Rule does not always work

Status
Not open for further replies.

jca001

Member
Outlook version
Email Account
Exchange Server
I have a rule setup to match "Undelivered Mail" or "Undeliverable:" in Subject and move the email to a specifc folder that has worked for a long time. Recently many of the emails with the specified words in them do not get moved to the specific folder and stay in my inbox. Looking at the difference between one that matchs and one that does not, the one that does not has =?Windows-1252?Q? just after Subject: in the mail headers. I know what the =?Windows-1252?Q? is for and does, but it seems Outlook does not process this before checking if the Subject contains the words I specified to match on.

So is this a problem with OutLook 2007, which I am running?

If so, what can be done to make it work correctly?

Or is it a problem with Exchange Server 2010, which my account was recently moved to, from I think Exchange Server 2007?

If the problem is at the Exchange Server side, what do I tell my IT Support Staff to look for and correct, patches, SPX?

Thanks:

Jack Allen
 
If the problem started when your account was moved, its the server's fault. I don't think there are any fixes or patches but the Admin should make sure the server is fully updated.

Have you tried adding that string to the rule? "Undelivered Mail" or "Undeliverable:" or "=?Windows-1252?Q?Undelivered Mail" or "=?Windows-1252?Q?Undeliverable:"

You shouldn't need the full string, I think just 1252?Q? as the - should be seen as break.
 
Thanks for the reply and suggestion and that would work for that one rule. I used that one as a simple example because I have several othesr with basically the same problem. When they fail to match the text, the =?Windows-1252?Q? may be in the middle or near the end of the Subject text. This is why I was hoping it was a known problem with a fix I could tell my IT Staff to apply patch X to the Exchange Server.

This seems to be happening more and more because people are putting none ASCII characters in the Subject line, like TM and (R). And it seems some Auto Replies are defaulting to using either =?Windows-1252?Q? or =?utf-8?B? and again it can appear anywhere in the text not just at the beginning. In fact I have seen both in one Subject line.

Because most of my rules are done on the Exchange Server I guess I will have to open a ticket with my Help Desk and try to explain the problem to them.

Thanks:

Jack Allen
 
It's not outlook or exchange, it's the sender's system - this is from my gmail account -

Subject: =?UTF-8?Q?=E2=98=85_October_Points.com_balance_summary?=

I can't remember if underscores are ignored / treated as spaces or as a character. Periods and dashes are treated as spaces.
 
I think in you example it will display correctly in OutLook because it will be decoded. But I think the real problem is the Excahnge Server does not decode it before running the rule, therefore it will not match if specific words are trying to be matched.

Thanks:

Jack Allen
 
Do your's have the underscores too? I'll test it, but i thought they were counted as word separators, so the rules should see "October", "Points" and "com" as 3 words, not as one long word.
 
I don't have one to look at currently. If =?UTF-8?B? is used then the charcaters that follow are base 64 encoded until ?=. The =?UTF-8?Q? uses =XX where XX is the hex value of the character and can have normal looking characters, words, but have _ in palce of a space. So if the rule matching treates _ the same as a space it is not going to match. But I will let you do some testing to see for sure.

Are you using an excahnge server?

Thanks:

Jack Allen
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
N Outlook alert/memo/rule when an email does not arrive Using Outlook 3
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
HarvMan Outlook 365 - Rule to Move an Incoming Message to Another Folder Using Outlook 4
B Modify VBA to create a RULE to block multiple messages Outlook VBA and Custom Forms 0
D VBA - unable to set rule condition 'on this computer only' Outlook VBA and Custom Forms 5
CWM550 This rule has a condition that the server cannot process? Using Outlook 1
A rule name into message - how? Outlook VBA and Custom Forms 5
O Mail rule issue Using Outlook 3
A manual rule sends mail to wrong folder Using Outlook 5
Aussie Outlook 365 Rule runs manually but returns the error code "an unexpected error has occurred" when incoming mail arrives Using Outlook 1
bhamberg Finding a rouge rule... Using Outlook 6
D How to get this rule to work Using Outlook 0
B Seeking help with Outlook rule Using Outlook 2
K Run a script rule to auto 'send again' on undeliverable emails? Outlook VBA and Custom Forms 1
G Save attachment run a script rule Outlook VBA and Custom Forms 0
R Rogue Outlook Rule ? Using Outlook 2
P Can I create a Rule that sends me an email when I get a Task? Using Outlook 2
E Having some trouble with a run-a-script rule (moving mail based on file type) Outlook VBA and Custom Forms 5
M How create a Rule to filter sender's email with more that one @ sign Using Outlook 1
diver864 vba for a rule to automatically accept meeting requests with 'vacation' in subject, change to all-day event, change to free, don't send reply Outlook VBA and Custom Forms 1
1 Incorrectly Setup a Rule at Domain level to not allow address from outside domain Exchange Server Administration 2
J Transport Rule to detect Keyword question.. Exchange Server Administration 2
T "Words In Recipient's Address" Rule Causes Outlook To Stop Processing Rules Using Outlook 3
R Outlook Autoforward rule do not work for NDR messages Using Outlook 1
R Setup autofoward rule on a particular folder in Outlook Using Outlook 0
N Rule for "on behalf of" - with changing names Using Outlook 2
S Unable to remove rule outlook 2010 Using Outlook 0
O Outlook 2016 This rule will only run when you check your email in Outlook.... Using Outlook 4
Nadine Rule to move attachments with specific name Outlook VBA and Custom Forms 1
N Outlook Email Rule execution through shortcut keys (VBA codes) Using Outlook 1
dweller Outlook 2010 Rule Ignores VBA Script Outlook VBA and Custom Forms 2
O Rule to move (specific) messages from Sent folder to Specific folder Using Outlook 1
S Adding new Exchange (2016) rule very slow down Microsoft Outlook Exchange Server Administration 0
B Outlook rule run a Script doesn't work Outlook VBA and Custom Forms 1
K VBA BeforeItemMove event create rule to always move to its folder. Outlook VBA and Custom Forms 4
icacream Rule based on sender / wrong sender sent to folder Using Outlook 7
Bri the Tech Guy Run Script rule not running for newly arriving messages Outlook VBA and Custom Forms 25
L Making rule to move email to folder from one O365 domain Using Outlook 1
J Assess content of User Defined Field in Rule Using Outlook 3
S Send email via SMTP - use transport rules to add to senders inbox (then rule to move to sent items Exchange Server Administration 1
A Change order of actions in one (!) rule Outlook VBA and Custom Forms 2
J HELP- Rule to auto strip prepend from external emails Using Outlook 0
A Forward Outlook Email by Filtering using Macro Rule Outlook VBA and Custom Forms 44
A rule to flag messages not working Using Outlook 5
Brian Murphy Exchange Online Everything a Transport Rule should do and cannot Exchange Server Administration 1
J Outlook Rules - Changing auto-submit address in multiple rules, according to rule name Outlook VBA and Custom Forms 0
A saving attachement to folder named the same as rule name Outlook VBA and Custom Forms 0
Jennifer Murphy Can I create a Rule with Or'd conditions? Using Outlook 1
A Rules - how to determine if all conditions in rule are true or false Outlook VBA and Custom Forms 5
Vijay Error in rule- Run a script Using Outlook 1

Similar threads

Back
Top