We are running Exchange 2010. Setup Outlook 2013 on new user laptop, configured client to pull in email address(es). Running in cached mode. Outlook opens, all .ost's are created, email start populating, all looks good. All email folders are up to date and client is connected to exchange. Send a test email to user and nothing shows up, but she receives them on her phone. Close Outlook and re-open and new emails appear immediately. Checked send/receive settings and all email accounts are in the group to send/receive every 2 minute, but even manually clicking send/receive does not bring in new emails, only closing and re-opening. I have removed and re-created profile. Any thoughts are greatly appreciated.