the 'email address fetch from Exchange' crashing email reading code Exchange Server Administration 0
D multiple email accounts - why do I have to choose the "from" account address?? Using Outlook 2
Wotme create email only data file Using Outlook 1
F Outlook 2016 Email with attachments not being received Using Outlook 3
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 6
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
J Quick steps delete original email and move reply/sent email to folder Using Outlook 2
C Wishlist Extract or scan new email addresses from out of office replies. Leads from OOO replies Using Outlook 1
T External email warning banner Outlook VBA and Custom Forms 0
A Links in email getting error message about group policy Using Outlook 4
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
Geldner Tweak Junk Email Reporting tool to default to particular email on send? Using Outlook 3
S Outlook 365 Can I change the possible range of highlighting colours when writing an Outlook email? Using Outlook 1
V Can one change the formatting of email title blocks? Using Outlook 0
P default font when sending email from browser Using Outlook 1
D VBA Macro to Print and Save email to network location Outlook VBA and Custom Forms 1

Similar threads