Emails suddenly going to the Junk email folder

Status
Not open for further replies.

robertin75

Senior Member
Outlook version
Outlook 2007
Email Account
POP3
Hi:

I have an Exchange 2010 Server and lately 3 users have noticed that some emails that used to go straight to their inbox are now going to the junk email folder.

One of the users even had one email from one of our employees (from our domain) in her junk email folder ! :eek:

They have not changed anything on the MS Outlook settings like the Junk Email settings, safe senders, etc.

Anyone knows why this may be happening?

I haven't modified anything on the Exchange Server either.

Thanks and help is greatly appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Look at the infobar on the message in the junk folder - does it ssay outlook's junk filter put it there? If it says something else did it, what antivirus is on the computers - does it install antispam components? If it says nothing (no infobar) then it was moved on the server before outlook downloaded it.
 

robertin75

Senior Member
Outlook version
Outlook 2007
Email Account
POP3
Hi Diane:

I checked our Trend Worry Free antivirus on the server and apparently it has the Anti-Spam module enabled.

Outlook says the following:

http://i710.photobucket.com/albums/ww101/robertin75/junkemail.jpg

And the Trend Antivirus settings look something like:

http://i710.photobucket.com/albums/ww101/robertin75/TrendSpam.jpg

Also the following Anti-Spam modules from the above picture are enabled:

- Enable real-time anti-spam (Content Scanning)

- Enable Web Reputation

Could this be the problem? Should we disable the anti-spam module from the antivirus and let outlook handle the junk email?

Thanks,

Roberto
 

Forum Admin

Senior Member
I would disable that junk filter and let outlook handle the spam. If you have a spam filter (even just Exchange's IMF), you can dump the most obvious spam and outlook on low might be good enough.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
C Icons (arrows) not showing on emails forwarded or replied to Using Outlook 5
R Moved 6 months worth (approx 1500 emails) lost from moving from TPG inbox to Icloud inbox (folders) Using Outlook 3
U Approving Emails from iPhone Using Outlook 0
D cannot view emails in View pane (in the right pane), I only see one line or nothing Using Outlook 21
A Macro to file emails into subfolder based on subject line Outlook VBA and Custom Forms 1
N Help creating a VBA macro with conditional formatting to change the font color of all external emails to red Outlook VBA and Custom Forms 5
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
A Record opened emails for reopening later Using Outlook 2
Y Filter unread emails in a search folder vba help Outlook VBA and Custom Forms 0
S Outlook 2016 Change how Outlook shows me contacts in emails Using Outlook 0
T Outlook creating unwanted tasks in Tasks and Todo from emails Using Outlook 1
Horsepower Moving emails between folder Outlook for Mac Outlook Wishlist 8
B Outlook 2016 Outlook crashes when trying to print certain emails Using Outlook 5
L IMAP Emails Disappear Using Outlook 0
L Need help modifying a VBA script for emails stuck in Outbox Outlook VBA and Custom Forms 6
S Macro to extract and modify links from emails Outlook VBA and Custom Forms 3
D Duplicate Emails on Phone and Tablet Using Outlook 0
S Macro for Loop through outlook unread emails Outlook VBA and Custom Forms 2
Globalforester ItemAdd Macro - multiple emails Outlook VBA and Custom Forms 3
R Auto Assign Category colours to Incoming Emails based on whom the email is addressed Outlook VBA and Custom Forms 3
P Forwarding emails issue with special characters replacing text body Using Outlook 1
B Emails get stuck in Outbox of Gmail IMAP in Outlook for Windows Using Outlook 0
C Multiple emails Using Outlook 8
Phillip Bit.ly emails Using Outlook 1
E Work uses live accounts for emails for all employees. Can we use the outlook calendar to give the employees an universal work schedule calendar? Using Outlook 1
G Alerting on missed emails in conversation Outlook VBA and Custom Forms 1
C Macro to extract sender name & subject line of incoming emails to single txt file Outlook VBA and Custom Forms 3
M Sync 'On my computer' emails Using Outlook 1
A Apply Selected Emails to outlook rules and Run Rules Using Outlook 5
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
J Moved many emails to Outlook external folder, need to delete on Gmail server Using Outlook 14
P Move emails between 2 mailboxes. Using Outlook 0
R Assign Categories "Round Robin" style but in a shared mailbox but on specific emails only Outlook VBA and Custom Forms 8
P Outlook for Mac - emails are not sent out beginning last week Using Outlook 1
M Missing emails in Inbox, but are present in webmail Using Outlook 0
A How To Get Body of All Emails to view in Blue Using Outlook 1
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
N Extract Outlook emails to excel Outlook VBA and Custom Forms 2
M Group of emails Using Outlook 1
I Saving attachments from multiple emails and updating file name Outlook VBA and Custom Forms 0
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
D Assign categories to outgoing emails Outlook VBA and Custom Forms 0
J Outlook 2016 Moving IMAP emails to Exchange Using Outlook 1
P Flagging emails in conversations Using Outlook 2
V Outlook 2016 will not move emails in search results Using Outlook 4
D Outlook 2016 Deleting emails without affecting folder structure - Outlook Office 365 Using Outlook 3
M Filter Conversations - Filter Out Single Emails Outlook VBA and Custom Forms 3
F not receiving emails until i re-login Using Outlook 2
K No emails in inbox Using Outlook.com accounts in Outlook 1
A Record opened emails for reopening later Outlook VBA and Custom Forms 16

Similar threads

Top