I just installed the most recent version of Outlook Connector on a W7 PC. I created a contact in Outlook 2010 (32-bit) and it synced with my Windows Live account without a problem. Then, I edited the contact in Windows Live and it synced back to Outlook just fine. However, now when I try to edit the contact in Outlook, it will NOT sync with Windows Live. Thank you in advance for any ideas.
I also noticed that under Outlook, when it first starts, one can access the Hotmail Connector under Additional Information (under the File Tab). However, this Additional Information button disappears from the File Tab after a few minutes.
I posted this issue over on Microsoft Live Solution Centre Forum:
At first, Moderator Eugene C. stated what you did - that it was a know issue and that they were working on it.
Later, Eugene was corrected by Moderator Allan I, who stated that this was NOT a known issue and that the only way to correctly update Contacts was through the Server. Correcting Contacts from Outlook was not an option.
When I challenged that, another Moderator (Gwenyth A.) reiterated Allan's position and suggested that I could leave it as a suggestion for future upgrades at www.feedback.live.com.
Really? If this is true, then this marks a true departure between how Microsoft and the other companies are handling their migration to the cloud.
For at least a year now, my friends with Macs have been able to make changes to their Contacts on any of their devices ( Mac, MobileMe Server, iPad, or Iphone ) and the changes migrates to all their other devices instananeously via their MobileMe Account.
I'm sure that Blackberry and Google must be attempting to follow Apple's lead in this case - but I'm not sure.
I want this feature. It seems so basic to what I thought was everyone's plan.
What are your thoughts, should I be trading in my Windows Phone 7 for an iPhone, my PC for a Mac and my Live account for a MobileMe account?
The right hand doesn't know what the left hand is doing. <g> I got my information from the program manager for the outlook connector dev group (OLC). He said it was a problem with the server config. He didn't say but i got the feeling that it might require an updated connector to fix.
Part of the problem is that its different product groups - Live.com and OLC (Outlook Live connector) - and they don't really work together. (OLC group seems to work more closely with the Outlook group.) It's like a 3rd party dev writing an app and the host making changes that break the 3rd party app - the dev is always playing catch up.
It may not be a known issue to the Live group, but it is a known issue to the OLC group. Gwenyth's suggestion about future upgrades would go to the Live group, not the OLC group.
Diane, thank you for your update - and thank goodness that someone there is working on a fix!
I really like the Outlook / Live / Windows Phone 7 platform - I believe it's the best platform for actually getting work done while in the field - and I was dreading having to switch to the world of Apple.
So, I'm very happy with your news and will wait (impatiently) for the fix.
Try this: make changes and save then copy the contact. Select it, Ctrl+C, Ctrl+V then delete the original to avoid duplicates) The copy syncs up fine for me. (If you get a dialog that says a copy will be made when you try to save the contact, Ok it - you won't need to Ctrl+C,V to make a copy.)
(This won't work if you use linking as the link will be broken- although I'm not sure how well linking works with the connector anyway.)
As an update - Gabriel Bratton replied to one of my threads on this issue with:
The Outlook and Hotmail teams have identified the bug that is causing Contacts not to sync. The workaround is to populate a URL in the "Web page address:" field for the Contact. The Product Team is working on a Hotmail server bug fix to address the issue longer term. Once we know for sure when the fix will be implemented I will come back and update the forum thread. I apologize for the inconvenience this issue is causing.