Email Icon Column

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DenisOxon

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Outlook version
Outlook 2016 64 bit
Email Account
POP3
On Outlook 2016 emails on one of my customers pcs running Windows 10, when displaying a list of emails in the Inbox there is a icon column. On some emails there is a yellow envelope. I have read another post on this forum which I don't think applies. I have spoken to Microsoft technical via their chat and they tell me that it shows unread emails.

However this icon appears on read emails, but not every one. Unread emails are in blue and read ones are in black.

I have wondered if it is to do with hovering the mouse over emails where they sometimes go from unread to read, but I can't find an explanation anywhere. I wonder if it is marking unopened emails, not unread ones.

Any thoughts please ?
 
The envelope should on be on messages that were replied or forwarded. They no longer show a read or unread envelope as a rule and use bold text and the left bar to show read/unread state.
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DenisOxon said:
On some emails there is a yellow envelope.
Click to expand...
oh wait - you said yellow envelope on messages? is it a plain unopened envelope or does it have a star or other decoration?
 
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