New emails not appearing until Outlook is closed and re-opened

Status
Not open for further replies.

Christina Coleman

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
We are running Exchange 2010. Setup Outlook 2013 on new user laptop, configured client to pull in email address(es). Running in cached mode. Outlook opens, all .ost's are created, email start populating, all looks good. All email folders are up to date and client is connected to exchange. Send a test email to user and nothing shows up, but she receives them on her phone. Close Outlook and re-open and new emails appear immediately. Checked send/receive settings and all email accounts are in the group to send/receive every 2 minute, but even manually clicking send/receive does not bring in new emails, only closing and re-opening. I have removed and re-created profile. Any thoughts are greatly appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you are using exchange, it should be doing a push, so the send and receive setting won't matter. But... it shouldn't be more frequent that every 5 - 8 minutes for pop3 or imap accounts.

Do the messages show up if you change folders? The usual cause is a firewall or nat router blocking exchange and outlook from talking.

My first recommendation is to delete the SRS file and let outlook use the defaults for the send and receive settings. This will reset everything to the way outlook likes it.

Type or paste %appdata%\microsoft\outlook in the address bar of windows explorer and press enter then delete the SRS file for the profile.
 

Christina Coleman

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Thank you for your response. Changing folders nor removing existing SRS resolved the issue. Firewall, etc. settings are the same for her as all other users on same network connected to same exchange server. Just swapping out her laptop. Weird.
 

Christina Coleman

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
uh oh, now the send/receive is failing on the receiving for all accounts when I manually click send/receive. Did the SRS file not recreate properly?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
No, i don't think the SRS is the problem, it could be a corrupt profile.

Does it work ok in Safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

You could try a new profile with one account in it - preferably the account that first acted up - and see if it works.
 

Christina Coleman

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Diane, thank you. Didn't try safe mode, but practically everything else under the sun and finally just took it out of cached mode to buy me some time (since it is a laptop going offsite, I would like to have in cache mode). I am doing some maintenance on the exchange server this weekend and perhaps a good old fashioned server reboot, then rebuild the profile on the laptop might do the trick. Either way, I will post the outcome. Thanks again.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
D Saved emails not appearing in draft folder Using Outlook 3
D Problem with images not appearing in emails. Using Outlook 14
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 0
B Move emails from one account to another Outlook VBA and Custom Forms 2
D Unable to view older emails in desktop app Using Outlook 0
S Outlook 365 Help me create a Macro to make some received emails into tasks? Outlook VBA and Custom Forms 1
R Outlook 2021 Having problem setting up outlook 2021 with windows 11. I have 3 gmail accounts and I want the 3 gmail, emails to merge into the same outlook input. Using Outlook.com accounts in Outlook 0
S Outlook 2021 Can you make emails from 3 word domains "safe" by entering top 2 word domain into Safe List in Outlook? Using Outlook 1
J Outlook 365 Emails showing as links and text only Using Outlook 4
G Removing old emails when adding accounts Using Outlook 3
N VBA Macro To Save Emails Outlook VBA and Custom Forms 1
Horsepower Lost emails Using Outlook 4
P Emails assigned with a certain category (within a shared inbox) to be copied to a specific folder. Outlook VBA and Custom Forms 2
M Saving emails using Visual Basic - Selecting folder with msoFileDialogFolderPicker Outlook VBA and Custom Forms 6
L Emails being archived when I press the A key accidentally - how do I stop this? Using Outlook 0
N Save emails within a certain date range to network drive Outlook VBA and Custom Forms 0
M I cant send emails via Outlook in my W10 PC. Using Outlook 3
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
D Wrong email address in Outlook 2003 "From" tab in new outgoing emails Using Outlook 4
witzker How to find all emails from and to a contact in OL 2019 Using Outlook 6
S How to find emails that I sent that have not received a reply? Using Outlook 7
M Extract "Date sent" from emails (saved to folder using drag and drop) Outlook VBA and Custom Forms 1
R Sent emails show iCloud mail account not the alias Using Outlook 2
K Run a script rule to auto 'send again' on undeliverable emails? Outlook VBA and Custom Forms 1
J how to stop junk emails from *.onmicrosoft.com ? Using Outlook 2
FryW Need help modifying a VBA script for in coming emails to auto set custom reminder time Outlook VBA and Custom Forms 0
S Auto forward for multiple emails Outlook VBA and Custom Forms 0
M All fonts in Outlook emails display with exaggerated character spacing Using Outlook 4
L Images not displaying in emails sent to self Using Outlook 2
C Icons (arrows) not showing on emails forwarded or replied to Using Outlook 8
R Moved 6 months worth (approx 1500 emails) lost from moving from TPG inbox to Icloud inbox (folders) Using Outlook 3
U Approving Emails from iPhone Using Outlook 0
D cannot view emails in View pane (in the right pane), I only see one line or nothing Using Outlook 21
A Macro to file emails into subfolder based on subject line Outlook VBA and Custom Forms 1
N Help creating a VBA macro with conditional formatting to change the font color of all external emails to red Outlook VBA and Custom Forms 5
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
A Record opened emails for reopening later Using Outlook 2
Y Filter unread emails in a search folder vba help Outlook VBA and Custom Forms 0
S Outlook 2016 Change how Outlook shows me contacts in emails Using Outlook 0
T Outlook creating unwanted tasks in Tasks and Todo from emails Using Outlook 1
B Outlook 2016 Outlook crashes when trying to print certain emails Using Outlook 5
L IMAP Emails Disappear Using Outlook 0
L Need help modifying a VBA script for emails stuck in Outbox Outlook VBA and Custom Forms 6
S Macro to extract and modify links from emails Outlook VBA and Custom Forms 3
D Duplicate Emails on Phone and Tablet Using Outlook 0
S Macro for Loop through outlook unread emails Outlook VBA and Custom Forms 2
Globalforester ItemAdd Macro - multiple emails Outlook VBA and Custom Forms 3
R Auto Assign Category colours to Incoming Emails based on whom the email is addressed Outlook VBA and Custom Forms 3
P Forwarding emails issue with special characters replacing text body Using Outlook 1
B Emails get stuck in Outbox of Gmail IMAP in Outlook for Windows Using Outlook 0

Similar threads

Top