Custom form retains old information

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R

RGFu

I have a custom form that works fine except on one computer in our

organization, I'll call that computer "A". If someone else, on another

computer, makes an edit to the "Task" computer A doesn't seem to recognize

the change when the task is opened in the custom form. When viewed in the

task list on computer A you can see that a change was made but not when the

form is opened. This custom form is used in a public folder and has been for

years. This problem just cropped up a couple of weeks ago. Then if you try to

make an edit to the task on computer A it causes a conflict that someone else

has made an edit to the task etc. Now I'm finding out that there are others

who are experiencing the same problem in our organization. When they open

this custom form it retains previous information, changes made by others are

not seen. We are using Outlook 2003.

The only thing that has changed on this computer lately is that InDesign CS3

was installed.

Any direction you can give would be appreciated.
 
K

Ken Slovak - [MVP - Outlook]

Sounds like the problem forms are one-offed or there is forms cache

corruption. Search on both terms at www.outlookcode.com for information on

how to diagnose and fix those problems.

"Dan" <Dan> wrote in message

news:E95A93A5-4601-4774-8BCB-25B9252A713B@microsoft.com...
> I have a custom form that works fine except on one computer in our
> organization, I'll call that computer "A". If someone else, on another
> computer, makes an edit to the "Task" computer A doesn't seem to recognize
> the change when the task is opened in the custom form. When viewed in the
> task list on computer A you can see that a change was made but not when
> the
> form is opened. This custom form is used in a public folder and has been
> for
> years. This problem just cropped up a couple of weeks ago. Then if you try
> to
> make an edit to the task on computer A it causes a conflict that someone
> else
> has made an edit to the task etc. Now I'm finding out that there are
> others
> who are experiencing the same problem in our organization. When they open
> this custom form it retains previous information, changes made by others
> are
> not seen. We are using Outlook 2003.

> The only thing that has changed on this computer lately is that InDesign
> CS3
> was installed.

> Any direction you can give would be appreciated.
 
S

Sue Mosher

That doesn't sound like a forms cache problem to me. Are some users possibly

in offline mode, so that their changes have to be synced to the server before

other users see them? If you remove InDesign CS3, does the behavior revert to

what you expect?

Sue Mosher

"Dan" wrote:


> I have a custom form that works fine except on one computer in our
> organization, I'll call that computer "A". If someone else, on another
> computer, makes an edit to the "Task" computer A doesn't seem to recognize
> the change when the task is opened in the custom form. When viewed in the
> task list on computer A you can see that a change was made but not when the
> form is opened. This custom form is used in a public folder and has been for
> years. This problem just cropped up a couple of weeks ago. Then if you try to
> make an edit to the task on computer A it causes a conflict that someone else
> has made an edit to the task etc. Now I'm finding out that there are others
> who are experiencing the same problem in our organization. When they open
> this custom form it retains previous information, changes made by others are
> not seen. We are using Outlook 2003.

> The only thing that has changed on this computer lately is that InDesign CS3
> was installed.

> Any direction you can give would be appreciated.
 
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