Outlook.com premium finally dying... what do I do with my domain?

diskpart

New Member
Outlook version
Outlook on the web
Email Account
Outlook.com (as MS Exchange)
Hey all,

I was one of the first users of the 5 user outlook.com premium. Last Feb, MS announced that they were killing it. I was able to renew before the expiration date to give me some more time. In July I tried to follow support and was transferred a bunch of times and told that if i got o365 (renamed Microsoft 365 family) I would be fine. (I needed a 6th email anyways for my family...) so I bought it, and a week and after a few different tech support calls, and texts etc. i thought I was ok.
However, I just recently got the annual service expiration email that told me to move the domain again. I just went through 4 hours of chat and bouncing around tech support again (at least 5 techs), I was told I needed to create a new business MS365 etc for ~$50 a month.
How do i get someone with a clue?

It seems to be similar to this closed MS thread:


Any direction would be apreciated

Andrew

Outlook.com premium..png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Support is wrong - and you aren't the first person who was told that by support in the last few weeks.

Do you own the domain or did Microsoft register it for you? That notice appears to say Microsoft owns the domain and you need to get it in your name.

Assuming the address you registered with on this forum is the one the notice was about, Microsoft still owns it - you need it in your name and to move the registrar to godaddy.
Personalized email addresses in Outlook.com Premium are being retired - Outlook (microsoft.com)
 

diskpart

New Member
Outlook version
Outlook on the web
Email Account
Outlook.com (as MS Exchange)
Support is wrong - and you aren't the first person who was told that by support in the last few weeks.

Do you own the domain or did Microsoft register it for you? That notice appears to say Microsoft owns the domain and you need to get it in your name.

Assuming the address you registered with on this forum is the one the notice was about, Microsoft still owns it - you need it in your name and to move the registrar to godaddy.
Personalized email addresses in Outlook.com Premium are being retired - Outlook (microsoft.com)
Thanks Diane for your reply...

Yes, that is the domain we are talking about. The transfer your domain page as a screenshot is attached. I have not just done it because getting my family with all working together for an email change is pain-filled (Yahoo to Hotmail to gmail back to outlook premium...)

So after step 1. unlock and step 2. transfer... what will I need to do next?

-Andrew

2021-01-22 10_07_05-Mail - Andrew Dahlgaard - Outlook.png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
After unlocking it, you will go to godaddy and start the transfer - you'll enter the authcode and they will process it. I forget how long it takes. As soon as its transferred, you can finish the set up.
 
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