Hello Outlook Forums -
Helping a friend with his Outlook 2016 issue. Outlook 2016, Outlook.com, Microsoft Exchange, Windows 10 desktop computer.
Everything worked properly until just recently. Now, when we open Outlook 2016, the inbox shows his email list and the view message (on the side) shows the message heading, but no message. Sometimes, if we wait 5 or 6 minutes, any graphics within the message do appear, but most of the time, nothing.
The main program window becomes blank, title bar says, "Not Responding" but then if we wait it does return to a standard Outlook 2016 display, just no message content.
I searched online and found a number of potential solutions, but none of them helped, including turning off the setting to reduce the size / format information and check for AVG & NOD32 add-ins. there weren't any.
All help appreciated, and thanks.
jm8540
Helping a friend with his Outlook 2016 issue. Outlook 2016, Outlook.com, Microsoft Exchange, Windows 10 desktop computer.
Everything worked properly until just recently. Now, when we open Outlook 2016, the inbox shows his email list and the view message (on the side) shows the message heading, but no message. Sometimes, if we wait 5 or 6 minutes, any graphics within the message do appear, but most of the time, nothing.
The main program window becomes blank, title bar says, "Not Responding" but then if we wait it does return to a standard Outlook 2016 display, just no message content.
I searched online and found a number of potential solutions, but none of them helped, including turning off the setting to reduce the size / format information and check for AVG & NOD32 add-ins. there weren't any.
All help appreciated, and thanks.
jm8540