Outlook 365 Hey Diane! MS 365 Biz Standard and "Potential Spam" addressed to others coming to my JUNK folder?

Christopher M

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange
I have a weird problem that just popped up...

I am using an exchange account that I used for a little bit last year and then switched away.

During that time, I was THE ONLY address using exchange... I just switched mom over to my domain this year.

I am paying for 2 separate email licenses.

I have only been using the account full time for about 5 days now. And have NOT changed anything on the account.

I have this issue that I need to stop from happening:

I opened my spam folder this morning and in it, was a email from Michaels ( Craft store) but it was addressed to my MOM's ACCOUNT.
I am NOT signed up to get emails from Michaels.

Soo, Why is her " potential spam" coming to my mailbox?

I marked the email as NOT SPAM through OWA, and instead of it going to her mailbox, it added the domain to my safelist and moved the email to my inbox.

I had MS call me and that guy really didn't make no sense to me. He couldn't figure out why this was happening

He had me go to Exchange ADMIN Center > Policies and Rules > Threat Policies > Anti Spam Inbound Policy

and then click on Anti Spam Inbound Policy ( DEFAULT) and scroll down to

"Redirect to this email address"​

and change this address to a gmail address.

I explained to the guy what I was wanting but he just studdered, and kept talking over me, and acted like he understood what I was trying to say....

I explained to him that I would rather Moms spam just go to her JUNK folder in her own personal account, and let her deal with her own spam and not notify me. He said that I couldn't disable that rule under Exchange ADMIN Center > Policies and Rules > Threat Policies > Anti Spam Inbound Policy

As I said I have NOT made any changes to my account.. I don't even know how to set up " Account Transport Rules"

I had the guy check the quarentine settings and there's no rules set for that.. But if you need me to check that I can?

Please Help!


Christopher M

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange
Here is some more information:

Now the Michaels email is showing up at my gmail account, instead of to my Mom's account since the MS guy had me change the email address for suspicious emails:

Could this be why the emails are forwarded to my gmail account: Michael's SPF record fails the integrity check, so Exchange thinks the emails are suspicious?

How do I mark the entire domain as safe though Exchange, so that the emails are delivered to my mom?



Christopher M

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange

MS called me and guided me through the process:

I had to go to

(Sign in to your account) - which is security.microsoft(DOT) com/antispam

Click on " Anti Spam inbound Policies"

Scroll to " Edit Actions"

Then for Spam, High Confidence Spam, and Phishing --- Change the setting from " REDIRECT TO ADDRESS"

to " Move to Spam folder"

"High Confidence Phishing" I left on Quarantine.

But I did have Outlook do something weird this morning.. When I launched OL 365 for the first time, it moved a copy of the messages in my inbox to " OUT 2022" which is my Sent folder.

And that rule is set up as " After message is sent "
" From Specified account firstname@domain.com"
Move a copy to "Out 2022"
Stop processing rules.

So I just ran Outlook.exe /CleanRules and reset all the rules back up again.

I read running clean rules eraces all rules on the exchange mailbox OWA client, and in Outlook 365

Similar threads
Thread starter Title Forum Replies Date
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
J Diane's Delay Delivery at Specific Times Questions Outlook VBA and Custom Forms 7
CWM030 A quick question for Diane about Exchange Exchange Server Administration 2
Jeff Rott Diane Question on "Use in a Run a Script Rule" Outlook VBA and Custom Forms 1
P Automatically 'Reply to all', and Change the Subject of Email - Diane P help! Using Outlook 0
J Halp Diane!- Notes Using Outlook 3
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Outlook 365 I am getting the "Either there is no default mail client" error when I try to send an email on excel Office 365 Using Outlook 1
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
S client lost 3K contacts when office 365 for mac account deleted from company exchange server Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
P "Item could not be moved" message occurs frequently for IMAP inbox, Office 365 Using Outlook 0
L Duplicate calendar entries in Outlook 365 Using Outlook 4
G Stop Outlook 365 adding meetings to calendar Using Outlook 2
HarvMan Using Emojis in Outlook 365 Using Outlook 3
O Office 365 - Zoom Using Outlook 0
T Outlook 2019 Not Using Auto Compete After Deletion of 365 Using Outlook 1
Christopher M Is it me, or is Outlook 365 BUGGY? Using Outlook 3
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 0
HarvMan Outlook 365 loses "outlook.com" exchange server settings Using Outlook 2
D Office 365 Outlook desktop app prompts for all account passwords on startup Using Outlook 6
L Recommendations for Utility to Backup Outlook 365 Account Settings Using Outlook 2
Z New minimum Outlook for Windows version requirements for Microsoft 365/Exchange Online Using Outlook.com accounts in Outlook 21
kburrows Outlook 365 - Ribbon Customizations Disappear Using Outlook 0
C Why does Outlook (desktop) 365 for Windows keep making me input my passwords? Using Outlook 12
J Outlook 365 Outlook 2016/365 Contacts Lose Info when Favorited to the To-Do Bar Using Outlook 2
O Outlook 365 - Gmail and Outlook: how to force Outlook to start up in Gmail? Using Outlook 2
M Outlook 365 refuses to send email Using Outlook 1
P How can I stop Outlook 365 duplicating the posts? Using Outlook 2
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 12
S Mac Outlook 365 Questions Using Outlook 1
R Outlook 365 update sets delete from server flag Using Outlook 2
O Outlook 365 - How to create / copy a new contact from an existing one? Using Outlook 5
F Excel VBA to move mails for outlook 365 on secondary mail account Outlook VBA and Custom Forms 1
klpconsulting Programmatic Access Office 365 Pro Plus & RDS Using Outlook 1
F Outlook 365 is "Possessed" Using Outlook 2
K Outlook Office 365 VBA download attachment Outlook VBA and Custom Forms 2
AmonRa Outlook 365 calendar - too much white space Using Outlook 0
G Outlook 365 with iCloud account not syncing calendars Using Outlook 2
L Ideas for Setup with New Office 365 Family Subscription (Outlook) Using Outlook.com accounts in Outlook 3
D Connecting Gmail to Outlook 365 - My Setup not working Using Outlook 2
Z Outlook 365 delete reminder you can’t make change to contents of this-read only folder Using Outlook 4
D Outlook 2016 how to use gmail account as source account for outlook 365 Using Outlook 9
M outlook 365 trying to finish my sentences Using Outlook 2
C Not sync folders not found after MS Outlook 365 update Using Outlook 1
D Outlook 2007 on 365 Using Outlook.com accounts in Outlook 2
Terry Sullivan Sender's Name Doesn't Appear in the From Field on Outlook 365/IMAP Using Outlook 2
K Use VBA to find Sender and Recipient from Microsfot 365 Journaled Email Items Outlook VBA and Custom Forms 3
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0

Similar threads