The full error code received in bounced messages sent via outlook.com account in Outlook (version 1812) is: 0x80070005-0x000004dc-0x00000524
The error message: "This message could not be sent. You do not have the permission to send the message on behalf of the specified user." (Other than outlook.com aliases, there are no other aliases, nor send-as or on-behalf-of arrangements in any other accounts.)
Posted in these forums about 2 years ago (Diane made a valiant attempt to resolve) and in Microsoft forums last week; no good explanation/solution yet.
I've been using Outlook with a single profile for as long as I can remember, and up to about 2 years ago, all went well with the following email accounts in one profile:
About two years ago, it became impossible to send messages via my personal outlook.com account, messages bouncing with a "you don't have permission to send on behalf of...." message. Other than the aliases associated with the outlook.com account, there are no delegations, nor any send-on-behalf arrangements in the other email accounts.
However, for almost the last two years, I've used a work-around; in the message to be sent via the outlook.com account, I'd click on the drop-down next to the "From" field, choose my primary alias, and the message would send successfully.
There are no such problems in the iOS versions of Outlook on my iPhone or iPad which also have the same accounts set up.
After periodically reviewing related "solutions" over the past 2 years and deleting profiles, rebuilding profiles, reinstalling Outlook, etc., I conducted the following procedure last week:
I updated the Office365 Outlook version to the latest; 1812.
I created a new profile and added accounts in the following order, exiting and re-booting Outlook after each addition, then testing the outlook.com account for sending messages:
I also tried a separated profile in which I added the Office365 Enterprise account first, then the outlook.com account second; same result, unable to send from the outlook.com account.
Last week I raised this problem with Microsoft's Office365 Enterprise Help desk, opening a ticked after 2 phone calls. The telephone response indicated there was a conflict between outlook.com and the Office365 Enterprise Exchange accounts and that all of the "send as" bounced message errors indicated some sort of "send as" confusion between the two. Doesn't sound right to me.
MS suggested separate profiles; I'm opting for a single profile where I receive on all accounts, using a browser to send outlook.com emails and responses via OWA.
Any thoughts? Anyone else with similar issue? Is there a known conflict between outlook.com accounts and Enterprise Exchange accounts set up in the same profile?
Thanks!
The error message: "This message could not be sent. You do not have the permission to send the message on behalf of the specified user." (Other than outlook.com aliases, there are no other aliases, nor send-as or on-behalf-of arrangements in any other accounts.)
Posted in these forums about 2 years ago (Diane made a valiant attempt to resolve) and in Microsoft forums last week; no good explanation/solution yet.
I've been using Outlook with a single profile for as long as I can remember, and up to about 2 years ago, all went well with the following email accounts in one profile:
- a personal outlook.com account with 4-5 aliases, (for this post, I'm using "myaddress" as the stand-in for my actual primary outlook.com alias.)
- a personal Gmail account,
- a single Office365 Business Essentials account, and
- three Office365 Enterprise E1 accounts (nonprofit).
About two years ago, it became impossible to send messages via my personal outlook.com account, messages bouncing with a "you don't have permission to send on behalf of...." message. Other than the aliases associated with the outlook.com account, there are no delegations, nor any send-on-behalf arrangements in the other email accounts.
However, for almost the last two years, I've used a work-around; in the message to be sent via the outlook.com account, I'd click on the drop-down next to the "From" field, choose my primary alias, and the message would send successfully.
- Before using this "trick," running the cursor over my outlook.com address in the "From" field would show: “myaddress@outlook.com [myaddress@outlook.com] Send using account myaddress@outlook.com .“
- After my "trick," running the cursor over my email address opposite the "From" field would show simply my primary alias "myaddress@outlook.com."
- Starting around this past November, that "trick" no longer works; the longer syntax above remains no matter what I do, and the message bounces.
There are no such problems in the iOS versions of Outlook on my iPhone or iPad which also have the same accounts set up.
After periodically reviewing related "solutions" over the past 2 years and deleting profiles, rebuilding profiles, reinstalling Outlook, etc., I conducted the following procedure last week:
I updated the Office365 Outlook version to the latest; 1812.
I created a new profile and added accounts in the following order, exiting and re-booting Outlook after each addition, then testing the outlook.com account for sending messages:
- the personal outlook.com account; messaging was fully functional.
- the personal Gmail account; both accounts fully functional
- the single Office365 Business Essentials account; all three accounts fulling functional
- the Office365 Enterprise E1 account; outlook.com account unable to send messages.
I also tried a separated profile in which I added the Office365 Enterprise account first, then the outlook.com account second; same result, unable to send from the outlook.com account.
Last week I raised this problem with Microsoft's Office365 Enterprise Help desk, opening a ticked after 2 phone calls. The telephone response indicated there was a conflict between outlook.com and the Office365 Enterprise Exchange accounts and that all of the "send as" bounced message errors indicated some sort of "send as" confusion between the two. Doesn't sound right to me.
MS suggested separate profiles; I'm opting for a single profile where I receive on all accounts, using a browser to send outlook.com emails and responses via OWA.
Any thoughts? Anyone else with similar issue? Is there a known conflict between outlook.com accounts and Enterprise Exchange accounts set up in the same profile?
Thanks!