Occasional Mail Failure Notice Issue

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testerdahl

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hello,

I have an interesting issue that I haven't been able to quite lick yet. Specifically, I have one email address (will call it "A") out of the hundreds I use daily that sometimes bounces back to me. What I have noticed is that if I haven't emailed A in a while, the email goes straight through. However, if I email A several times over the span of a few days, the first few emails go through (2-3) and then the latter ones get rejected. The failure notice says, "Sorry, I couldn't find any host by that name." Even though it found that host successfully just one email ago.

I have tried emailing A directly through my webmail option (I use GoDaddy and a POP3 account) and that email consistently goes through fine. No problems like above using Outlook. I have also changed all my outgoing SMTP port settings and emailed A several times using all the available options. The same thing occurs where it seems fixed for a few messages and then it doesn't work.

And I have emailed A using other accounts through my Outlook specifically my POP3 gmail account. Those emails go through correctly yet he is a work client and I want to use my work account not my personal account.

Lastly, I have also contacted GoDaddy directly and of course, I get the "if you have tried all of our port settings and it sends through Webmail, it must be Outlook." When I have contacted Microsoft about Outlook predictably I get "it can't be on our end, it must be through your email host." Basically, neither side is worth a darn.

Has anyone else had an issue like this and/or does anyone have any additional advice?

Thanks!

Tim
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like the problem is with the autocomplete cache - not sure why it works and then stops though. When it fails, try deleting his name from the autocomplete cache - begin typing his name in the to field, select the name when it comes up and press Delete.

Another possibility - it's your antivirus scanner. Some AV software installs an Outlook add-in and intercepts all email that is sent so it can scan it. You could try using safe mode to see if the problem comes up - if so, its more likely caused by an addin.
 

testerdahl

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
It sounds like the problem is with the autocomplete cache - not sure why it works and then stops though. When it fails, try deleting his name from the autocomplete cache - begin typing his name in the to field, select the name when it comes up and press Delete.

Another possibility - it's your antivirus scanner. Some AV software installs an Outlook add-in and intercepts all email that is sent so it can scan it. You could try using safe mode to see if the problem comes up - if so, its more likely caused by an addin.

Good ideas! I hadn't thought about the AV software being an issue, however, that seems really likely. I'll try both and see what happens.

Thanks!

-Tim
 
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