Contacts folders not syncing with hosted exchange

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Flussig

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server 2013
Hi there.

I have moved a client onto hosted exchange so that they can better manage the contacts within the business.
They have a lot of people moving inbetween locations and having the contacts split into folders will help with out of sync data issues.
I have set up the contact folders and added in the contacts at my office and as it's a hosted exchange service they should sync over to the clients desktops. However only part of this is happening, the contacts and the folders are syncing however when going into address book the folders are not showing.
Can any shed some light on this?

outlookaddressbooks1.png
outlookaddressbooks2.png
 

Flussig

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server 2013
Thanks for your reply Diane.

It's been at least a couple of days, however i have managed to figure it out.

You need to tick the option to 'Show this folder as an e-mail address book' in the folder properties as shown in the image.
 

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Ah... yeah... that is important and easily overlooked.
 
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