Outlook not displaying all imap emails

Status
Not open for further replies.

Yann Shukor

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hi

A client of mine is experiencing a strange phenomenon in Outlook 2013 32bit (Windows 7 64bits)

Yesterday he was sorting his emails and moved a few into sub (/sub/sub/...) folders

This morning he tried to access one of these emails, in it's present sub folder, and just as Outlook had finished displaying the contents of this folder, the sought email disappeared before his very eyes ! This isn't the first time he experiences such a behaviour by Outlook

I connected up to his account from my PC using Thunderbird and when I view the contents of the folder mentioned above I see its contents, missing email included

We checked other folders and realized that Outlook, compared with Thunderbird, isn't displaying the entire contents of these folders

I tried to check whether there were any filters enabled in the View menu but couldn't find any (maybe this is configured elsewhere ?)

I copied the missing email to his Inbox and asked him to transfer it back to the desired sub folder again : and now he sees it in its new destination (I however see two copies of it under Thunderbird)

Incidentally the Synchronization error folder contains over fifty thousand errors; should we heed the high quantity of these errors or ignore them ?

Any ideas on what could be causing this Outlook issue ?

Two weeks ago I split his OST file, by archiving part of it to a PST, because the file had reached 28 GB
The created archive is 10 GB in size, while the OST file has now shrunk to 5 GB. I can't explain what happened to the missing difference (13 GB)

thanks
yann

PS
Why does the Office setup install Office in 32bit mode by default (on 64bit systems) ?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Incidentally the Synchronization error folder contains over fifty thousand errors; should we heed the high quantity of these errors or ignore them ?
look at the ones from the last couple of days and see what the errors are - then delete all of them. The older ones are unlikely to be of use - i wouldn't go back more than a couple of days and if the problem still exists, more will be generated. In many cases, the problem is with the deleted items/trash folder or junk folder - the server clears out old messages in those folders but outlook chokes on removing them for some reason. Splitting the data file could also trigger these sync errors.

I'm assuming the sync slider is set to full, so the missing mail isn't on the server because it's older... if there are no folders labeled 'this computer only' in the data file or you back up their contents, you can rename the ost file and let outlook resync to see if the message sync back down.

I can't explain what happened to the missing difference (13 GB)
It was deleted messages that outlook hadn't removed by compacting yet. When you delete something, outlook removes it from the index but leaves the message blob behind - removing it only when the "white space" these blobs use reaches 20% and the computer is idle. When the file is huge, it seems ot struggler with compacting - I've seen a lot of data files that were closer to 50% white space.
 

Yann Shukor

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Thanks Diane
When we split the OST file we had Outlook recreate the OST file by downloading the data again.
Like I said, when configured to access her account, Thunderbird displays the correct contents of all her folders
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not sure what is going on. If no views are set and the message is not marked for deletion (use the imap view to show all), the message should be in Outlook.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
N Outlook Forms Not Displaying Outlook VBA and Custom Forms 6
K Outlook 2010 form is displaying old form layout Using Outlook 3
C Displaying Profile Pictures in Outlook 2010 Using Outlook 3
S Custom Outlook Form 2013 Displaying fields incorrectly Outlook VBA and Custom Forms 1
T Displaying Shortcuts in Outlook 2010 Using Outlook 7
Digitally Hip Outlook 2010 (32) and Exchange 2010 (sp3) sender info not displaying in Outlook Using Outlook 1
N Grid Lines Not Displaying - Outlook 2013 Using Outlook 3
Sarge USMC Outlook 13 not displaying POP inbound emails Using Outlook 12
W Outlook 2010 - Displaying Private Appointments In Shared Calendars Using Outlook 1
G Outlook Intermittent Issue with Drafts not Displaying Entire Content Using Outlook 4
M View in browser stopped displaying .GIFs in Outlook 2010 Using Outlook 1
R Outlook 2007 not displaying embedded images in emails Using Outlook 1
B Sent Items Not Displaying in Outlook 2010 Client Using Outlook 2
V Outlook 2007-Tasks not displaying in calendar Using Outlook 4
S Outlook 2007: Shared Tasks not displaying on my To-Do Bar Using Outlook 8
K Outlook 32-bit Connector and Outlook not displaying the folders Using Outlook.com accounts in Outlook 10
T VSTO Outlook add-in: Categories not displaying correctly Outlook VBA and Custom Forms 3
L Deleted items not displaying in outlook Using Outlook 2
J Outlook 2016 Can't display some embedded HTML images in Outlook 2016 Using Outlook 2
J Outlook EAS protocol version Using Outlook 1
N Outlook 2021 'Run Script" Rules? Outlook VBA and Custom Forms 4
C Why does Outlook (desktop) 365 for Windows keep making me input my passwords? Using Outlook 8
P Comcast IMAP broken but their second level support said to call "the Outlook company" Using Outlook 4
bdsermons Outlook 365 command button in outlook form Outlook VBA and Custom Forms 4
B iCloud telling me my Outlook is not supported Using Outlook 2
cheapfaremart Which outlook version is best? Using Outlook 0
T Outlook 2021 Cannot open attachments Outlook DeskTop 2021 Using Outlook 0
M Outlook settings will not accept a password Using Outlook 9
C Outlook FROM ADDRESS -Outlook.com and Android Using Outlook 1
E Outlook 365 Outlook/VBA Outlook VBA and Custom Forms 11
O How to find and replace a word in Outlook-Agenda-Subject and Message? Using Outlook 0
gproston Why doesn't Outlook remember indexing? Using Outlook 1
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
J Outlook 2003 .pst Will Not Restore Completely to Outlook 2019 Using Outlook 5
R Outlook Logging Using Outlook 6
e_a_g_l_e_p_i Email notifications changed with Outlook 2021 Using Outlook 8
Y Disable Microsoft Outlook Test Message Using Outlook 5
J Outlook 365 Outlook 2016/365 Contacts Lose Info when Favorited to the To-Do Bar Using Outlook 2
Commodore Are newer versions of Outlook still "less secure" to Google? Using Outlook 22
Commodore Any way to create "from-only" account on Outlook 2021? Using Outlook 1
Z Outlook.com OST Stopped working without explanation Using Outlook.com accounts in Outlook 3
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
S New Outlook Appointment - Select All Body Text and Change Font and Size Outlook VBA and Custom Forms 1
V Outlook 2021 Outlook-2021 (64-bit) and iCloud-for-Windows v13.0 - It Works Good. Using Outlook 9
O Outlook 365 - Gmail and Outlook: how to force Outlook to start up in Gmail? Using Outlook 2
M Seeking PDF Recommendation for Outlook that retains links Using Outlook 7
J SCANPST errors Outlook PST repair? Using Outlook 1
L did MS ever add way to text via Outlook Using Outlook 5
M Outlook 365 refuses to send email Using Outlook 1
P How can I stop Outlook 365 duplicating the posts? Using Outlook 2

Similar threads

Top