Outlook 2007 not displaying embedded images in emails

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Razza

Member
Outlook version
Outlook 2007
Email Account
POP3
Hi,

I'm using Outlook 2007 as part of Office 2007 Small Business running with Windows 7 Pro.

I've done all the basic things that I've been able to find trawling the forums -

1. going to Tools, Trust Center, Automatic Downloads and Un-checking the Don't download pictures automatically in html messages box

2. been to Editor Options, Advanced and made sure the show picture placeholders is not checked

3. Tried opening Outlook in safe mode, but it doesn't make any difference

4. Tried to Uninstall Office and re-install it and even tried using software removal tools, but so far I couldn't find anything that would completely remove office from the Hard Drive, there was always a remnant left over.

5. Checked the Security settings and online/offline status of Internet Explorer 10

6. Checked the settings in Word for display placeholders and made sure it was unchecked

7. Been into the Registry using Regedit to empty the Temporary Internet Files as well as a couple of other checks that escape me right now

But after all this, I still don't have embedded images displaying in Outlook when I open an email. All I get is a red X in the top left hand corner of where the picture should be. If I right click on it, the only option available is to copy. I've an idea the problem may not actually be in Outlook itself, but I have no idea where else to look. Can somebody please help???
 

Razza

Member
Outlook version
Outlook 2007
Email Account
POP3
Solved!

Apparently I had a malfunctioning driver.

This is what I did to solve the problem:

To replace possibly malfunctioning manufacturer-specific Serial ATA drivers with Microsoft's MSAHCI or StorAHCI drivers which may have better functionality in your system, use the following guide:

1. Enter Device Manager in Windows via either your Control Panel or Computer Management.

2. You should see a category of "IDE ATA/ATAPI controllers". Click the 'plus' symbol to the left of this line to expand that category.

3. All manufacturer drivers under this category will appear. For each entry, right click, select 'Uninstall', and ensure for each uninstall window you select 'Delete the driver software for this device'. If you are given a confirmation prompt to remove this software, click yes.

4. Once all items are gone from this category, restart your system.

5. Windows will see that the old drivers are gone and automatically install Microsoft's equivalent. Afterward, the system will prompt you to restart again. Go ahead and do so.

Works like a charm now!

Windows Update also started working again. :D
 
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