Outlook.com Contact Sync Issue

Status
Not open for further replies.

Jerry Fallon

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
Hello,

I added my Outlook.com email to Outlook 2016 work desktop computer so I could sync my calendar and contacts. Everything worked great. However, lately with my contacts the job titles and company name disappear. This is very frustrating. Good thing is I backed everything in my Gmail account. I cannot get any help from Microsoft or find anything on the internet to fix this issue. Any help or advice would be great!

Thank you,

JF
 

Jerry Fallon

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
I will see if i can repro. Did you enable the option in Outlook on the web to sync gmail contacts?
Thank you Diane. I did connect my Gmail account. However my job titles and company names for some accounts are still disappearing. I spent an hour with Microsoft with no solution in sight. I also show contacts unread. My Gmail account has no issues. I am about to dump Outlook for good.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I also show contacts unread.
They definitely should not be marked unread - when that happens, it usually means the method used to create the contact did not do it correctly.
Are all or just some marked unread?
Are you using any other sync utilities, like companionLink or Sync2?
Do you also sync with a smart phone?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
BTW, is the folder shown like this: Contacts (10) or this: Contacts [35] ?
The bolded version is used for unread, the unbolded brackets is total count. You can change it in right-click, properties.

Also, open a contact in Outlook (the original contact form, not the new contact card) and look at the All Fields page - select all contact fields. Is Company & Job title blank there? Did they end up in other fields?
 

Jerry Fallon

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
Hi Diane,

I do sync with a Blackberry Priv but never had this issue before. I do not use any other utilities as well. Once I get to my office I will try to do what you suggested.

Thank you so much!
 

mjc775

Member
Outlook version
Outlook 2013 32 bit
Email Account
Office 365 Exchange
This is a known issue with syncing contacts that have an entry in the Company Name field.
See: Outlook contacts are missing the Company Name in Outlook.com connected accounts - Outlook

More details of others having the same problem here: Outlook People - Company name keep missing - Microsoft Community

I'm thinking about switching my client that's having the problem to an Outlook.com premium account. However if they use the same servers, that likely won't fix the problem. Does anyone know if Outlook.com Premium uses the same servers?
 

Jerry Fallon

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
This is a known issue with syncing contacts that have an entry in the Company Name field.
See: Outlook contacts are missing the Company Name in Outlook.com connected accounts - Outlook

More details of others having the same problem here: Outlook People - Company name keep missing - Microsoft Community

I'm thinking about switching my client that's having the problem to an Outlook.com premium account. However if they use the same servers, that likely won't fix the problem. Does anyone know if Outlook.com Premium uses the same servers?
Thanks for the note. My outlook contacts continue to lose job titles and company names. This is so disappointing for I prefer Outlook to Gmail but have no choice but to make the switch. I cannot figure out why this is an issue and cannot be fixed.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Am I the only one with this issue?
Is it still happening? I thought they fixed this recently (if not, it will be soon) - they finally discovered it happened if the address field was blank. Even putting a space in the field avoided the problem.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
GregS 2016 Contact List being managed by Outlook.com? Using Outlook 1
A remove or turn off outlook.com contact folder from outlook 2016 Using Outlook 4
Z Outlook.com Contact categories Using Outlook 8
J Unwanted US Holiday Contact folder in Outlook.com syncs to MAPI/Phone Address book Using Outlook.com accounts in Outlook 9
R Outlook 2010 Contact Synchronization - Outlook to Outlook.com Using Outlook.com accounts in Outlook 1
F sync outlook + outlook.com, calendar sync only 1way, contact sync 2way OK Using Outlook.com accounts in Outlook 1
GregS Why is Outlook 2016 mail in Outlook.com? Using Outlook 1
T upgrade from outlook.com to Outlook Using Outlook 2
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
H Upon opening Outlook, make my popmail inbox open instead of outlook.com inbox Using Outlook 1
T How do I upgrade from outlook.com to Outlook? Using Outlook 5
T Many problems with outlook.com - will upgrade to Outlook soon Using Outlook 1
T I'm thinking about moving from outlook.com to the Outlook I have in my Office 365 Using Outlook 1
F outlook.com Exchane Server corrupts data Since September 2019 Using Outlook.com accounts in Outlook 6
T Missing Folder in Outlook.com Using Outlook 3
M Outlook .com group does not show up in Outlook for office 365 home Using Outlook 3
dbjdbj Is it only me having a fun time with Outlook.com "beta" ? Using Outlook 3
T Need to backup outlook.com to cloud storage, without desktop software - Testing UpSafe. Are there any similar services? Using Outlook.com accounts in Outlook 8
I New Outlook.com Using Outlook 1
D Adding Enterprise Exchange Email Account to Outlook Prevents Sending via Outlook.com Account Using Outlook.com accounts in Outlook 10
F Delete/create/reset Exchange mailbox on Outlook.com Using Outlook.com accounts in Outlook 3
K Outlook.com is not showing, or finding via search, all my Contacts (People) Using Outlook 0
R PST->Outlook.com (Import vs Drag-n-Drop methods Using Outlook.com accounts in Outlook 2
D Sharing outlook.com calendars in Outlook 2016 Using Outlook 1
T outlook.com opens with "item not found" Using Outlook 1
M Can't send email in outlook.com Using Outlook 9
T BitDefender reporting outlook.com as 'insecure' Using Outlook 6
T Some of my folders in outlook.com appear to have vanished, thanks to v1803 Using Outlook 11
C Syncing on outlook.com Using Outlook 4
S Outlook.com birthdays show up 1 day late on iPhone contacts list Using Outlook.com accounts in Outlook 28
S Outlook.com cannot edit some contacts Using Outlook.com accounts in Outlook 5
B Outlook.com People Limits Using Outlook.com accounts in Outlook 11
Rupert Dragwater How to create a new email with @outlook.com Using Outlook.com accounts in Outlook 32
M Outlook.com autocomplete list invaded by strange items Using Outlook.com accounts in Outlook 7
J Outlook 2016 message content does not display - outlook.com; exchange Using Outlook.com accounts in Outlook 9
D Outlook 2016 IMAP Connection Returns All Email but outlook.com does NOT Using Outlook.com accounts in Outlook 2
M Mailbox Size Outlook.com or Outlook 2011 Using Outlook 1
N Error 0x80090326 when trying to setup IMAP account on Outlook.com Using Outlook.com accounts in Outlook 1
C Long List Of Outlook 2016/Outlook.com Bugs // Where To Report? Using Outlook 10
M How many days are items in Recover Deleted at Outlook.com ? Using Outlook.com accounts in Outlook 4
P Outlook.com account overrules default account Using Outlook.com accounts in Outlook 8
Fozzie Bear Correct Method to set up Outlook.com accounts as Exchange Using Outlook.com accounts in Outlook 7
W Cant connect to outlook.com from outlook Using Outlook.com accounts in Outlook 2
J Calendar data can be viewed on Outlook.com, but no longer syncs to Outlook 2013 Using Outlook.com accounts in Outlook 3
J Outlook 2016 and Outlook.com Using Outlook.com accounts in Outlook 1
J Outlook.com with outlook 2016 Using Outlook.com accounts in Outlook 2
D Outlook.com in Outlook 2016 Trys & Fails to Send on Behalf of Itself Using Outlook.com accounts in Outlook 2
P Sync Desktop Outlook 2013 with Outlook.com? Using Outlook.com accounts in Outlook 5
S Outlook.com Sync working, Sync to Android has issues Using Outlook.com accounts in Outlook 1
M Mobile notifications and sync in Outlook.com Using Outlook.com accounts in Outlook 2

Similar threads

Top