Outlook can not display picture inline.

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pho24sg

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Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi all,

I'm facing with an Outlook problem: It doesn't display picture inline. I checked the sender mail and found the mail was format with the HTML and in his contact also didn't mark in send with rich text format but when the receiver receives email it always format with Plain Text. Is there anything must be set in sender and receiver's mail client?

Thanks so much.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like Outlook is converting it to RTF anyway - delete the autocomplete entry for the person then send a message, getting the address from the address book. does it stay as HTML?

To delete the entry, when it comes up in the list in the To field, select it and press the Delete key.
 
P

pho24sg

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Diane Poremsky said:
It sounds like Outlook is converting it to RTF anyway - delete the autocomplete entry for the person then send a message, getting the address from the address book. does it stay as HTML?

To delete the entry, when it comes up in the list in the To field, select it and press the Delete key.
Click to expand...

It always happens when the sender to reply all. How can we delete the entry? For example: sender A send to B and C the mail with picture inline, B and C can read it but when B relies to all (A and C), A can read, C can not and in the mail's body appears the blue character like [cid:image001.jpg@01CED6E5.4A5AE9D0]. (please refer to the picture for detail). Is there any problem with mail format from B, B uses Distribution List.

Untitled-1.jpg

Thanks,

PS: Why I can't upload the picture bigger, I tried with the URL (get the link from Flickr also can not).
 
P

pho24sg

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
pho24sg said:
It always happens when the sender to reply all. How can we delete the entry? For example: sender A send to B and C the mail with picture inline, B and C can read it but when B relies to all (A and C), A can read, C can not and in the mail's body appears the blue character like [cid:image001.jpg@01CED6E5.4A5AE9D0]. (please refer to the picture for detail). Is there any problem with mail format from B, B uses Distribution List.

View attachment 844

Anyone help me!!!....

Thanks,

PS: Why I can't upload the picture bigger, I tried with the URL (get the link from Flickr also can not).
Click to expand...

Anyone help me!!!!.....
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'll have the admin check the files size - i thought it was set to allow 200KB, 1024xsomething.

The screenshot is not RTF - attachments added like that (with the CID) is caused by the sender's email client. it's how their email account handled the embedded attachments - and its not all that uncommon.

Do you know what email client the sender uses?
 
P

pho24sg

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi Diane,

Thanks for your help, the sender's mail client is MS Outlook 2010, It's an Exchange Client, I don't know the version of Exchange Server.

Tks again!
 
P

pho24sg

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi Diane,

Is there anyway else to check?

Tks,

NTQ
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not sure you can avoid problems. The image is embedded and linked by the CID reference (in the message header) and the reference was 'lost', possibly by antivirus scanning. Once the link is broken, it can't be fixed.

Sent from my iPad using Tapatalk
 
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