How to remove a folder, option grayed out

Dave Horne

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Hi, we have two accounts on our Outlook 2019 (having just migrated from Office 2013).

My wife has two Junk mail folders - Junk Email and Junk E-mail. It would appear that Junk E-mail is the default folder since I also have that folder in my account.

This isn't a life and death issue as I'm moved the unwanted folder to the bottom. Is it possible to remove Junk Email from her folder?

Thanks in advance, Dave Horne
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Junk Email should be he new default - can you delete either one? Which is outlook putting new mail into?

You want to delete the folder outlook is no longer using - and can use the method here -
 

Dave Horne

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Hi, we have two accounts on our Outlook 2019 (having just migrated from Office 2013).

My wife has two Junk mail folders - Junk Email and Junk E-mail. It would appear that Junk E-mail is the default folder since I also have that folder in my account.

This isn't a life and death issue as I'm moved the unwanted folder to the bottom. Is it possible to remove Junk Email from her folder?

Thanks in advance, Dave Horne
 

Dave Horne

Senior Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Junk Email should be he new default - can you delete either one? Which is outlook putting new mail into?

You want to delete the folder outlook is no longer using - and can use the method here -
Thanks for the prompt reply!

As usual, I posted my initial message without completely examining everything.

I could in fact delete the Junk E-mail folder in my wife's account.

So, now her account has the default Junk Email folder and mine has Junk E-mail. I'm not going to pursue this any further.

Had I spent just a few more seconds examining everything, I wouldn't have posted and wasted your time.

Sorry ... and thanks.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I think you still have junk e-mail because the pst is set as default so outlook couldn't create a new one. If you really want to change it, restarting outlook with the resetfolders switch should do it. :) (I'd just leave it alone.)
 
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