Spam folder not showing in Outlook

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batman7211

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Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
Hello friends, when I log into my account on Outlook.com, I see that there is no junk e-mail folder. There is no folder on the web, but this folder exists in the iphone mail application.
How can i solve this problem can you help me?

As far as I can see on the subject, there was a friend who had this problem in the same way and @Diane Poremsky helped him.

Can you help me too please? ( @Diane Poremsky )
 
There is no junk Email folder there at all? Did you look in subfolders in case it was moved?

I don't suppose you know what I told your friend? :)

Do you have outlook desktop software? If so, you can restart outlook using the resetfolders switch.

Close Outlook. Right-click on the Start button and choose Run or press Windows key + R to open the Run command. Type or paste the following into the Open field and press Enter or click OK to restart Outlook. (There is a space before /.)

outlook.exe /resetfolders

This will reset the folder assignments to the default folders for the account and recreate any missing folders.
 
That was me in that thread.

That account was not a Microsoft webmail, it was hosted by Hostgator and they had a spam filter that was creating the Junk Mail folder. I disabled it to fix the problem. Your issue seems to be different.
My problem was with the desktop version of Outlook.
 
I did not think the Outlook.com Junk Mail folder could be eliminated. But you might want to look here for settings for Junk Mail:

Here is info on the IOS junk mail filter:
 
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