Outlook not displaying all imap emails

Status
Not open for further replies.

Yann Shukor

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hi

A client of mine is experiencing a strange phenomenon in Outlook 2013 32bit (Windows 7 64bits)

Yesterday he was sorting his emails and moved a few into sub (/sub/sub/...) folders

This morning he tried to access one of these emails, in it's present sub folder, and just as Outlook had finished displaying the contents of this folder, the sought email disappeared before his very eyes ! This isn't the first time he experiences such a behaviour by Outlook

I connected up to his account from my PC using Thunderbird and when I view the contents of the folder mentioned above I see its contents, missing email included

We checked other folders and realized that Outlook, compared with Thunderbird, isn't displaying the entire contents of these folders

I tried to check whether there were any filters enabled in the View menu but couldn't find any (maybe this is configured elsewhere ?)

I copied the missing email to his Inbox and asked him to transfer it back to the desired sub folder again : and now he sees it in its new destination (I however see two copies of it under Thunderbird)

Incidentally the Synchronization error folder contains over fifty thousand errors; should we heed the high quantity of these errors or ignore them ?

Any ideas on what could be causing this Outlook issue ?

Two weeks ago I split his OST file, by archiving part of it to a PST, because the file had reached 28 GB
The created archive is 10 GB in size, while the OST file has now shrunk to 5 GB. I can't explain what happened to the missing difference (13 GB)

thanks
yann

PS
Why does the Office setup install Office in 32bit mode by default (on 64bit systems) ?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Incidentally the Synchronization error folder contains over fifty thousand errors; should we heed the high quantity of these errors or ignore them ?
look at the ones from the last couple of days and see what the errors are - then delete all of them. The older ones are unlikely to be of use - i wouldn't go back more than a couple of days and if the problem still exists, more will be generated. In many cases, the problem is with the deleted items/trash folder or junk folder - the server clears out old messages in those folders but outlook chokes on removing them for some reason. Splitting the data file could also trigger these sync errors.

I'm assuming the sync slider is set to full, so the missing mail isn't on the server because it's older... if there are no folders labeled 'this computer only' in the data file or you back up their contents, you can rename the ost file and let outlook resync to see if the message sync back down.

I can't explain what happened to the missing difference (13 GB)
It was deleted messages that outlook hadn't removed by compacting yet. When you delete something, outlook removes it from the index but leaves the message blob behind - removing it only when the "white space" these blobs use reaches 20% and the computer is idle. When the file is huge, it seems ot struggler with compacting - I've seen a lot of data files that were closer to 50% white space.
 

Yann Shukor

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Thanks Diane
When we split the OST file we had Outlook recreate the OST file by downloading the data again.
Like I said, when configured to access her account, Thunderbird displays the correct contents of all her folders
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not sure what is going on. If no views are set and the message is not marked for deletion (use the imap view to show all), the message should be in Outlook.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
N Outlook Forms Not Displaying Outlook VBA and Custom Forms 6
K Outlook 2010 form is displaying old form layout Using Outlook 3
C Displaying Profile Pictures in Outlook 2010 Using Outlook 3
S Custom Outlook Form 2013 Displaying fields incorrectly Outlook VBA and Custom Forms 1
T Displaying Shortcuts in Outlook 2010 Using Outlook 7
Digitally Hip Outlook 2010 (32) and Exchange 2010 (sp3) sender info not displaying in Outlook Using Outlook 1
N Grid Lines Not Displaying - Outlook 2013 Using Outlook 3
Sarge USMC Outlook 13 not displaying POP inbound emails Using Outlook 12
W Outlook 2010 - Displaying Private Appointments In Shared Calendars Using Outlook 1
G Outlook Intermittent Issue with Drafts not Displaying Entire Content Using Outlook 4
M View in browser stopped displaying .GIFs in Outlook 2010 Using Outlook 1
R Outlook 2007 not displaying embedded images in emails Using Outlook 1
B Sent Items Not Displaying in Outlook 2010 Client Using Outlook 2
V Outlook 2007-Tasks not displaying in calendar Using Outlook 4
S Outlook 2007: Shared Tasks not displaying on my To-Do Bar Using Outlook 8
K Outlook 32-bit Connector and Outlook not displaying the folders Using Outlook.com accounts in Outlook 10
T VSTO Outlook add-in: Categories not displaying correctly Outlook VBA and Custom Forms 3
L Deleted items not displaying in outlook Using Outlook 2
L Duplicate calendar entries in Outlook 365 Using Outlook 2
V Outlook 2021 Can anyone explain why my Outlook views keep changing?! Using Outlook 2
AlphonseG Outlook 365 Outlook Crashes on setting SaveSentMessageFolder Outlook VBA and Custom Forms 2
S Outlook 2021 How to customize colors Outlook 2021 & Office 2021 on PC Using Outlook 0
D Outlook 2007 Recovering E-Mails Using Outlook 0
G Stop Outlook 365 adding meetings to calendar Using Outlook 0
HarvMan Using Emojis in Outlook 365 Using Outlook 3
T Outlook 2019 Not Using Auto Compete After Deletion of 365 Using Outlook 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
J Unable to delete folders in Outlook 2019 / Windows Using Outlook 1
K Outlook for Mac problems Using Outlook 0
D Outlook app 2021 & iCloud PST issues Using Outlook 2
M c# vsto Outlook.ApplicationEvents_11_NewMailEx Outlook VBA and Custom Forms 1
J Event/Meeting in Outlook Does Not Align with SharePoint Calendar Using Outlook 5
Christopher M Is it me, or is Outlook 365 BUGGY? Using Outlook 3
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
J GoDaddy migrated to Office365 - Outlook Wont Add Account Exchange Server Administration 21
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 1
J Outlook Rules VBA Run a Script - Multiple Rules Outlook VBA and Custom Forms 0
Horsepower Cannot delete gmail in iPhone Outlook outbox Using Outlook 1
F Outlook 2019 Outlook 2019 Add and Sync to New computer Comcast server Using Outlook 2
M Understanding Outlook Identities Using Outlook 1
kburrows Outlook or Phone Combining Contacts? Using Outlook 0
P Outlook 2013 search no longer works Using Outlook 2
M Accessing ALL Outlook contact fields Outlook VBA and Custom Forms 3
C Outlook (desktop app for Microsoft365) restarts every time I save my VBA? Using Outlook 0
R MailTips and older Outlook versions Using Outlook 0
A iCloud Outlook Add In is causing Outlook 2021 to crash and got disabled Using Outlook 9
C How to import Outlook calendar? Using Outlook 1
HarvMan Outlook 365 loses "outlook.com" exchange server settings Using Outlook 1

Similar threads

Top