Emails suddenly going to the Junk email folder

Not open for further replies.


Senior Member
Outlook version
Outlook 2007
Email Account

I have an Exchange 2010 Server and lately 3 users have noticed that some emails that used to go straight to their inbox are now going to the junk email folder.

One of the users even had one email from one of our employees (from our domain) in her junk email folder ! :eek:

They have not changed anything on the MS Outlook settings like the Junk Email settings, safe senders, etc.

Anyone knows why this may be happening?

I haven't modified anything on the Exchange Server either.

Thanks and help is greatly appreciated.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Look at the infobar on the message in the junk folder - does it ssay outlook's junk filter put it there? If it says something else did it, what antivirus is on the computers - does it install antispam components? If it says nothing (no infobar) then it was moved on the server before outlook downloaded it.


Senior Member
Outlook version
Outlook 2007
Email Account
Hi Diane:

I checked our Trend Worry Free antivirus on the server and apparently it has the Anti-Spam module enabled.

Outlook says the following:

And the Trend Antivirus settings look something like:

Also the following Anti-Spam modules from the above picture are enabled:

- Enable real-time anti-spam (Content Scanning)

- Enable Web Reputation

Could this be the problem? Should we disable the anti-spam module from the antivirus and let outlook handle the junk email?



Forum Admin

Senior Member
I would disable that junk filter and let outlook handle the spam. If you have a spam filter (even just Exchange's IMF), you can dump the most obvious spam and outlook on low might be good enough.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
T My Outlook 2007 suddenly stopped receiving or sending emails. Using Outlook 1
C Suddenly a cryptic email layout (text) in 80 % of the emails Using Outlook 2
B Cannot send emails. Format suddenly changed. Using Outlook 5
J Suddenly, I have 400 old Emails added to my inbox. I am using Aol with Microsoft Outlook 7. Using Outlook 1
M The outlook 2007 is suddenly gets lock or prompted username and password while sending emails. Using Outlook 2
D Outlook 2007 suddenly stopped sending and receiving mail when i was sending alot of emails to my cli Using Outlook 2
M Suddenly can't open emails in mu Outlook 2003 IMAP account without. Using Outlook 2
C Suddenly cannot send hotmail account emails from Outlook 2007 Using Outlook 7
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
J Moved many emails to Outlook external folder, need to delete on Gmail server Using Outlook 13
P Move emails between 2 mailboxes. Using Outlook 1
R Assign Categories "Round Robin" style but in a shared mailbox but on specific emails only Outlook VBA and Custom Forms 8
P Outlook for Mac - emails are not sent out beginning last week Using Outlook 1
M Missing emails in Inbox, but are present in webmail Using Outlook 0
A How To Get Body of All Emails to view in Blue Using Outlook 1
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
N Extract Outlook emails to excel Outlook VBA and Custom Forms 2
M Group of emails Using Outlook 1
I Saving attachments from multiple emails and updating file name Outlook VBA and Custom Forms 0
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
D Assign categories to outgoing emails Outlook VBA and Custom Forms 0
J Outlook 2016 Moving IMAP emails to Exchange Using Outlook 1
P Flagging emails in conversations Using Outlook 2
V Outlook 2016 will not move emails in search results Using Outlook 4
D Outlook 2016 Deleting emails without affecting folder structure - Outlook Office 365 Using Outlook 3
M Filter Conversations - Filter Out Single Emails Outlook VBA and Custom Forms 3
F not receiving emails until i re-login Using Outlook 2
K No emails in inbox Using accounts in Outlook 1
A Record opened emails for reopening later Outlook VBA and Custom Forms 16
N VBA to delete duplicates by message-id on common pst for 2 or more emails Outlook VBA and Custom Forms 0
R Deleting emails from storage folder Outlook VBA and Custom Forms 1
R Outlook for Mac - Advanced Search and Tracking Sent Emails Using Outlook 0
DoctorJellybean Outlook 365 doesn't always mark emails as read Using Outlook 3
N Sent emails not reflected in all IMAP Folders Using Outlook 4
A Custom VBA to sort emails into folders Outlook VBA and Custom Forms 0
L Moving emails with similar subject and find the timings between the emails using outlook VBA macro Outlook VBA and Custom Forms 1
S How can I delete all copies of a given companies logo graphic from all my emails at once? Using Outlook 3
Y Open and Save Hyperlink Files in multiple emails Outlook VBA and Custom Forms 9
L Time format in Outlook calendar and emails Using Outlook 0
G Parsing All Emails Outlook VBA and Custom Forms 8
J Set Timer/Countdown on Emails? Outlook VBA and Custom Forms 3
T Render Outlook emails in MS access as they appear in Outlook Outlook VBA and Custom Forms 2
O Delete duplicate emails - subscription notifications Using Outlook 5
N Outlook rules don't create a copy for bcc'ed emails Using Outlook 3
R Can not create folder to store specific emails in in Outlook for Mac Using Outlook 1
V Emails remain in Drafts folder even though they have been sent Using Outlook 4
B Vba to monitor time to respond to emails using a shared mailbox Outlook VBA and Custom Forms 5
T Deleting duplicate emails Using Outlook 2
N Copies of emails from rules have wrong from: account Using Outlook 0
V Emails going into Drafts instead of Sent folder Using Outlook 3
Similar threads