Displaying Profile Pictures in Outlook 2010

Not open for further replies.


New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
My computer was recently (Monday night, today is Friday) upgraded from OL2007 to OL2010 by corporate. For all of my teammates who also received the same upgrade, Outlook started showing the pictures of senders and recipients in emails. On my computer, however, I just see the blank placeholders where the pictures should go.

I've been to file/options/contacts and verified that photos are enabled. I tried with caching on and off, and left Outlook on overnight for any address book updates, but I never see pictures.

Does anybody have any troubleshooting steps for this?

Forum Admin

Senior Member
Did you go to Send / Receive > Download Address books? Do you have photos on any contacts? Add a picture to a contact who sends you mail regularly and see if the picture shows up on the mail.

Are you using the social connector?


New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Thank you.

I created a contact for my Yahoo! mailbox and put a picture on the contact. When I sent my work account mail from the Outlook account the mail was displayed with the picture.

I have noticed that I frequently have an error in Communicator, "Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator." This error is not always there.

Cached mode is currently turned on. Also, send/receive operations seem to hang during the address book sync. "Download offline address book" is checked, and the address book settings are "Full Details" and "\Global Address List".

I have not explicitly configured a social connector, but there is an Outlook Social Connector enabled in COM plugins. "Download Address Book..." did not present any error messages.


New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
One item of note is that I login to the workstation as domain\xlastname while my exchange account is domain\lastname_x.
It was determined that xlastname and lastname_x were in different OUs, and this was affecting some GPO updates. They moved xlastname into the same OU but it still doesn't work. When I log into the desktop as lastname_x, the Outlook pictures begin to display immediately.

I have reasons for using xlastname, but I will have to give serious thought to switching. I'm hoping somebody could explain why/how this would affect anything, and maybe that will lead to a workaround that will permit me to have profile pictures when logged onto the PC as xlastname.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
C Changed By field not displaying individual user's name in O365 Shared Mailbox Using Outlook 9
Y Outlook not displaying all imap emails Using Outlook 5
N Signature displaying incorrectly in email Using Outlook 1
S Show Total Number Of Items Not Displaying Using Outlook 9
J Subject Field is displaying Name and company Outlook VBA and Custom Forms 1
M Contacts list not displaying Using Outlook 10
V Not displaying newest messages in Inbox Using Outlook 10
C Unread email count not displaying on Inbox sub-folders Using Outlook 0
Diane Poremsky Displaying a Picture on a Contact New Slipstick.com Articles 0
N Outlook Forms Not Displaying Outlook VBA and Custom Forms 6
K Outlook 2010 form is displaying old form layout Using Outlook 3
S Custom Outlook Form 2013 Displaying fields incorrectly Outlook VBA and Custom Forms 1
T Displaying Shortcuts in Outlook 2010 Using Outlook 7
Digitally Hip Outlook 2010 (32) and Exchange 2010 (sp3) sender info not displaying in Outlook Using Outlook 1
N Grid Lines Not Displaying - Outlook 2013 Using Outlook 3
Sarge USMC Outlook 13 not displaying POP inbound emails Using Outlook 12
W Outlook 2010 - Displaying Private Appointments In Shared Calendars Using Outlook 1
G Outlook Intermittent Issue with Drafts not Displaying Entire Content Using Outlook 4
M View in browser stopped displaying .GIFs in Outlook 2010 Using Outlook 1
T To: and Cc: not displaying when forwarding/replying to .eml files Using Outlook 4
E BCM Contacts & Accounts not displaying correctly BCM (Business Contact Manager) 2
S Displaying the Remind Beforehand Value in Calendar List View Using Outlook 2
wallisellener Marketing and Project Management field are not displaying BCM (Business Contact Manager) 2
R Outlook 2007 not displaying embedded images in emails Using Outlook 1
S Holidays after 2012 & NOT displaying location Using Outlook 8
J Remove location field from displaying Calendar Printing Assistant 8
O Exchange 2003 displaying HTML emails as having attachments Exchange Server Administration 7
B Sent Items Not Displaying in Outlook 2010 Client Using Outlook 2
V Outlook 2007-Tasks not displaying in calendar Using Outlook 4
S Outlook 2007: Shared Tasks not displaying on my To-Do Bar Using Outlook 8
G Displaying value of task subject field as values from two custom fields Using Outlook 4
W Upgraded to Outlook 2010, now contacts have problems displaying and other issues. Using Outlook 3
A Contact Activities stopped displaying. Using Outlook 4
J The messaging interface has returned an unknown error while displaying Tasks on To-Do Bar Using Outlook 2
T Plain text displaying incorrectly. Using Outlook 6
M Displaying chinese characters in exchange management shell Exchange Server Administration 1
S Displaying Contacts Subfolders Using Outlook 4
T 'Other' calendar view not displaying public folder some times Using Outlook 1
G Outlook 2003 displaying x400 instead of E-mail address when viewing Exchange 2010 GAL Exchange Server Administration 6
A Outlook 2007 unable to view new/unread emails in Inbox, but OWA 2007 have not issue displaying/listi Using Outlook 6
L Different emails displaying on seperate computers Using Outlook 5
P Auto-reply email (without Exchange server) displaying error Using Outlook 5
F Folder Name Not Displaying In Bold When Messages Arrive Using Outlook 3
C Contacts are not displaying in Outlook 2010 Using Outlook 3
M Email Text From Netzero User Not Displaying Using Outlook 1
O Outlook 2007: Emails that have .gifs are displaying as hyperlinks instead of images. Using Outlook 3
C Outlook 2007 only displaying all day events in a month view Using Outlook 2
B incomings e-mail displaying as plain text rather than HTML. Using Outlook 2
A How do I turn off the displaying HTML code when composing an email in outlook 2007? Using Outlook 1
S For forwarding emails, HTML special character codes displaying code instead of character Using Outlook 1
Similar threads