Not all contacts are syncing

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tomscot2

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
I installed the Outlook Connector to my 64 bit OL 2010. For the most part, things worked, but some of my contacts do not show up on Outlook.com. The following the log entry for one of them. Can someone tell me why it did not sync:
*******************
22:29:24
*Request*
22:29:24 22:29:24:0591
22:29:24 POST
22:29:24 http://
22:29:24 contacts.msn.com
22:29:24 /ABService/ABService.asmx
22:29:24
22:29:24 <ABContactAdd xmlns="http://www.msn.com/webservices/AddressBook"> <abId>00000000-0000-0000-0000-000000000000</abId><contacts><Contact><contactInfo><firstName>John</firstName><lastName>Doe</lastName><Anniversary>1974/09/14</Anniversary><IsPrivate>true</IsPrivate><FileAs>Doe, Johnk</FileAs><comment>447509357482
Joan - 486-5018
</comment><birthdate>1950-07-22T00:00:00Z</birthdate><phones><ContactPhone><contactPhoneType>ContactPhonePersonal</contactPhoneType><number>(555) 455-4484</number></Con
22:29:24
*Response*
22:29:24 22:29:24:0688
22:29:24 HTTP/1.1 500 Internal Server Error
Cache-Control: private
Content-Length: 395
Content-Type: text/xml; charset=utf-8
Content-Encoding: gzip
X-MSNSERVER: BLUCDP1031827
X-Content-Type-Options: nosniff
X-AspNet-Version: 4.0.30319
Date: Wed, 15 Jul 2015 05:29:23 GMT
22:29:24
22:29:24 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>null Argument : category cannot be null</faultstring><faultactor>http://www.msn.com/webservices/AddressBook/ABContactAdd</faultactor><detail><errorcode xmlns="http://www.msn.com/webservices/AddressBook">NullArgument</errorcod
22:29:24
*******************
I tried to modify the original contact, but it did not sync.
 

tomscot2

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
I isolated the problem. Outlook.com does not like Categories. Unbelievable. Even Google can deal with Categories, a Microsoft invention.

I installed the Outlook Connector to my 64 bit OL 2010. For the most part, things worked, but some of my contacts do not show up on Outlook.com. The following the log entry for one of them. Can someone tell me why it did not sync:
*******************
22:29:24
*Request*
22:29:24 22:29:24:0591
22:29:24 POST
22:29:24 http://
22:29:24 contacts.msn.com
22:29:24 /ABService/ABService.asmx
22:29:24
22:29:24 <ABContactAdd xmlns="http://www.msn.com/webservices/AddressBook"> <abId>00000000-0000-0000-0000-000000000000</abId><contacts><Contact><contactInfo><firstName>John</firstName><lastName>Doe</lastName><Anniversary>1974/09/14</Anniversary><IsPrivate>true</IsPrivate><FileAs>Doe, Johnk</FileAs><comment>447509357482
Joan - 486-5018
</comment><birthdate>1950-07-22T00:00:00Z</birthdate><phones><ContactPhone><contactPhoneType>ContactPhonePersonal</contactPhoneType><number>(555) 455-4484</number></Con
22:29:24
*Response*
22:29:24 22:29:24:0688
22:29:24 HTTP/1.1 500 Internal Server Error
Cache-Control: private
Content-Length: 395
Content-Type: text/xml; charset=utf-8
Content-Encoding: gzip
X-MSNSERVER: BLUCDP1031827
X-Content-Type-Options: nosniff
X-AspNet-Version: 4.0.30319
Date: Wed, 15 Jul 2015 05:29:23 GMT
22:29:24
22:29:24 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>null Argument : category cannot be null</faultstring><faultactor>http://www.msn.com/webservices/AddressBook/ABContactAdd</faultactor><detail><errorcode xmlns="http://www.msn.com/webservices/AddressBook">NullArgument</errorcod
22:29:24
*******************
I tried to modify the original contact, but it did not sync.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Correct, categories can be a problem on the "old" Outlook.com - once the account moves to the new servers (on Office 365), categories will work better - they'll be real categories, not the means to create Contact Groups. But I'm surprised that categories are the problem - contacts synced but the categories were always eventually removed in my tests.

I would have guessed the private flag was the problem.

When you account moves (probably will be one of the last accounts moved since you are using the connector), the account will error - you'll remove the connector and use auto account setup to configure it as an Exchange account.
 
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