When an email is generated from the Accounting program and opens in Outlook, the message is very generic and we want to edit the text in it to be more specific to the client and the circumstances.
We used to be able to just edit the email that opened make the changes and send. But now, when we do that, the email that sends is the original generated email. I can change recipients and those stick, but edits to the email don't. The only way I can get the edits to stick is to save the email to drafts. Close the email and then send after re-opening.
Office 365, current channel - I've reverted back to a March update with no success. I'm going to try reverting Office back further, but was looking for additional ideas for troubleshooting.
Thanks
Susan G
We used to be able to just edit the email that opened make the changes and send. But now, when we do that, the email that sends is the original generated email. I can change recipients and those stick, but edits to the email don't. The only way I can get the edits to stick is to save the email to drafts. Close the email and then send after re-opening.
Office 365, current channel - I've reverted back to a March update with no success. I'm going to try reverting Office back further, but was looking for additional ideas for troubleshooting.
Thanks
Susan G